Installation & Troubleshooting
Find general installation help here and workarounds for non-standard plumbing scenarios. Should you need model specifics, like instruction manuals or videos, you'll find those in the model specific sections.
I don’t know how to get my toilet seat off!
Sometimes toilet seats aren’t as easy to remove as you’d hope. But don’t worry, we’ve seen them all! For standard toilet seats, you’ll need to unscrew the nuts underneath the toilet bolts on the underside of the ceramic base, and you may need to use
I can't access my toilet tank connection!
If you can’t access your toilet tank’s connection, you likely have a skirted toilet. It might look a little tricky, but those types of toilets are generally compatible with TUSHY! Watch our Installation Guide, Carrie, walk you through a skirted
I have rigid metal pipes, what do I do?
Bathroom fixtures usually connect to water supply valves with flexible steel hoses. Got a hard pipe instead? We’ve got ya covered. Replace the pipe between your toilet and water supply with the Stainless Steel Braided Hose for Toilet Connection
My TUSHY's nozzle spray is weak!
SOUND THE BUTTHOLE ALARM. Actually, this should be an easy fix. First, make sure your toilet’s angle valve is open all the way. If it’s partially shut, it will reduce water pressure. If your TUSHY still isn’t blowing water like a humpback whale
I have a Flushometer toilet, what do I do?
Fear not! If it's a flushometer toilet, that's no biggie! You will just need to use your sink's plumbing instead, since you likely don't have access to your angle valve at the wall. You can follow the below guide for both the TUSHY Classic or Spa
I’d rather not mess with my plumbing—I’m worried it might leak!
If you've followed the TUSHY installation instructions correctly, there’s no need to worry about leaks. But if you still have doubts, rest assured—you’re in good hands! TUSHY has partnered with Flood Buzz, a water leak alarm, to give you extra peace
I need some guidance—can I hire a Poo-Ru to help virtually?
You bet your booty you can! Wherever your bathroom may be, we can assist you virtually to ensure you have a seamless setup and also understand how to best use your new bidet. We know we're changing culture here, so before you fall down a YouTube rabb
I need help—do you offer in-person bidet installation?
Installing your TUSHY should be a breeze — but if you’d rather leave it to a pro, we’ve got you covered with in-person installation option through our trusted partner: Angi. Prefer to book everything in one go? When purchasing your TUSHY at hellotush
My TUSHY isn't working!
Oh gosh - don’t panic! Really! We very likely have a solution, let’s take a look! What seems to be the problem? * The water is going straight down! * The adapter doesn't fit! * Help, there's a leak! * My seat doesn't sit right anymore. * I
What if water splashes everywhere?
TUSHY should not be spraying your wall, your self-care candles or the person who is watching you poop. (No judgment here.) If you’re having a splash problem, try sitting further back on your seat, angling your body and adjusting the nozzle. It’s all
Can you child-proof a TUSHY?
So you’ve got a tiny human who will spend hours blasting their toys or the family dog with the bidet. Got it. Hit us up at [email protected] to request a child-proofing kit. We can send you a special adapter to replace your existing mega
My toilet won’t stop running after installing the TUSHY!
If your toilet keeps running after installing the TUSHY, you may have accidentally jostled or rotated the fill valve while installing the mega adapter and adjusting the toilet tank connection. To fix this, check the fill valve inside your tank and ro
My toilet makes a banging noise after installing the TUSHY!
If you're hearing a banging sound after installation, it's likely due to pressure knocking. This can happen when you close and reopen your water valve, but it should stop once the valve is fully open and the pressure stabilizes. To fix this:✔️ Make s
What do I do if my home has hard water?
Don't worry! We've got your back(side)!. A home with hard water would greatly benefit from a filter for several reasons:. Prevents Clogging: Hard water contains minerals like calcium and magnesium that can lead to buildup in your bidet’s internal com