What is the warranty for Eau by TUSHY?Updated an hour ago

The Eau by TUSHY is built to last — and we've got you covered if something goes sideways.

What's covered: All Eau by TUSHY units come with a 12-month limited warranty on parts and equipment from the date of delivery. If something is defective or malfunctions under normal use, we will replace the defective parts free of charge within the warranty period.

What's not covered:

• Damage caused by improper installation (reminder: professional installation is required!)

• Damage from using non-TUSHY products in the dispenser or water system

• Cosmetic damage from misuse, harsh cleaners, or accidents

• Issues caused by electrical problems outside the Eau unit itself

To file a warranty claim, reach out to our Poo-Rus and include the following:

• Your order number

• A description of the issue

• Photos or a video showing the problem

Our Poo-Rus will review and get back to you promptly.