My order hasn't arrived yet!Updated 2 days ago

Your TUSHY order usually ships within 1 business day. Delivery typically takes 3–10 business days within the contiguous U.S. (Alaska, Hawaii, Canada of Australia can take 3–4 weeks). You’ll receive an order confirmation and a tracking email once it ships. Tracking can take a couple of days to show movement depending on the carrier. We can’t make changes to orders after they’re placed, and we aren’t responsible for carrier transit delays. Once we hand your order to the carrier, title and risk of loss transfer to you.

Orders with protection (Express Shipping or Extend)

Selected Express shipping at checkout? You’re protected against loss, theft, and damage. Please file a claim through the Express Shipping tracking linked in your order/tracking email, or contact us and we’ll help you start the claim.
Purchased Extend Shipping Protection? File a claim through the Extend portal. Our team doesn’t handle these when coverage is available.

Orders without protection

Lost in transit (never delivered / tracking stalled):
Tell us and we’ll investigate with the carrier and help track that bidet down! Patience is key here, but if it's stalled for a while we usually can help.
Damaged on arrival:
Tell us (photos help). We’ll review and make it right.
Delivered to the wrong address (carrier/warehouse error) or a TUSHY fulfillment mistake:
Tell us. We'll have your back in the face of these issues that you had no control over.
Marked “Delivered” to the correct address but you can’t find it (possible theft):
Such a bummer when this happens! Ugh! If the tracking shows delivered to the correct address, that means we—and the carrier—made a good-faith effort to get your order to you. Please contact the carrier listed in your tracking if it hasn’t been received within 14 days of the ship date in the contiguous U.S. (21 days for Alaska, Hawaii, Canada or Australia). Because events after delivery are outside our control—and title and risk of loss pass at carrier handoff— orders without Extend Shipping Protection aren’t eligible for replacement or refund. For future peace of mind, we recommend adding Extend at checkout.

Need an update or to report an issue? Submit a Shipping Claim or click the chat icon at the bottom-right of our site for the fastest help.