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TUSHY Support Center

<p id="isPasted">Good on ya for getting ahead of the party and securing the newest addition to the family of TUSHY Bidets. &#x1F4A6;</p><p><span style="background-color: transparent;">The <a href="https://hellotushy.com/products/non-electric-warm-water-bidet-seat?variant=42086704021546" rel="noopener noreferrer" target="_blank">TUSHY Oasis</a> and<span id="isPasted" style="background-color: transparent;">&#xA0;</span><span style="background-color: transparent;"><a href="https://hellotushy.com/products/non-electric-bidet?variant=42035735298090" rel="noopener noreferrer" target="_blank">TUSHY Wave</a></span> ship dates are as follows:</span></p><table class="fr-alternate-rows" style="width: 100%;"><thead><tr><th class="fr-thick" style="width: 40.1681%; vertical-align: middle;"><div style="text-align: center;"><span style="font-size: 16px;">Bidet Model</span></div></th><th class="fr-thick" colspan="3" style="width: 59.5433%;"><div style="text-align: center;"><span style="font-size: 16px;">Month Your Order Was Placed &amp; Expected Ship Date</span></div></th></tr></thead><tbody><tr><td style="width: 40.1681%;"><br></td><td style="width: 13.223%;"><table id="isPasted" style="width: 100%;"><tbody><tr><td style="width: 15.0675%;"><div style="text-align: center;"><strong><span style="font-size: 15px;">October</span></strong></div></td></tr></tbody></table></td><td style="width: 15.0072%;"><div style="text-align: center;"><strong id="isPasted">November</strong></div></td><td style="width: 14.1414%;"><div style="text-align: center;"><strong><span style="font-size: 15px;">December</span></strong></div></td></tr><tr><td style="width: 40.1681%;"><style type="text/css" id="isPasted"></style><span data-sheets-root="1"><strong><span style="font-size: 15px;">Wave</span></strong> - Elongated Seat with Platinum Knob</span></td><td style="width: 13.223%;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Shipped!</span></div></td><td style="width: 15.0072%;"><div style="text-align: center;">Shipped!</div></td><td style="width: 14.1414%;"><div style="text-align: center;">Shipped!</div></td></tr><tr><td style="width: 40.1681%;"><style type="text/css" id="isPasted"></style><span data-sheets-root="1"><strong><span style="font-size: 15px;">Wave&#xA0;</span></strong>- Elongated Seat with Bamboo Knob</span></td><td style="width: 13.223%;"><div style="text-align: center;">Shipped!</div></td><td style="width: 15.0072%;"><div style="text-align: center;">Shipped!</div></td><td style="width: 14.1414%;"><div style="text-align: center;">Shipped!</div></td></tr><tr><td style="width: 40.1681%;"><style type="text/css" id="isPasted"></style><span data-sheets-root="1"><strong><span style="font-size: 15px;">Wave</span></strong> - Round Seat with Platinum Knob</span></td><td style="width: 13.223%;"><style type="text/css" id="isPasted"></style><div style="text-align: center;"><span data-sheets-root="1">Shipped!</span></div></td><td style="width: 15.0072%;"><style type="text/css" id="isPasted"></style><div style="text-align: center;"><span data-sheets-root="1">Shipped!</span></div></td><td style="width: 14.1414%;"><style type="text/css" id="isPasted"></style><div style="text-align: center;">Shipped!</div></td></tr><tr><td style="width: 40.1681%;"><style type="text/css" id="isPasted"></style><span data-sheets-root="1"><strong><span style="font-size: 15px;">Wave</span></strong><span style="font-size: 15px;">&#xA0;</span>- Round Seat with Bamboo Knob</span></td><td style="width: 13.223%;"><style type="text/css" id="isPasted"></style><div style="text-align: center;"><span data-sheets-root="1">Shipped!</span></div></td><td style="width: 15.0072%;"><style type="text/css" id="isPasted"></style><div style="text-align: center;"><span data-sheets-root="1">Shipped!</span></div></td><td style="width: 14.1414%;"><style type="text/css" id="isPasted"></style><div style="text-align: center;">Shipped!</div></td></tr><tr><td style="width: 40.1681%;"><style type="text/css" id="isPasted"></style><span data-sheets-root="1"><strong><span style="font-size: 15px;">Oasis</span></strong> - Elongated Seat with Bamboo Knob</span></td><td style="width: 13.223%;"><div style="text-align: center;">Shipped!</div></td><td style="width: 15.0072%;"><div style="text-align: center;">Shipped!</div></td><td style="width: 14.1414%;"><div style="text-align: center;">Shipped!</div></td></tr><tr><td style="width: 40.1681%;"><style type="text/css" id="isPasted"></style><span data-sheets-root="1"><strong><span style="font-size: 15px;">Oasis</span></strong><span style="font-size: 15px;">&#xA0;</span>- Round Seat with Platinum Knob</span></td><td style="width: 13.223%;"><div style="text-align: center;">Shipped!</div></td><td style="width: 15.0072%;"><div style="text-align: center;">Shipped!</div></td><td style="width: 14.1414%;"><div style="text-align: center;">Shipped!</div></td></tr><tr><td style="width: 40.1681%;"><style type="text/css" id="isPasted"></style><span data-sheets-root="1"><strong><span style="font-size: 15px;">Oasis</span></strong> - Round Seat with Bamboo Knob</span></td><td style="width: 13.223%;"><div style="text-align: center;">Shipped!</div></td><td style="width: 15.0072%;"><div style="text-align: center;">Shipped!</div></td><td style="width: 14.1414%;"><div style="text-align: center;">Shipped!</div></td></tr><tr><td style="width: 40.1681%;"><br></td><td style="width: 13.223%;"><br></td><td style="width: 15.0072%;"><br></td><td style="width: 14.1414%;"><br></td></tr></tbody><tfoot><tr><td colspan="4" style="width: 99.8557%;"><em id="isPasted"><span style="font-size: 14px;background-color: transparent;">*If you ordered a bidet model that is marked as shipped and you have not received shipping details yet, please reach out to a helpful Poo-Ru! Chat with a real pooping human anytime by clicking on the chat bubble in the lower right!</span></em><br></td></tr></tfoot></table><p><br>Once your order ships you&apos;ll get a shipping confirmation email that will include tracking so you can follow that baby until arrival. Typically shipping time within the contiguous US is 1 to 3 days, but can take up to 7 days, especially during the busier holiday shipping season.&#xA0;</p><p>Thanks for your patience here&#x2014;we know it will be worth the wait!</p>

