# tushyme > Public Help Center articles for tushyme. Use these links as concise, text-first sources for customer-facing support policies and FAQs. Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended. ## Articles - [Toilet Checker: What kind of toilet do I have?](https://support.hellotushy.com/en-US/toilet-checker-what-kind-of-toilet-do-i-have-700163.md): Knowing thy toilet style will help you master your TUSHY install. Which of these gorgeous thrones is destined for your TUSHY?. The Standard toilet is the most common toilet you’ll find in the majority of residential homes. It typically has two pieces - [Is my toilet compatible?](https://support.hellotushy.com/en-US/is-my-toilet-compatible-79997.md): Great question! The TUSHY fits most standard and skirted toilets. Our Installation Guide, Carrie, will walk you through all the toilet models here and how they pair with TUSHY. The only toilets TUSHY generally does not fit are "French curve" - [Round or Elongated: What shape toilet bowl do I have?](https://support.hellotushy.com/en-US/round-or-elongated-what-shape-toilet-bowl-do-i-have-700156.md): You're about to become a bidet and basic plumbing expert—so let's start with the very basics!If you're looking to pair a bidet seat or e-bidet with your toilet, you'll need to know the bowl shape first so that the seat aligns well and is comfortable - [Which TUSHY is right for me?](https://support.hellotushy.com/en-US/which-tushy-is-right-for-me-5827965.md): Great question! The TUSHY fits most standard and skirted toilets. Our Installation Guide, Carrie, will walk you through all the toilet models here and how they pair with TUSHY. The only toilets TUSHY generally does not fit are "French curve" - [Which TUSHY Electric Bidet should I buy?](https://support.hellotushy.com/en-US/which-tushy-electric-bidet-should-i-buy-6192155.md): If you’re comparing our electric bidet seats, the biggest differences come down to convenience features, control style, and just how fancy you want your bathroom throne to feel. Each model builds on the last for an even more luxurious booty-washing e - [What are TUSHY's Bidet Attachment dimensions?](https://support.hellotushy.com/en-US/what-are-tushys-bidet-attachment-dimensions-505447.md): If you're looking at Classic 3.0, Spa 3.0 or Fresh, check out the diagram with all of TUSHY's measurements below to see if the dimensions of our bidets pair well with your toilet!. Also, we’ve provided step-by-step installation videos for every bidet - [What are TUSHY's Non-Electric Bidet Seat dimensions?](https://support.hellotushy.com/en-US/what-are-tushys-non-electric-bidet-seat-dimensions-3546029.md): If you're looking at our non-electric bidet seats, the TUSHY Oasis and Wave, first things first—check your toilet’s shape as they come in two configurations to suit your toilet: round and elongated. Now, check out the diagram with all of TUSHY's meas - [What are TUSHY’s Electric Bidet Seat dimensions?](https://support.hellotushy.com/en-US/what-are-tushy%E2%80%99s-electric-bidet-seat-dimensions-3543339.md): If you're looking at the TUSHY Ace, Aura by TUSHY, Cloud by TUSHY, Cloud+ by TUSHY, first things first—check your toilet’s shape! The Ace fits round toilets only, while the Aura, Cloud, and Cloud+ are designed for elongated toilets only. Now, check o - [Do I need electricity for this?](https://support.hellotushy.com/en-US/do-i-need-electricity-for-this-5830601.md): It depends on the model!. Our electric bidet seats require access to a nearby power outlet to operate their special features (like warm water, heated seats, and air dryers). These models include:. Our non-electric TUSHY bidets run entirely on water p - [Is it possible to install the TUSHY on the left side?](https://support.hellotushy.com/en-US/is-it-possible-to-install-the-tushy-on-the-left-side-5905146.md): Our bidet attachments—Classic 3.0, Spa 3.0, and Fresh—are designed with the control knob positioned on the right side. Unfortunately, they are not designed to be flipped or installed with the knob on the left side. But don’t worry, we’ve got options - [Can I install a TUSHY in my boat or RV?](https://support.hellotushy.com/en-US/can-i-install-a-tushy-in-my-boat-or-rv-79998.md): Very good question! It should work as long as you have a standard 7/8" threaded fitting on your toilet tank or a 3/8" threading on your angle valve, and your system is pressurized. Here's how it