Eau Smart Toilet

What do I need to know before buying an Eau by TUSHY?

So you want to put yourself on a pedestal. Smart choice. Before you commit to the most luxurious relationship of your life, your bathroom needs to be ready. Check these boxes before you buy — or before your Eau arrives — and installation will go smoo

Eau by TUSHY dimensions and rough-in specs

Before buying the Eau, confirm it'll fit in your space. Here are the measurements and minimum clearances your plumber will need. Length. 26.9". Width. 19.3". Height. 16.3". Rough-in. 12" minimum (center of drain pipe to wall). Side clearance. 8" mini

Is the Eau by TUSHY HSA/FSA Eligible?

Yes! 🎉. The Eau by TUSHY is eligible for purchase with HSA/FSA funds via Flex. At checkout, select Pay with Flex to use your HSA/FSA card. But please note that you must check out as a guest to use Flex, so you might not see it if you're already sign

Is the Eau by TUSHY certified?

Yes. The Eau by TUSHY carries certifications for safety, plumbing performance, and electrical compliance in both the US and Canada. Certifications. cUPC certifiedThe Eau meets ASME A112.4.2-2021/CSA B45.16-2021 (Personal Hygiene Devices for Water Clo

Does the Eau by TUSHY require a Plumber?

Yes — and we mean it! The Eau is not a DIY installation. Unlike TUSHY bidet attachments and bidet seats (which you can have up and running in under 10 minutes), the Eau is a full toilet replacement. That means it needs to be:. We know — plumbers cost

Can I use the Eau with a tankless water heater?

Yes! The Eau by TUSHY is compatible with tankless water heaters. One thing to know:. The Eau must be connected to the cold water supply, not the hot water line. This applies whether you have a tankless heater or a traditional tank. Connecting to a wa

Do you offer in-person installation for the Eau by TUSHY?

Yes — the Eau requires professional installation, and we can help you find the right person for the job. If you need a referral to a trusted installer in your area, reach out to our team via chat or here. We work with Angi as our trusted installation

What's Included with the Eau by TUSHY?

Eau, you're going to love opening this box. Here's everything that ships with your Eau by TUSHY:. Note on Cloud Spray: If you purchase from our site, your bottle of Cloud Spray (the auto-foaming bowl cleanser) ships separately from the Eau unit. Keep

Preparing for Eau by TUSHY installation day

Congrats on your upgrade! Here's a big-picture look at what installation day will look like so you're not caught off guard. Before your plumber arrives:. Confirm you have a GFCI outlet within 3 feet of the toilet. If not, get an electrician in first.

Can I download the Eau by TUSHY Instruction manual anywhere?

Find the digital manual for your Eau by TUSHY Smart Toilet below:. If you still need any support, please reach out to a helpful Poo-Ru—we've got your back(side)!

How do I register my Eau by TUSHY's limited warranty?

To register your one-year limited warranty, simply scan the QR code on your Eau's box or instruction manual using your phone's camera. This takes you to a secure online portal to register your product. Once registered, your warranty is activated — gi

How do I install my Eau by TUSHY?

The Eau requires professional installation. Unlike a bidet seat or attachment, it's a full toilet replacement — it connects to your water supply, bolts to your floor flange, and plugs into a GFCI outlet. We strongly recommend two adults for lifting a

Eau Smart Toilet Full Length Installation Tutorial Video

Step-by-step Eau Video Installation Tutorial

How to Install Eau by TUSHYMeet Eau by TUSHY. Before You StartInspect your Eau before you begin. Check the unit for any cracks, chips, or damage to the porcelain before starting. Do not install a damaged unit — contact us first here. Pre-Install Prep

How to use your Eau by TUSHY remote

Your remote controls everything — wash, temperature, lid, flush, and more. Watch the video below for a full walkthrough, then use this as a quick reference. Remote button overview:. Special functions worth knowing:

How to pair or re-pair the Eau remote

The Eau remote pairs automatically when you first plug in the toilet. If it stops responding or you've replaced your remote, pairing it takes about 30 seconds. Test it by sitting on the seat and pressing any function button. Before re-pairing, check

How to adjust Eau by TUSHY's wash settings

The Eau by TUSHY Smart Toilet is built around the idea that everyone's backside is different. Between the remote and the Side Control Knob, you have full control over how your wash feels from water temperature, pressure, nozzle position, spray mode,

How to use Eau by TUSHY's side knob

The side knob is your hands-on backup — and a handy way to control the Eau without reaching for the remote. Located on the right side (when sitting) of the Eau unit, the side knob lets you:. Turn knob forward to start Front Wash. Turn knob backward t

How to use Eau by TUSHY's kick button

One of our favorite things about the Eau is that you never have to touch it if you don't want to. The kick button is a small sensor panel located at the base of the Eau unit. A gentle tap with your toe does the following:. When lid and seat are close