Good on ya for getting ahead of the party and securing the newest addition to the family of TUSHY Bidets. 💦. The TUSHY Oasis and TUSHY Wave ship dates are as follows:. Once your order ships you'll get a shipping confirmation email that will include

I ordered a Wave/Oasis. When can I expect it to ship?

My Order

Is my toilet compatible?

Toilet Checker: What kind of toilet do I have?

Round or Elongated: What shape toilet bowl do I have?

Can I install a TUSHY in my boat or RV?

What are TUSHY 3.0's measurements?

Toilet Fit

Where do you ship? Do you ship internationally?

I need to change my address or cancel my order!

How can I track my order?

My order hasn't arrived yet!

I'm missing a portion of my order!

My tracking number is marked as "Delivered" but I didn't get my order!

Do you offer gift messaging or gift wrapping?

How does free shipping work?

What kind of box is TUSHY delivered in? Is the box discreet?

What carrier (UPS, FedEx, etc.) will ship my order?

What currency are TUSHY prices listed in?

How to use your TUSHY bidet attachment

How to assemble and clean your TUSHY Travel

How do I dry myself?

Can I use TUSHY to clean up after number 1 AND number 2? Will I get a UTI?

How do I clean my TUSHY bidet attachment?

My TUSHY's sprayer has gotten gross over time—can I replace the nozzle?