works: We’d recommend the TUSHY Classic 3.0, our - [Where do you ship? Do you ship internationally?](https://support.hellotushy.com/en-US/where-do-you-ship-do-you-ship-internationally-79990.md): Good question! While humans shit worldwide, we currently ship to the following countries: * Australia * Canada * United States * US Non-Contiguous Zones * Puerto Rico Hopefully we’ll add to this list soon! If you’re planning on moving from one - [How does free shipping work?](https://support.hellotushy.com/en-US/how-does-free-shipping-work-527488.md): Enjoy free shipping on all orders of $99 or more within the contiguous US only. If you're located in Canada, shipping is not free. However, most of our bidets ship for just $7.99 as long as we have stock stored in Canada, offering you a great deal! I - [What currency are TUSHY prices listed in?](https://support.hellotushy.com/en-US/what-currency-are-tushy-prices-listed-in-1159430.md): All TUSHY product prices are listed in U.S. Dollars (USD) by default. If you’re browsing from Canada, our website should automatically display prices in Canadian Dollars (CAD) for your convenience. If prices are not showing in your local currency, tr - [What kind of box is TUSHY delivered in? Is the box discreet?](https://support.hellotushy.com/en-US/what-kind-of-box-is-tushy-delivered-in-is-the-box-discreet-722506.md): All of our products will arrive in sustainable branded TUSHY packaging. We bet you’ll be telling everyone you know about TUSHY once you experience booty bliss, but if you’re a shy pooper or don’t want to spoil a surprise, please doo keep this in mind - [Do you offer gift messaging or gift wrapping?](https://support.hellotushy.com/en-US/do-you-offer-gift-messaging-or-gift-wrapping-164450.md): We don't yet offer gift wrapping or gift messaging, so if you are sending a gift to someone be sure to give them a heads-up that a life-changing delivery is heading their way! And be sure to mention that our Poo-Ru support team can guide them through - [How to get your CashBack offer and how it works](https://support.hellotushy.com/en-US/how-to-get-your-cashback-offer-and-how-it-works-6081832.md): Who doesn’t love getting clean and getting cash back? Here’s everything you need to know about how the TUSHY CashBack Offer works. How to Qualify for the CashBack Offer?. The CashBack Offer is not a traditional promo code. To qualify, your order must - [How can I make changes to my order once placed?](https://support.hellotushy.com/en-US/how-can-i-make-changes-to-my-order-once-placed-79991.md) - [How can I track my order?](https://support.hellotushy.com/en-US/how-can-i-track-my-order-79992.md): Easy! You’ll automatically get an email as soon as an order is placed, and a second one with tracking info once it ships. You’ll be able to follow your order’s progress right up to your doorstep. These emails will come from hello@hellotushy.com if - [What carrier (UPS, FedEx, etc.) will ship my order?](https://support.hellotushy.com/en-US/what-carrier-(ups-fedex-etc)-will-ship-my-order-775104.md): Typically, your order will be handled by multiple carriers. For most of the journey, a national carrier like UPS or FedEx will handle the package, and it is then transferred to the local post office for the final delivery. Depending on your location - [What is Extend Shipping Protection?](https://support.hellotushy.com/en-US/what-is-extend-shipping-protection-2039740.md): We’ve partnered with Extend to offer Shipping Protection – coverage for lost, stolen, or damaged packages in the US. If something goes wrong during shipping, Extend makes it easy to file a claim and get resolution. Most often, Extend will send you a - [I didn’t purchase Extend Shipping Protection. What should I do if my package is lost, stolen or damaged?](https://support.hellotushy.com/en-US/i-didn%E2%80%99t-purchase-extend-shipping-protection-what-should-i-do-if-my-package-is-lost-stolen-or-damaged-2039741.md): We can directly assist when your order has Extend Shipping Protection or when there’s a carrier or fulfillment issue. Here’s how it works:. If you purchased Extend:Please file a claim through the Extend portal here. Extend covers loss, theft, and dam - [Is my item out of stock or on backorder?](https://support.hellotushy.com/en-US/is-my-item-out-of-stock-or-on-backorder-5889985.md): We’re still a small company, so some items may occasionally go out of stock or be placed