How to Clean the Eau Water FilterUpdated 19 minutes ago

Your Eau by TUSHY Smart Toilet comes with a built-in steel mesh filter inside the T-Adapter. This filter catches sediment from your water supply before it reaches the bidet and flush systems — keeping everything running smoothly and your spray strong. To maintain peak performance, TUSHY recommends cleaning it every 1–2 months.

Signs Your Filter Needs Cleaning

• Noticeably reduced bidet spray pressure
• Sputtering during wash (outside of the normal sputtering at maximum pressure)
• Error code E5-A on the display (no water reaching the product) after confirming the supply valve is open
• It's been more than 2 months since the last clean
• Note: The Eau uses a cleanable steel mesh filter, not a replaceable cartridge — no part to purchase, just a quick rinse every couple of months. The steps below cover how to remove, clean, and reinstall it.

What You'll Need

• Adjustable wrench
• Towels (for drips)
• Warm running water
• Soft brush (optional — for stubborn buildup)

Step-by-Step: Cleaning the Filter

Step 1: Shut everything down

1. Turn the water supply valve clockwise to close it fully.
2. Flush the toilet once to relieve water pressure in the lines.
3. Unplug the Eau from the GFCI outlet.

Step 2: Disconnect the T-Adapter

1. Locate the T-Adapter with Built-In Filter on your water supply valve (behind or beside the toilet base).
2. Disconnect the Bidet Water Supply Hose from the top of the T-Adapter by turning counter-clockwise.
3. Disconnect the Flush Water Supply Hose from the side connection of the T-Adapter by turning counter-clockwise.
4. Unscrew the T-Adapter from the water supply valve.

Caution: Have a towel ready — some residual water will drip from the hoses and adapter when disconnected.

Step 3: Rinse the filter

1. Hold the T-Adapter under warm, running water.
2. Rinse both the top and side connection ports thoroughly to flush out sediment.
3. If buildup is stubborn, use a soft brush to gently scrub the steel mesh screen inside the adapter.
4. Rinse until the water running through it comes out clear.

⚠️ Caution: Do not use metal tools, bleach, or harsh chemicals to clean the filter — these will damage the mesh or the adapter body.

Step 4: Reinstall the T-Adapter

1. Before reconnecting, confirm the black rubber gasket is seated inside the T-Adapter. A missing or displaced gasket will cause leaks.
2. Screw the T-Adapter back onto the water supply valve — hand-tighten first, then snug with a wrench. Do not overtighten.
3. Reconnect the Bidet Water Supply Hose to the top connection (clockwise) and the Flush Water Supply Hose to the side connection (clockwise). Hand-tighten both, then snug with a wrench.

Step 5: Turn everything back on and check for leaks

1. Turn the water supply valve counter-clockwise to open it fully.
2. Plug the Eau back into the GFCI outlet.
3. Slowly turn the valve on and off once, then touch each hose connection to check for drips.
4. Leave a towel under the connections and check back after an hour to confirm no slow leaks have developed.

⚠️ Warning: If leaks persist after reinstallation, turn off the water supply valve immediately and contact our team at [email protected].

How Often Should I Clean the Filter?

Every 1 to 2 months under normal conditions. If you're in a hard water area, or notice reduced spray pressure sooner, clean it more frequently. As part of your annual maintenance routine, inspect the T-Adapter and all hoses for cracks, rust, or signs of wear — if anything looks off, contact [email protected].

Need Help?

Contact our Poo-Ru team any time!