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TUSHY Support Center

<p><span id="isPasted" style="color: rgb(12, 10, 9); font-family: Modernist, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.48px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">After selecting a virtual Visa CashBack, we will send you an email containing a link to access the details of your card, including your balance and statement.</span></p>

After selecting a virtual Visa CashBack, we will send you an email containing a link to access the details of your card, including your balance and statement.

Where can I check my balance and statement on my Cashback virtual Visa card?

Loyalty Rewards & CashBack

CashBack

Is my toilet compatible?

Toilet Checker: What kind of toilet do I have?

Round or Elongated: What shape toilet bowl do I have?

Can I install a TUSHY in my boat or RV?

What are TUSHY's Bidet Attachment measurements?

Toilet Fit

Where do you ship? Do you ship internationally?

How does free shipping work?

I need to change my address or cancel my order!

How can I track my order?

What is Extend Shipping Protection?

I didn’t purchase Extend Shipping Protection. What should I do if my package is lost, stolen or damaged?

I'm missing a portion of my order!

What should I do if I received a wrong item or an item in my order is missing?

My order hasn't arrived yet!

My tracking number is marked as "Delivered" but I didn't get my order!

What carrier (UPS, FedEx, etc.) will ship my order?

Do you offer gift messaging or gift wrapping?

What kind of box is TUSHY delivered in? Is the box discreet?

What currency are TUSHY prices listed in?

My Order

How to use your TUSHY bidet attachment

How to assemble and clean your TUSHY Travel

How do I dry myself?

Can I use TUSHY to clean up after number 1 AND number 2? Will I get a UTI?

How do I clean my TUSHY bidet attachment?

My TUSHY's sprayer has gotten gross over time—can I replace the nozzle?

Annual Maintenance for TUSHY Longevity and Peace of Mind

How to Use Your TUSHY

How do I Install my TUSHY Classic 3.0?

Step-by-Step TUSHY Classic 3.0 Installation Tutorial

How do I install my TUSHY Classic 2.0/TUSHY Basic?

Can I download the TUSHY Classic instruction manual anywhere?

How to Install TUSHY Classic on a Skirted Toilet

I need some help uninstalling my TUSHY Classic 3.0!

Is there a weight limit for the TUSHY Classic 3.0?

Where to find the serial number on my TUSHY Classic 3.0?

TUSHY Classic

How do I install my TUSHY Fresh?

Step-by-Step TUSHY Fresh Installation Tutorial

Can I download the TUSHY Fresh instruction manual anywhere?

How to Install TUSHY Fresh on a Skirted Toilet

Where to find the serial number on my TUSHY Fresh?

TUSHY Fresh

How do I Install my TUSHY Spa 3.0?

Step-by-Step TUSHY Spa 3.0 Installation Tutorial

Can I download the TUSHY Spa instruction manual anywhere?

I don't have access to connect my TUSHY Spa to hot water at the sink!

How to Install TUSHY Spa on a Skirted Toilet

I need some help uninstalling my TUSHY Spa 3.0!

Is there a weight limit for the TUSHY Spa 3.0?

Where to find the serial number on my TUSHY Spa 3.0?

TUSHY Spa

Bidet Attachments: Classic, Fresh and Spa

What do I need to know before I buy a TUSHY Wave?

Can I download the TUSHY Wave instruction manual anywhere?

How do I Install my TUSHY Wave?

Step-by-step Wave Video Installation Tutorial

How to Install TUSHY Wave on a Skirted Toilet

How to Use your TUSHY Wave

I got the wrong seat shape!

The water is spraying straight down!

My TUSHY Wave's nozzle doesn't extend!

My TUSHY Wave's nozzle is not retracting back!

How do I remove my TUSHY Wave lid?

How do I remove my TUSHY Wave seat?

How do I install or replace a Wave knob?

Is there a weight limit for the TUSHY Wave?

Where to find the serial number on my TUSHY Wave?

TUSHY Wave Non-Electric Bidet Seat

What do I need to know before I buy a TUSHY Oasis?

How do I Install my TUSHY Oasis?

Can I download the TUSHY Oasis instruction manual anywhere?

Step-by-step Oasis Video Installation Tutorial

How to Install TUSHY Oasis on a Skirted Toilet

How to Use your TUSHY Oasis

I don't have access to connect my TUSHY Oasis to hot water at the sink!

My TUSHY Oasis's nozzle doesn't extend!

My TUSHY Oasis's nozzle is not retracting back!

How do I remove my TUSHY Oasis lid?

How do I remove my TUSHY Oasis seat?

How do I install or replace an Oasis knob?

Is there a weight limit for the TUSHY Oasis?

Where to find the serial number on my TUSHY Oasis?

TUSHY Oasis Non-Electric Bidet Seat

Non-Electric Bidet Seats: Oasis and Wave

What do I need to know before I buy a TUSHY Ace?

Will the TUSHY Ace fit my toilet?

Do I choose a round or elongated Ace?

How do I install my TUSHY Ace?

Where can I find the TUSHY Ace instruction manual?