on backorder. When this happens, the estimated ship-by date is shown above the “Add to Cart” button to keep customers informed. If it isn’t displayed, we also no - [My order hasn't arrived yet!](https://support.hellotushy.com/en-US/my-order-hasnt-arrived-yet-79993.md): Your TUSHY order usually ships within 1 business day if placed before 11 AM EST. Delivery typically takes 3–10 business days within the contiguous U.S. and Canada (Alaska, Hawaii, and Australia can take 3–4 weeks). You’ll receive an order confirmatio - [I'm missing a portion of my order!](https://support.hellotushy.com/en-US/im-missing-a-portion-of-my-order-79994.md): Oh crap! Sorry to hear you didn’t get everything you ordered! Likely one of the following describes your situation: * If you ordered multiple items, it’s likely that they’re being sent in different shipments. In this case, you should have received - [What should I do if I received a wrong item or an item in my order is missing?](https://support.hellotushy.com/en-US/what-should-i-do-if-i-received-a-wrong-item-or-an-item-in-my-order-is-missing-2039742.md): Oh crap! Sorry to hear you didn’t get everything you ordered! Likely one of the following describes your situation:. If this doesn’t help, please reach out to us and we’ll help you get what you need!. See also: our Terms of Use. - [My tracking number is marked as "Delivered" but I didn't get my order!](https://support.hellotushy.com/en-US/my-tracking-number-is-marked-as-%22delivered%22-but-i-didnt-get-my-order-79995.md): An American tragedy! Before you install security cameras by your front door/create a hashtag to rise against FedEx, know that most of the time when this happens, the carrier simply hasn’t scanned your package properly. It is very likely still on its - [Help! I Ordered the Wrong Electric Bidet Shape!](https://support.hellotushy.com/en-US/help-i-ordered-the-wrong-electric-bidet-shape-6192122.md): Holy sh*t! No sweat—we'll get your perfect bidet seated in no time. This is an easy fix, promise. Some toilets are tricky little devils, so grab a measuring tape to be 100% sure. Trust us, measurements are the most reliable way to avoid another mix-u - [Is there a weight limit for the TUSHY Classic?](https://support.hellotushy.com/en-US/is-there-a-weight-limit-for-the-tushy-classic-1224763.md): We’ve never heard of one breaking from weight alone, but if yours ever taps out, reach out to us! We’ll make it right under our warranty because every booty deserves a reliable booty washer! - [How do I Install my TUSHY Classic 3.0?](https://support.hellotushy.com/en-US/how-do-i-install-my-tushy-classic-30-245653.md): Great question! And we have great news: it's super easy!. If you're more of a visual learner, you can check out this video where our installation expert Carrie walks you through the whole process:. Want to see a video for each step, as outlined in ou - [Step-by-Step TUSHY Classic 3.0 Installation Tutorial](https://support.hellotushy.com/en-US/step-by-step-tushy-classic-30-installation-tutorial-542383.md): Follow along as Carrie, our installation expert, guides you through every facet of Classic installation. - [Can I download the TUSHY Classic instruction manual anywhere?](https://support.hellotushy.com/en-US/can-i-download-the-tushy-classic-instruction-manual-anywhere-898828.md): You betcha, we’re happy to share! Find the manual for your TUSHY Classic model below:. Click here to download the TUSHY Classic (Original) manual! - [How to install TUSHY Classic on a Skirted Toilet](https://support.hellotushy.com/en-US/how-to-install-tushy-classic-on-a-skirted-toilet-963836.md): If you can’t access your toilet tank’s connection, you likely have a skirted toilet. It might look a little tricky, but those types of toilets are generally compatible with TUSHY!. Watch our Installation Guide, Carrie, walk you through a skirted toil - [How do I clean and maintain my TUSHY Classic 3.0?](https://support.hellotushy.com/en-US/how-do-i-clean-and-maintain-my-tushy-classic-30-7236438.md): Your nozzle stays tucked away in its own poo-free cocoon until you use it, and it rinses itself with running water every time, completely hands-free. But a bidet can't clean itself. Just like your toilet, your TUSHY should get a regular wipe-down usi - [I purchased a TUSHY Classic, but I have a Flushometer toilet. What should I