Warranties & Returns
My toilet is incompatible with TUSHY!
Oh no, we’re sorry to hear that! BUTT! There are many situations where there’s a very simple workaround for what might seem at first glance to be an incompatible toilet, so let’s double check the sitch first. We estimate that 95% of toilets pair
Does my TUSHY have a warranty?
Every TUSHY bidet includes a 1-year Limited Warranty. Our bidets come with a 12-month guarantee on equipment and parts. We will promptly replace any defective parts, free of charge, within the specified warranty period. Learn more in our "Terms of Us
What is your return policy?
If you’ve had a change of fart, you can return your unopened TUSHY bidet within 30 days of your order delivery date—for store credit only. Be sure to reach out to our supportive Poo-Rus first—we’ve got solutions for almost any install scenario!All r
Can I make a return?
While we do(o) our best to make sure every TUSHY customer is 100% satisfied, we know that sometimes it might not work out. We're always here to help, and we've always got your back, but if you decide you need to return or exchange your unopened TUSHY
How to Check Your Return Status
Once you’ve submitted a return request through our Returns Portal, our team will review it within 3-5 business days. After your request has been reviewed and approved, you’ll receive an email with a link to your Return Status Page. From there, you ca