Chat us up and a Poo-Ru will answer your question as soon as po(o)ssible! Our live chat hours to speak with a real pooping human are:

Still have questions? Click here to launch our support portal, and a Poo-Ru will be in touch shortly!

Text/WhatsApp us for a quick response during business hours (10:00 AM - 10:00 PM EST) or leave us a voicemail and a Poo-Ru will get back to you within a business day!

Shop Now

TUSHY Support Center

Consumable items, including&#xA0;Toilet Paper, Reboot Fiber Gummies, Bathroom Scents, and Coconut Husk Scrubbing Pads, are not eligible for returns. You can find more information in our FAQs<a href="https://hellotushy.com/pages/frequently-asked-questions." target="_blank" rel="noopener noreferrer">&#xA0;here</a>.

Consumable items, including Toilet Paper, Reboot Fiber Gummies, Bathroom Scents, and Coconut Husk Scrubbing Pads, are not eligible for returns. You can find more information in our FAQs here.

Subscription Refunds and Returns

Subscriptions

Toilet Checker: What kind of toilet do I have?

Is my toilet compatible?

Round or Elongated: What shape toilet bowl do I have?

Which TUSHY is right for me?

Which TUSHY Electric Bidet should I buy?

What are TUSHY's Bidet Attachment dimensions?

What are TUSHY's Non-Electric Bidet Seat dimensions?

What are TUSHY’s Electric Bidet Seat dimensions?

Do I need electricity for this?

Is it possible to install the TUSHY on the left side?

Can I install a TUSHY in my boat or RV?

Toilet Fit

Where do you ship? Do you ship internationally?

How does free shipping work?

What currency are TUSHY prices listed in?

What kind of box is TUSHY delivered in? Is the box discreet?

Do you offer gift messaging or gift wrapping?

How to get your CashBack offer and how it works

How can I make changes to my order once placed?

How can I track my order?

What carrier (UPS, FedEx, etc.) will ship my order?

What is Extend Shipping Protection?

I didn’t purchase Extend Shipping Protection. What should I do if my package is lost, stolen or damaged?

Is my item out of stock or on backorder?

My order hasn't arrived yet!

I'm missing a portion of my order!

What should I do if I received a wrong item or an item in my order is missing?

My tracking number is marked as "Delivered" but I didn't get my order!

Help! I Ordered the Wrong Electric Bidet Shape!

My Order

Is there a weight limit for the TUSHY Classic?

How do I Install my TUSHY Classic 3.0?

Step-by-Step TUSHY Classic 3.0 Installation Tutorial

Can I download the TUSHY Classic instruction manual anywhere?

How to install TUSHY Classic on a Skirted Toilet

How do I clean and maintain my TUSHY Classic 3.0?

I purchased a TUSHY Classic, but I have a Flushometer toilet. What should I do?

Where to find the serial number on my TUSHY Classic 3.0?

How do I register my TUSHY Classic 3.0's limited warranty?

How to use your TUSHY Classic

Help! I can't get a tight seal on my TUSHY Classic

Help! My seat wiggles after installing the TUSHY Classic

My toilet seat no longer sits flush after installing my TUSHY Classic

TUSHY Classic: water flowing straight down!

Help! The water pressure's too strong on my TUSHY Classic!—What should I doo?

My TUSHY Classic's nozzle adjuster isn't working like I think it should. Help!

Why is my TUSHY Classic's knob hard to turn?

My TUSHY Classic's sprayer has gotten gross over time—can I replace the nozzle?

How do I swap the knob on my TUSHY Classic?

I need some help uninstalling my TUSHY Classic 3.0!

TUSHY Classic

Is there a weight limit for the TUSHY Fresh?

How do I install my TUSHY Fresh?

Step-by-Step TUSHY Fresh Installation Tutorial

Can I download the TUSHY Fresh instruction manual anywhere?

How to install TUSHY Fresh on a Skirted Toilet

I purchased a TUSHY Fresh, but I have a Flushometer toilet. What should I do?

Where to find the serial number on my TUSHY Fresh?

How do I register my TUSHY Fresh's limited warranty?

How to use your TUSHY Fresh

How do I clean and maintain my TUSHY Fresh?

Help! I can't get a tight seal on my TUSHY Fresh

Help! My seat wiggles after installing the TUSHY Fresh

My toilet seat no longer sits flush after installing my TUSHY Fresh

TUSHY Fresh: water flowing straight down!

Why is my TUSHY Fresh's knob hard to turn?

My TUSHY Fresh's sprayer has gotten gross over time—can I replace the nozzle?

How do I swap the knob on my TUSHY Fresh?

Help! The water pressure's too strong on my TUSHY Fresh!—What should I doo?

TUSHY Fresh

Is there a weight limit for the TUSHY Spa 3.0?

How do I Install my TUSHY Spa 3.0?

Step-by-Step TUSHY Spa 3.0 Installation Tutorial

Can I download the TUSHY Spa instruction manual anywhere?

How to install TUSHY Spa on a Skirted Toilet

I purchased a TUSHY Spa, but I have a Flushometer toilet. What should I do?

I don't have access to connect my TUSHY Spa to hot water at the sink!

I need a longer polyurethane hose for my TUSHY Spa 3.0!

How to use the Push to Connect Adapter for TUSHY Spa 3.0

Where to find the serial number on my TUSHY Spa 3.0?

How do I register my TUSHY Spa 3.0's limited warranty?