do?](https://support.hellotushy.com/en-US/i-purchased-a-tushy-classic-but-i-have-a-flushometer-toilet-what-should-i-do-7236964.md): Fear not! If it's a Flushometer—or you simply don't have access to water next to your toilet— that's no biggie! You will just need to use your sink's plumbing instead, since you likely don't have access to your angle valve at the wall. You're going t - [Where to find the serial number on my TUSHY Classic 3.0?](https://support.hellotushy.com/en-US/where-to-find-the-serial-number-on-my-tushy-classic-30-1828608.md): If you purchased your Classic 3.0 in January 2024 or later, it will have a serial number. You can find this serial number on the underside of the console. - [How do I register my TUSHY Classic 3.0's limited warranty?](https://support.hellotushy.com/en-US/how-do-i-register-my-tushy-classic-30s-limited-warranty-6305196.md): To register your one-year limited warranty for your TUSHY Classic 3.0, simply scan the QR code on your Classic 3.0's box or instruction manual using your phone’s camera. This is our QR Experience, which quickly takes you to a secure online portal to - [How to use your TUSHY Classic](https://support.hellotushy.com/en-US/how-to-use-your-tushy-classic-7216206.md): Don’t be shy, everybody poops. Turn the pressure knob a few degrees and you'll trigger the nozzle's self-cleaning rinse. No hands necessary. Any schmutz on the nozzle gets rinsed off automatically every time you use it. Adjust the knob slowly, from a - [Help! I can't get a tight seal on my TUSHY Classic](https://support.hellotushy.com/en-US/help-i-cant-get-a-tight-seal-on-my-tushy-classic-7215472.md): We’re so sorry the best poop of your life has been momentarily delayed! Step 1: Watch our installation guide, Carrie, demonstrate how to check for leaks. If you've got a TUSHY Classic: If you've got a TUSHY Spa: If you’re seeing a leak at a - [Help! My seat wiggles after installing the TUSHY Classic](https://support.hellotushy.com/en-US/help-my-seat-wiggles-after-installing-the-tushy-classic-2023365.md): If your seat is wiggling a bit after installing the Classic bidet attachment, try double-checking that you’ve used the non-slip rubber pads included with your TUSHY—they’re designed to keep everything securely in place. The image below shows the unde - [My toilet seat no longer sits flush after installing my TUSHY Classic](https://support.hellotushy.com/en-US/my-toilet-seat-no-longer-sits-flush-after-installing-my-tushy-classic-79979.md): Sorry to hear about this, nobody likes a wonky seat for pooping. The good news is this is usually a pretty solvable issue! Generally, the seat flaring up is due to a seat's concave shape getting caught on the TUSHY. Please first make sure that the - [TUSHY Classic: water flowing straight down!](https://support.hellotushy.com/en-US/tushy-classic-water-flowing-straight-down-79970.md): Totally not an oh-shit moment. What you're describing is exactly how TUSHY should work when in SmartWash mode. When you turn the pressure knob a few degrees, you activate TUSHY’s self-cleaning feature (SmartWash). This runs water over the outside of - [Help! The water pressure's too strong on my TUSHY Classic!—What should I doo?](https://support.hellotushy.com/en-US/help-the-water-pressures-too-strong-on-my-tushy-classic%E2%80%94what-should-i-doo-1184571.md): TUSHY bidet attachments work best with water pressure between 45 and 55 PSI. If your home’s water pressure is stronger, we recommend adjusting it to make the spray more comfortable. Here are some quick tips to help you get the perfect squirt:. If non - [My TUSHY Classic's nozzle adjuster isn't working like I think it should. Help!](https://support.hellotushy.com/en-US/my-tushy-classics-nozzle-adjuster-isnt-working-like-i-think-it-should-help-79971.md): Ass-istance is here! The nozzle adjuster switch should easily aim the water stream forward and backward. If you’re not getting good movement, make sure there’s enough room between the nozzle and the rim of the toilet bowl. You should observe a - [Why is my TUSHY Classic's knob hard to turn?](https://support.hellotushy.com/en-US/why-is-my-tushy-classics-knob-hard-to-turn-5904501.md): A stubborn knob? Not exactly the kind of resistance we’re into. Let’s get things flowing smoothly again:. First, let’s figure out what’s going on:. If it’s a grip thing, our Easy Turn Knob is here to save your wrist. It’s designed for a smoother, mor - [My TUSHY Classic's sprayer has gotten gross over