My tracking number is marked as "Delivered" but I didn't get my order!Updated a month ago

An American tragedy! Before you install security cameras by your front door/create a hashtag to rise against FedEx, know that most of the time when this happens, the carrier simply hasn’t scanned your package properly. It is very likely still on its way to you.

Take a deep breath—most of the time a “Delivered” scan means your package is very close by. With carrier volumes at an all-time high, scans can be early, out of sequence, or the package may be tucked in a less obvious spot.

Action plan in case you don’t get your goods:

Check around entrances, porches, side doors, garages, mailrooms, package lockers, and with neighbors or your building manager.
Give it a little time—packages marked “Delivered” often show up within a day or two.

When to reach out:

If you’re in the contiguous U.S., please allow 14 days from the ship date.
If you’re in Alaska, Hawaii, Canada or Australia or any other non-contiguous US zone, please allow 21 days from the ship date.
If it still hasn’t arrived after those windows, submit your claim here with your order number and we’ll help investigate.

More often than not, the package does show up within this window. We know you’re eager to get that TUSHY and get to poopin’, but we promise your patience will be rewarded.

About “Delivered” orders
If your order left our facility and the carrier shows it delivered to the correct address, that indicates a good-faith delivery effort by the carrier. Events after delivery (like theft) are outside our control, so these orders aren’t eligible for refund or replacement unless we have evidence of carrier error or a fulfillment issue—or you purchased Extend Shipping Protection. If you believe it was delivered to the wrong address, or there’s damage or another mistake, tell us and we’ll make it right.

We appreciate your patience—we’ll do everything we can (and wade through a few dingleberries) to help get your TUSHY to you.