Annual Maintenance for TUSHY Longevity and Peace of Mind

How to Use Your TUSHY

How do I Install my TUSHY Classic 3.0?

Step-by-Step TUSHY Classic 3.0 Installation Tutorial

How do I install my TUSHY Classic 2.0/TUSHY Basic?

Can I download the TUSHY Classic instruction manual anywhere?

How to Install TUSHY Classic on a Skirted Toilet

I need some help uninstalling my TUSHY Classic 3.0!

Is there a weight limit for the TUSHY Classic 3.0?

TUSHY Classic

How do I install my TUSHY Fresh?

Step-by-Step TUSHY Fresh Installation Tutorial

Can I download the TUSHY Fresh instruction manual anywhere?

How to Install TUSHY Fresh on a Skirted Toilet

TUSHY Fresh

How do I Install my TUSHY Spa 3.0?

Step-by-Step TUSHY Spa 3.0 Installation Tutorial

Can I download the TUSHY Spa instruction manual anywhere?

I don't have access to connect my TUSHY Spa to hot water at the sink!

How to Install TUSHY Spa on a Skirted Toilet

I need some help uninstalling my TUSHY Spa 3.0!

Is there a weight limit for the TUSHY Spa 3.0?

TUSHY Spa

Bidet Attachments: Classic, Fresh and Spa

What do I need to know before I buy a TUSHY Wave?

Can I download the TUSHY Wave instruction manual anywhere?

How do I Install my TUSHY Wave?

Step-by-step Wave Video Installation Tutorial

How to Install TUSHY Wave on a Skirted Toilet

How to Use your TUSHY Wave

I got the wrong seat shape!

The water is spraying straight down!

My TUSHY Wave's nozzle doesn't extend!

My TUSHY Wave's nozzle is not retracting back!

How do I remove my TUSHY Wave lid?

How do I remove my TUSHY Wave seat?

How do I install or replace a Wave knob?

Is there a weight limit for the TUSHY Wave?

TUSHY Wave Non-Electric Bidet Seat

What do I need to know before I buy a TUSHY Oasis?

How do I Install my TUSHY Oasis?

Can I download the TUSHY Oasis instruction manual anywhere?

Step-by-step Oasis Video Installation Tutorial

How to Install TUSHY Oasis on a Skirted Toilet

How to Use your TUSHY Oasis

I don't have access to connect my TUSHY Oasis to hot water at the sink!

My TUSHY Oasis's nozzle doesn't extend!

My TUSHY Oasis's nozzle is not retracting back!

How do I remove my TUSHY Oasis lid?

How do I remove my TUSHY Oasis seat?

How do I install or replace an Oasis knob?

Is there a weight limit for the TUSHY Oasis?

TUSHY Oasis Non-Electric Bidet Seat

Non-Electric Bidet Seats: Oasis and Wave

What do I need to know before I buy a TUSHY Ace?

Will the TUSHY Ace fit my toilet?

Do I choose a round or elongated Ace?

How do I install my TUSHY Ace?

Where can I find the TUSHY Ace instruction manual?

Where can I find the technical specifications for Ace?

How do I use the TUSHY Ace remote?

My TUSHY Ace can’t reach its outlet.

I can't make a tight connection on my TUSHY Ace!

Can I install TUSHY Ace on a skirted toilet?

I have a Flushometer toilet or don't have access to the water valve, what do I do?

I don't have a grounded outlet near my toilet!

My remote crapped out!

Can I have two TUSHY Aces? Will the remotes interfere with each other?

How to remove/unstick the remote mount from the wall

I need some help uninstalling my TUSHY Ace!

Is there a weight limit for the TUSHY Ace?

What are the electrical requirements for the TUSHY Ace?

TUSHY Ace Electric Bidet Seat

What do I need to know before I buy a Cloud by TUSHY?

Will the Cloud by TUSHY fit my toilet?

How can I determine if my toilet has an elongated bowl?

How do I Install my Cloud by TUSHY?

Can I download the Cloud instruction manual anywhere?