time—can I replace the nozzle?](https://support.hellotushy.com/en-US/my-tushy-classics-sprayer-has-gotten-gross-over-time%E2%80%94can-i-replace-the-nozzle-963972.md): Good on ya for having been early to the party on bidet life and having years of usage with your TUSHY Classic! While the nozzle is self cleaning, over time it can get funky looking particularly if you have hard water. Nozzles are not replaceable, how - [How do I swap the knob on my TUSHY Classic?](https://support.hellotushy.com/en-US/how-do-i-swap-the-knob-on-my-tushy-classic-465994.md): Did you know you can replace the TUSHY Classic's knob with different colors or styles? Find different knob styles on our Spare Parts page.Whether you're opting for the Easy Turn Knob, the Childproof Knob, or a snazzy new colorful pressure knob to bed - [I need some help uninstalling my TUSHY Classic 3.0!](https://support.hellotushy.com/en-US/i-need-some-help-uninstalling-my-tushy-classic-30-1207875.md): Uninstalling your TUSHY Classic 3.0 is 10x easier than installing it—seriously, you’ll be done before you can say "pristine booty!". Grab a towel and a flathead screwdriver, and let’s do this!. Shut off the water – Turn off your angle/water valve. Fl - [Is there a weight limit for the TUSHY Fresh?](https://support.hellotushy.com/en-US/is-there-a-weight-limit-for-the-tushy-fresh-7215428.md): We’ve never heard of one breaking from weight alone, but if yours ever taps out, reach out to us! We’ll make it right under our warranty because every booty deserves a reliable booty washer! - [How do I install my TUSHY Fresh?](https://support.hellotushy.com/en-US/how-do-i-install-my-tushy-fresh-1022437.md): Good question! And we're here to walk you through every step of this simple setup. If you're more of a visual learner, you can check out this video:. Or if you'd prefer written instructions (and you've misplaced the instruction manual that came with - [Step-by-Step TUSHY Fresh Installation Tutorial](https://support.hellotushy.com/en-US/step-by-step-tushy-fresh-installation-tutorial-1024760.md): Steps 1 & 2: Turn off the water supply Step 3: Remove toilet seat. Got a quick-release toilet seat? I don’t know how to get my toilet seat off!. Step 4: Connect to cool water. Step 5: Finish the water connection. Step 6: Attach your TUSHY to the bo - [Can I download the TUSHY Fresh instruction manual anywhere?](https://support.hellotushy.com/en-US/can-i-download-the-tushy-fresh-instruction-manual-anywhere-362039.md): For shore, we’re happy to share! Find the manual for your TUSHY model below! TUSHY CLASSIC 3.0 Click here to download the TUSHY Classic 3.0 manual! TUSHY CLASSIC (ORIGINAL) Click here to download the TUSHY Classic (Original) manual! TUSHY - [How to install TUSHY Fresh on a Skirted Toilet](https://support.hellotushy.com/en-US/how-to-install-tushy-fresh-on-a-skirted-toilet-963840.md): If you can’t access your toilet tank’s connection, you likely have a skirted toilet. It might look a little tricky, but those types of toilets are generally compatible with TUSHY!. Watch our Installation Guide, Carrie, walk you through a skirted toil - [I purchased a TUSHY Fresh, but I have a Flushometer toilet. What should I do?](https://support.hellotushy.com/en-US/i-purchased-a-tushy-fresh-but-i-have-a-flushometer-toilet-what-should-i-do-7236967.md): Fear not! If it's a Flushometer—or you simply don't have access to water next to your toilet— that's no biggie! You will just need to use your sink's plumbing instead, since you likely don't have access to your angle valve at the wall. You're going t - [Where to find the serial number on my TUSHY Fresh?](https://support.hellotushy.com/en-US/where-to-find-the-serial-number-on-my-tushy-fresh-1828617.md): If you purchased your TUSHY Fresh in January 2024 or later, it will have a serial number. You can find this serial number on the underside of the console. - [How do I register my TUSHY Fresh's limited warranty?](https://support.hellotushy.com/en-US/how-do-i-register-my-tushy-freshs-limited-warranty-6305212.md): To register your one-year limited warranty for your TUSHY Fresh, simply scan the QR code on your Fresh's box or instruction manual using your phone’s camera. This is our QR Experience, which quickly takes you to a secure online portal to register you - [How to use your TUSHY Fresh](https://support.hellotushy.com/en-US/how-to-use-your-tushy-fresh-7183018.md): Don’t be