How to adjust Eau by TUSHY's auto open/close settings

The Eau's Auto Open/Close feature uses a sensor to detect when you're approaching the toilet and opens the lid automatically — no hands, no touching. Here's how to turn it on or off and adjust how it behaves. Turning Auto Open/Close on or off. For th

How the Eau by TUSHY's UV sterilization cycle works

Your Eau Smart Toilet includes a built-in UV sterilization feature that automatically sanitizes the bowl after every use: no sprays, no scrubbing, no thinking about it. Here's exactly what it does, when it runs, and what to expect. What Is UV Sterili

How to use the Eau Battery Pack

The Eau Battery Pack keeps your toilet running during a power outage — no power, no problem. If you live somewhere with frequent or unpredictable outages, it's worth having. The Battery Pack is an optional add-on, available on our Spare Parts page: E

Will the Eau by TUSHY work during a power outage?

The Eau by TUSHY is a Smart Toilet that runs on electricity, so it won't function during a power outage — no power, no flush, no wash. If you live in an area with frequent outages, we recommend picking up the optional Eau Battery Pack so you’re never

How do I clean and maintain my Eau by TUSHY

Keeping your Eau clean is a lot like keeping any toilet clean — just with a few extra parts to know about. Wipe down the seat, lid, and porcelain body as often as you would a standard toilet. Use a mild, non-abrasive cleanser applied to a cloth first

How do I clean my Eau by TUSHY's steel mesh water filter

Your Eau by TUSHY Smart Toilet comes with a built-in steel mesh filter inside the T-Adapter. This filter catches sediment from your water supply before it reaches the bidet and flush systems keeping everything running smoothly and your spray strong.

What to do if the Eau nozzle won't retract

If the Eau's bidet nozzle extends during a wash cycle and won't fully retract when the cycle ends, here's how to resolve it. Press the Stop button on your remote. This cancels any active function and should trigger the nozzle to retract. The Eau's no

Why Is my Eau by TUSHY Water Too Cold or Too Hot?

Your bum deserves the perfect temperature — let's dial it in. Too cold:. Too hot:. Still not right?If water isn't reaching your preferred temperature even after adjusting the setting, check whether Eco Mode is active — it limits heating when not in u

My Eau by TUSHY isn't flushing!

The Eau Smart Toilet flushes using water pressure and an electronic trigger, so a flush failure usually points to either a power issue or a water supply issue. Here's how to work through it. The Power Is OutThe flush function requires electricity. If

My Eau by TUSHY's making unusual noises

Your Eau Smart Toilet will make some sounds during normal operation: the flush, the nozzle extending, the self-diagnostic cycle on startup. But some noises signal something worth investigating. Here's a guide to what you might be hearing and what it

Help! My Eau by TUSHY remote isn't working

If your Eau remote isn't responding — or only some buttons are working — here's how to get it back in action. The Toilet Isn't Plugged InThe remote communicates with the toilet electronically, so if the unit has no power, no buttons will do anything.

Eau by TUSHY error codes and display guide

The Eau's digital display shows what's happening with your toilet in real time. Here's how to read it. Display. What it means. Water temperature icon + number. Water temperature is selected and active. Seat temperature icon + number. Seat temperature

My Eau by TUSHY's seat or lid isn't opening/closing automatically

The Eau's Auto Open/Close feature is one of its best party tricks — hands-free, touchless operation every time you walk up. If it's stopped working, here's what to check. Auto Open/Close Is Turned OffThe most common reason: the feature was accidental

No Spray or Weak Water Pressure on Eau by TUSHY

If your Eau's bidet spray has stopped working, is coming out at a trickle, or is sputtering when it should be flowing smoothly here's how to track down the cause and fix it. Water Pressure Setting Is Too Low. The most common reason for weak spray is

Eau by TUSHY not turning on or responding

If your Eau won't power on — no display, no lights, no response — don't worry. This is almost always an electrical supply issue and straightforward to resolve. Work through the steps below in order. 1. Make Sure You're Seated. The Eau has a built-in

Eau by TUSHY spare parts — what's available and where to get them

Need a replacement part for your Eau? Here's where to go and what's available. Where to find parts. Visit hellotushy.com/parts for the available Eau spare parts. If the part you need isn't listed, don't assume it's unavailable — contact our Poo-Rus,

What is the warranty for Eau by TUSHY?

The Eau by TUSHY is built to last — and we've got you covered if something goes sideways. What's covered: All Eau by TUSHY units come with a 12-month limited warranty on parts and equipment from the date of delivery. If something is defective or malf

Eau by TUSHY is damaged or defective on arrival

We're sorry your Eau arrived less than perfect — that's not the kind of first impression we were going for. Here's exactly what to do so we can make it right as quickly as possible. Before doing anything else: if you notice any cracks, chips, or dama

How to return the Eau by TUSHY?

We want every bum to be happy — so if your Eau isn't working out, here's everything you need to know about returns and replacements. Before You Request a ReturnA lot of issues that seem return-worthy can actually be resolved quickly. Before starting