How to use your TUSHY Spa 3.0

I need help getting warmer water with my TUSHY Spa 3.0

How do I clean and maintain my TUSHY Spa 3.0?

Help! I can't get a tight seal on my TUSHY Spa 3.0

Help! My seat wiggles after installing the TUSHY Spa 3.0

My toilet seat no longer sits flush after installing my TUSHY Spa 3.0

TUSHY Spa 3.0: water flowing straight down!

Help! The water pressure's too strong on my TUSHY Spa 3.0!—What should I doo?

My TUSHY Spa's nozzle adjuster isn't working like I think it should. Help!

Why is my TUSHY Spa's knobs hard to turn?

My TUSHY Spa's sprayer has gotten gross over time—can I replace the nozzle?

How do I swap the knobs on my TUSHY Spa?

I need some help uninstalling my TUSHY Spa 3.0!

TUSHY Spa

What do I need to know before I buy a TUSHY Handheld Bidet Sprayer?

Can I download the TUSHY Handheld Bidet Sprayer's instruction manual anywhere?

How do I register my TUSHY Handheld Bidet Spayer's limited warranty?

Step-by-step TUSHY Handheld Bidet Sprayer Video Installation Tutorial

How do I install my TUSHY Handheld Bidet Sprayer?

How to install the TUSHY Handheld Bidet Sprayer on a toilet with a rigid pipe

How do I mount the TUSHY Handheld Bidet holder?

Should I mount my TUSHY Handheld on the tank or the wall?

The hose on my TUSHY Handheld Bidet Sprayer isn't long enough. What do I do?

How do I check for leaks after installing my TUSHY Handheld Bidet Sprayer?

How do I use the TUSHY Handheld Bidet Sprayer?

Why do I need to close the Shutoff Adapter after every use?

How do I clean and maintain my TUSHY Handheld Bidet Sprayer?

Why is my TUSHY Handheld Bidet Sprayer leaking?

Why is the spray pressure on my TUSHY Handheld Bidet too strong or too weak?

How do I uninstall the TUSHY Handheld Bidet Sprayer?

What does the TUSHY Handheld Bidet Sprayer warranty cover?

Where do I find replacement parts for my TUSHY Handheld Bidet Sprayer?

TUSHY Handheld Bidet Sprayer

Bidet Attachments: Classic, Fresh, Spa and Handheld Bidet Sprayer

What do I need to know before I buy a TUSHY Ace?

Will the TUSHY Ace fit my toilet?

Where can I find the technical specifications for Ace?

What are the electrical requirements for the TUSHY Ace?

Is there a weight limit for the TUSHY Ace?

Is there a minimum weight requirement? My child isn’t able to use the Ace

How do I install my TUSHY Ace?

Where can I find the TUSHY Ace instruction manual?

Can I install TUSHY Ace on a skirted toilet?

I purchased a TUSHY Ace, but I have a Flushometer toilet. What should I do?

I don't have a grounded outlet near my toilet!

My TUSHY Ace can’t reach its outlet.

I can't make a tight connection on my TUSHY Ace!

Where to find the serial number on my TUSHY Ace?

How do I register my TUSHY Ace's limited warranty?

How do I use the TUSHY Ace remote?

How do I clean and maintain my TUSHY Ace?

Can I have two TUSHY Aces? Will the remotes interfere with each other?

How does the TUSHY Ace heat the water?

My remote crapped out!

My Ace remote isn’t working!

How to remove/unstick the remote mount from the wall

I need some help uninstalling my TUSHY Ace!

TUSHY Ace Electric Bidet Seat

What do I need to know before I buy a Cloud by TUSHY?

Will the Cloud by TUSHY fit my toilet?

How can I determine if my toilet has an elongated bowl?

What are the electrical requirements for the Cloud by TUSHY?

Is there a weight limit for the Cloud by TUSHY?

Is there a minimum weight requirement? My child isn’t able to use the Cloud

Where can I find the technical specifications for Cloud?

Can I download the Cloud instruction manual anywhere?

How do I Install my Cloud by TUSHY?

Step-by-step Cloud Video Installation Tutorial

Can I install Cloud by TUSHY on a skirted toilet?

I purchased a Cloud by TUSHY, but I have a Flushometer toilet. What should I do?

My Cloud can't reach its outlet.

Where to find the serial number on my Cloud by TUSHY?

How do I register my Cloud by TUSHY's limited warranty?

How does the Cloud by TUSHY heat the water and seat?

Why does my TUSHY spray when I sit down?

Why does the Cloud make noise on the highest pressure?

How do I turn off the night light?

How do I stop the dryer?

How do I clean and maintain my Cloud by TUSHY?

How often should the water filter be replaced and cleaned?

I need some help uninstalling my Cloud by TUSHY!

Cloud by TUSHY Electric Bidet Seat

What do I need to know before I buy a Cloud+ by TUSHY?

Will the Cloud+ by TUSHY fit my toilet?

What are the electrical requirements for the Cloud+ by TUSHY?

Is there a weight limit for the Cloud+ by TUSHY?

Is there a minimum weight requirement? My child isn’t able to use the Cloud+

Where can I find the technical specifications for Cloud+?

Can I download the Cloud+ instruction manual anywhere?

How do I Install my Cloud+ by TUSHY?

Step-by-step Cloud+ Video Installation Tutorial

Can I install Cloud+ by TUSHY on a skirted toilet?

I purchased a Cloud+ by TUSHY, but I have a Flushometer toilet. What should I do?

Subscription Refunds and ReturnsUpdated 5 days ago