Where can I find the technical specifications for Ace?

How do I use the TUSHY Ace remote?

My TUSHY Ace can’t reach its outlet.

I can't make a tight connection on my TUSHY Ace!

Can I install TUSHY Ace on a skirted toilet?

I have a Flushometer toilet or don't have access to the water valve, what do I do?

I don't have a grounded outlet near my toilet!

My remote crapped out!

Can I have two TUSHY Aces? Will the remotes interfere with each other?

How to remove/unstick the remote mount from the wall

I need some help uninstalling my TUSHY Ace!

Is there a weight limit for the TUSHY Ace?

What are the electrical requirements for the TUSHY Ace?

Where to find the serial number on my TUSHY Ace?

TUSHY Ace Electric Bidet Seat

What do I need to know before I buy a Cloud by TUSHY?

Will the Cloud by TUSHY fit my toilet?

How can I determine if my toilet has an elongated bowl?

How do I Install my Cloud by TUSHY?

Can I download the Cloud instruction manual anywhere?

Step-by-step Cloud Video Installation Tutorial

My Cloud can't reach its outlet.

Can I install Cloud by TUSHY on a skirted toilet?

Where can I find the technical specifications for Cloud?

I need some help uninstalling my Cloud by TUSHY!

Is there a weight limit for the Cloud by TUSHY?

What are the electrical requirements for the Cloud by TUSHY?

Where to find the serial number on my Cloud by TUSHY?

Cloud by TUSHY Electric Bidet Seat

What do I need to know before I buy a Cloud+ by TUSHY?

Will the Cloud+ by TUSHY fit my toilet?

How do I Install my Cloud+ by TUSHY?

Can I download the Cloud+ instruction manual anywhere?

Step-by-step Cloud+ Video Installation Tutorial

My Cloud+ can't reach its outlet.

Can I install Cloud+ by TUSHY on a skirted toilet?

Where can I find the technical specifications for Cloud+?

I need some help uninstalling my Cloud+ by TUSHY!

Is there a weight limit for the Cloud+ by TUSHY?

What are the electrical requirements for the Cloud+ by TUSHY?

Where to find the serial number on my Cloud+ by TUSHY?

Cloud+ by TUSHY Electric Bidet Seat

What do I need to know before I buy an Aura by TUSHY?

Will the Aura by TUSHY fit my toilet?

Can I download the Aura by TUSHY instruction manual anywhere?

How do I Install my Aura by TUSHY?

Step-by-step Aura Video Installation Tutorial

Can I install Aura by TUSHY on a skirted toilet?

How to use your Aura by TUSHY

My Aura by TUSHY can’t reach its outlet.

Where can I find the technical specifications for Aura?

I need some help uninstalling my Aura by TUSHY!

Is there a weight limit for the Aura by TUSHY?

What are the electrical requirements for the Aura by TUSHY?

Where to find the serial number on my Aura by TUSHY?

Aura by TUSHY Electric Bidet Seat

Electric Bidet Seats: Ace, Aura, Cloud, and Cloud+

I don’t know how to get my toilet seat off!

My TUSHY isn't working!

The water is flowing straight down!

My nozzle adjuster isn't working like I think it should. Help!

My TUSHY's nozzle spray is weak!

What if water splashes everywhere?

I can't access my toilet tank connection!

The adapter doesn't fit!

I have rigid metal pipes, what do I do?

I have a Flushometer toilet, what do I do?

My seat doesn't sit right anymore!

How to swap TUSHY Knobs

Can you child-proof a TUSHY?

Help, I can't get a tight seal!

I need an extra doodad to install my TUSHY—What do I doo?

I need some guidance—can I hire a Poo-Ru to help virtually?

I need help getting warmer water with my TUSHY Spa

Where can I find the serial number for my TUSHY?

I’d rather not mess with my plumbing—I’m worried it might leak!

Help! The water pressure's too strong!—What should I doo?

My toilet won’t stop running after installing the TUSHY!

My toilet makes a banging noise after installing the TUSHY!

What do I do if my home has hard water?

I need help—do you offer in-person bidet installation?

Help! My seat wiggles!

Installation & Troubleshooting

How do you use the TUSHY Bathroom Candle?

How long does a TUSHY Bathroom Candle last?

Can I recycle my TUSHY Bathroom Candle?

What ingredients are in a TUSHY Bathroom Candle?

TUSHY Bathroom Candle

How do you use TUSHY Bathroom Spray?

How long does TUSHY Bathroom Spray last?

What ingredients are in TUSHY Bathroom Spray?

Is TUSHY Bathroom Spray tested on animals?

TUSHY Bathroom Spray

How do you use TUSHY Toilet Spray?

How long does TUSHY Toilet Spray last?

Can you spray TUSHY Toilet Spray in the air?

What ingredients are in TUSHY Toilet Spray?

Is TUSHY Toilet Spray tested on animals?

TUSHY Toilet Spray

TUSHY Bathroom Scents

Where can I check my balance and statement on my Cashback virtual Visa card?Updated a day ago