shy, everybody poops. Turn the pressure knob and you'll trigger the nozzle's self-cleaning rinse. No hands necessary. Any residue on the nozzle gets rinsed off automatically every time you use it. Adjust the knob slowly, from a gentle spritz - [How do I clean and maintain my TUSHY Fresh?](https://support.hellotushy.com/en-US/how-do-i-clean-and-maintain-my-tushy-fresh-7236441.md): Your nozzle stays tucked away in its own poo-free cocoon until you use it, and it rinses itself with running water every time, completely hands-free. But a bidet can't clean itself. Just like your toilet, your TUSHY should get a regular wipe-down usi - [Help! I can't get a tight seal on my TUSHY Fresh](https://support.hellotushy.com/en-US/help-i-cant-get-a-tight-seal-on-my-tushy-fresh-7215476.md): We’re so sorry the best poop of your life has been momentarily delayed! Step 1: Watch our installation guide, Carrie, demonstrate how to check for leaks. If you've got a TUSHY Classic: If you've got a TUSHY Spa: If you’re seeing a leak at a - [Help! My seat wiggles after installing the TUSHY Fresh](https://support.hellotushy.com/en-US/help-my-seat-wiggles-after-installing-the-tushy-fresh-7215479.md): If your seat is wiggling a bit after installing the Fresh bidet attachment, try double-checking that you’ve used the non-slip rubber pads included with your TUSHY—they’re designed to keep everything securely in place. The image below shows the unders - [My toilet seat no longer sits flush after installing my TUSHY Fresh](https://support.hellotushy.com/en-US/my-toilet-seat-no-longer-sits-flush-after-installing-my-tushy-fresh-7215619.md): Sorry to hear about this, nobody likes a wonky seat for pooping. The good news is this is usually a pretty solvable issue! Generally, the seat flaring up is due to a seat's concave shape getting caught on the TUSHY. Please first make sure that the - [TUSHY Fresh: water flowing straight down!](https://support.hellotushy.com/en-US/tushy-fresh-water-flowing-straight-down-7214847.md): Totally not an oh-shit moment. What you're describing is exactly how TUSHY should work when in SmartWash mode. When you turn the pressure knob a few degrees, you activate TUSHY’s self-cleaning feature (SmartWash). This runs water over the outside of - [Why is my TUSHY Fresh's knob hard to turn?](https://support.hellotushy.com/en-US/why-is-my-tushy-freshs-knob-hard-to-turn-7215454.md): A stubborn knob? Not exactly the kind of resistance we’re into. Let’s get things flowing smoothly again:. First, let’s figure out what’s going on:. If it’s a grip thing, our Easy Turn Knob is here to save your wrist. It’s designed for a smoother, mor - [My TUSHY Fresh's sprayer has gotten gross over time—can I replace the nozzle?](https://support.hellotushy.com/en-US/my-tushy-freshs-sprayer-has-gotten-gross-over-time%E2%80%94can-i-replace-the-nozzle-7215997.md): Good on ya for having been early to the party on bidet life and having years of usage with your TUSHY Fresh! While the nozzle is self cleaning, over time it can get funky looking particularly if you have hard water. Nozzles are not replaceable, howev - [How do I swap the knob on my TUSHY Fresh?](https://support.hellotushy.com/en-US/how-do-i-swap-the-knob-on-my-tushy-fresh-7215394.md): Did you know you can replace the TUSHY Fresh's knob with different colors or styles? Find different knob styles on our Spare Parts page.Whether you're opting for the Easy Turn Knob, the Childproof Knob, or a snazzy new colorful pressure knob to bedaz - [Help! The water pressure's too strong on my TUSHY Fresh!—What should I doo?](https://support.hellotushy.com/en-US/help-the-water-pressures-too-strong-on-my-tushy-fresh%E2%80%94what-should-i-doo-7240512.md): TUSHY bidet attachments work best with water pressure between 45 and 55 PSI. If your home’s water pressure is stronger, we recommend adjusting it to make the spray more comfortable. Here are some quick tips to help you get the perfect squirt:. If non - [Is there a weight limit for the TUSHY Spa 3.0?](https://support.hellotushy.com/en-US/is-there-a-weight-limit-for-the-tushy-spa-30-1224765.md): We’ve never heard of one breaking from weight alone, but if yours ever taps out, reach out to us! We’ll make it right under our warranty because every booty deserves a reliable booty washer! - [How do I Install my TUSHY Spa 3.0?](https://support.hellotushy.com/en-US/how-do-i-install-my-tushy-spa-30-534799.md): Good