My Order
We know you're eager to get your bidet—get the full details on shipping and logistics here.
Where do you ship? Do you ship internationally?
Good question! While humans shit worldwide, we currently ship to the following countries: * Australia * Canada * United States * US Non-Contiguous Zones * Puerto Rico Hopefully we’ll add to this list soon! If you’re planning on moving from one
How does free shipping work?
Enjoy free shipping on all orders of $99 or more within the contiguous US only. If you're located in Canada, shipping is not free. However, most of our bidets ship for just $7.99 as long as we have stock stored in Canada, offering you a great deal! I
How can I make changes to my order once placed?
Oops, changed your mind or mistyped your street? No worries—sh*t happens. 💩. You now have 60 minutes after placing your order to make changes or cancel. Just click the “View your order” button in your confirmation email to update your info on your o
How can I track my order?
Easy! You’ll automatically get an email as soon as an order is placed, and a second one with tracking info once it ships. You’ll be able to follow your order’s progress right up to your doorstep. These emails will come from [email protected] if
What is Extend Shipping Protection?
We’ve partnered with Extend to offer Shipping Protection – coverage for lost, stolen, or damaged packages in the US. If something goes wrong during shipping, Extend makes it easy to file a claim and get resolution. Most often, Extend will send you a
I didn’t purchase Extend Shipping Protection. What should I do if my package is lost, stolen or damaged?
We can directly assist when your order has Extend Shipping Protection or when there’s a carrier or fulfillment issue. Here’s how it works:. If you purchased Extend:Please file a claim through the Extend portal here. Extend covers loss, theft, and dam
I'm missing a portion of my order!
Oh crap! Sorry to hear you didn’t get everything you ordered! Likely one of the following describes your situation: * If you ordered multiple items, it’s likely that they’re being sent in different shipments. In this case, you should have received
What should I do if I received a wrong item or an item in my order is missing?
Oh crap! Sorry to hear you didn’t get everything you ordered! Likely one of the following describes your situation:. If this doesn’t help, please reach out to us and we’ll help you get what you need!. See also: our Terms of Use.
My order hasn't arrived yet!
Your TUSHY order usually ships within 1 business day. Delivery typically takes 3–10 business days within the contiguous U.S. (Alaska, Hawaii, Canada of Australia can take 3–4 weeks). You’ll receive an order confirmation and a tracking email once it s
My tracking number is marked as "Delivered" but I didn't get my order!
An American tragedy! Before you install security cameras by your front door/create a hashtag to rise against FedEx, know that most of the time when this happens, the carrier simply hasn’t scanned your package properly. It is very likely still on its
What carrier (UPS, FedEx, etc.) will ship my order?
Typically your order will be handled by multiple carriers. For most of the journey, a national carrier like UPS or FedEx will handle the package, and it is then transferred to the local post office for the final delivery. Depending on your location a
Do you offer gift messaging or gift wrapping?
We don't yet offer gift wrapping or gift messaging, so if you are sending a gift to someone be sure to give them a heads up that a life changing delivery is heading their way! And be sure to mention that our Poo-Ru support team can guide them through
What kind of box is TUSHY delivered in? Is the box discreet?
All of our products will arrive in sustainable branded TUSHY packaging. We bet you’ll be telling everyone you know about TUSHY once you experience booty bliss, but if you’re a shy pooper or don’t want to spoil a surprise, please doo keep this in mind
What currency are TUSHY prices listed in?
Our prices are listed in US and Canadian dollars with the default being USD. To change the currency, simply go to the bottom left corner of our website, toggle the currency option, and select your preference!.