Step-by-step Cloud Video Installation Tutorial

My Cloud can't reach its outlet.

Can I install Cloud by TUSHY on a skirted toilet?

Where can I find the technical specifications for Cloud?

I need some help uninstalling my Cloud by TUSHY!

Is there a weight limit for the Cloud by TUSHY?

What are the electrical requirements for the Cloud by TUSHY?

Cloud by TUSHY Electric Bidet Seat

What do I need to know before I buy a Cloud+ by TUSHY?

Will the Cloud+ by TUSHY fit my toilet?

How do I Install my Cloud+ by TUSHY?

Can I download the Cloud+ instruction manual anywhere?

Step-by-step Cloud+ Video Installation Tutorial

My Cloud+ can't reach its outlet.

Can I install Cloud+ by TUSHY on a skirted toilet?

Where can I find the technical specifications for Cloud+?

I need some help uninstalling my Cloud+ by TUSHY!

Is there a weight limit for the Cloud+ by TUSHY?

What are the electrical requirements for the Cloud+ by TUSHY?

Cloud+ by TUSHY Electric Bidet Seat

What do I need to know before I buy an Aura by TUSHY?

Will the Aura by TUSHY fit my toilet?

Can I download the Aura by TUSHY instruction manual anywhere?

How do I Install my Aura by TUSHY?

Step-by-step Aura Video Installation Tutorial

Can I install Aura by TUSHY on a skirted toilet?

How to use your Aura by TUSHY

My Aura by TUSHY can’t reach its outlet.

Where can I find the technical specifications for Aura?

I need some help uninstalling my Aura by TUSHY!

Is there a weight limit for the Aura by TUSHY?

What are the electrical requirements for the Aura by TUSHY?

Aura by TUSHY Electric Bidet Seat

Electric Bidet Seats: Ace, Aura, Cloud, and Cloud+

I don’t know how to get my toilet seat off!

My TUSHY isn't working!

The water is flowing straight down!

My nozzle adjuster isn't working like I think it should. Help!

My TUSHY's nozzle spray is weak!

What if water splashes everywhere?

I can't access my toilet tank connection!

The adapter doesn't fit!

I have rigid metal pipes, what do I do?

I have a Flushometer toilet, what do I do?

My seat doesn't sit right anymore!

How to swap TUSHY Knobs

Can you child-proof a TUSHY?

Help, I can't get a tight seal!

I need an extra doodad to install my TUSHY—What do I doo?

I need some guidance—can I hire a Poo-Ru to help virtually?

I need help getting warmer water with my TUSHY Spa

I need help—do you offer in-person bidet installation?

Where can I find the serial number for my TUSHY?

I’d rather not mess with my plumbing—I’m worried it might leak!

Help! The water pressure's too strong!—What should I doo?

My toilet won’t stop running after installing the TUSHY!

My toilet makes a banging noise after installing the TUSHY!

What do I do if my home has hard water?

Installation & Troubleshooting

How do you use the TUSHY Bathroom Candle?

How long does a TUSHY Bathroom Candle last?

Can I recycle my TUSHY Bathroom Candle?

What ingredients are in a TUSHY Bathroom Candle?

TUSHY Bathroom Candle

How do you use TUSHY Bathroom Spray?

How long does TUSHY Bathroom Spray last?

What ingredients are in TUSHY Bathroom Spray?

Is TUSHY Bathroom Spray tested on animals?

TUSHY Bathroom Spray

How do you use TUSHY Toilet Spray?

How long does TUSHY Toilet Spray last?

Can you spray TUSHY Toilet Spray in the air?

What ingredients are in TUSHY Toilet Spray?

Is TUSHY Toilet Spray tested on animals?

TUSHY Toilet Spray

TUSHY Bathroom Scents

Is it safe to flush bamboo toilet paper or tissues?

Are any harsh chemicals or heavy metals used in the production of TUSHY Bamboo TP and Tissues?

I ordered a Wave/Oasis. When can I expect it to ship?Updated 3 months ago