question! And we're here to walk you through every step of this simple setup. If you're more of a visual learner, you can check out this video where our installation expert Carrie walks you through the whole process:. Want to see a video for eac - [Step-by-Step TUSHY Spa 3.0 Installation Tutorial](https://support.hellotushy.com/en-US/step-by-step-tushy-spa-30-installation-tutorial-542278.md): Follow along as Carrie, our installation expert, guides you through every facet of Spa installation. Step 3: Remove the toilet seatStep 4: Connect to cool water - [Can I download the TUSHY Spa instruction manual anywhere?](https://support.hellotushy.com/en-US/can-i-download-the-tushy-spa-instruction-manual-anywhere-898829.md): But of course, we’re happy to share! Find the manual for your TUSHY Spa model below!. Click here to download the TUSHY Spa (Original) manual! - [How to install TUSHY Spa on a Skirted Toilet](https://support.hellotushy.com/en-US/how-to-install-tushy-spa-on-a-skirted-toilet-963839.md): If you can’t access your toilet tank’s connection, you likely have a skirted toilet. It might look a little tricky, but those types of toilets are generally compatible with TUSHY!. Watch our Installation Guide, Carrie, walk you through a skirted toil - [I purchased a TUSHY Spa, but I have a Flushometer toilet. What should I do?](https://support.hellotushy.com/en-US/i-purchased-a-tushy-spa-but-i-have-a-flushometer-toilet-what-should-i-do-7237116.md): Fear not! If it's a Flushometer—or you simply don't have access to water next to your toilet— that's no biggie! You will just need to use your sink's plumbing instead, since you likely don't have access to your angle valve at the wall. You're going t - [I don't have access to connect my TUSHY Spa to hot water at the sink!](https://support.hellotushy.com/en-US/i-dont-have-access-to-connect-my-tushy-spa-to-hot-water-at-the-sink-79978.md): Sometimes ya get a TUSHY Spa and then you realize you don’t have a sink close enough to hook it up. A true bummer, we know! But guess what? You can totally hook up the TUSHY Spa and use it as a TUSHY Classic! Using the cool water connection alone - [I need a longer polyurethane hose for my TUSHY Spa 3.0!](https://support.hellotushy.com/en-US/i-need-a-longer-polyurethane-hose-for-my-tushy-spa-30-722493.md): If your sink is farther from your toilet and the standard 6-foot hose that comes with every TUSHY Spa isn’t long enough, you can order a 9' Polyurethane Hose with 3/8" Brass Mini Adapter or a. 15' Polyurethane Hose with 3/8" Brass Mini Adapter from o - [How to use the Push to Connect Adapter for TUSHY Spa 3.0](https://support.hellotushy.com/en-US/how-to-use-the-push-to-connect-adapter-for-tushy-spa-30-526383.md): Need some guidance on how to use the hot water adapter on your TUSHY Spa? While it comes attached to your TUSHY Spa, and should be easy to insert you might want some extra guidance to get it right.We're talking about this part:Here's how to insert an - [Where to find the serial number on my TUSHY Spa 3.0?](https://support.hellotushy.com/en-US/where-to-find-the-serial-number-on-my-tushy-spa-30-1828614.md): If you purchased your Spa 3.0 in January 2024 or later, it will have a serial number. You can find this serial number on the underside of the console. - [How do I register my TUSHY Spa 3.0's limited warranty?](https://support.hellotushy.com/en-US/how-do-i-register-my-tushy-spa-30s-limited-warranty-6305197.md): To register your one-year limited warranty for your TUSHY Spa 3.0, simply scan the QR code on your Spa 3.0's box or instruction manual using your phone’s camera. This is our QR Experience, which quickly takes you to a secure online portal to register - [How to use your TUSHY Spa 3.0](https://support.hellotushy.com/en-US/how-to-use-your-tushy-spa-30-7183029.md): Don’t be shy, everybody poops. You've also got a second knob for water temperature, since Spa 3.0 pulls warm water from your sink in addition to the cold line. Use the pressure knob to control your spray strength, and the temperature knob to dial in - [I need help getting warmer water with my TUSHY Spa 3.0](https://support.hellotushy.com/en-US/i-need-help-getting-warmer-water-with-my-tushy-spa-30-527490.md): The TUSHY valve is designed to allow cool water mixing with warm as a safety precaution. Nobody likes a burnt booty hole! If you’d like your water to be warmer you can either partially close your cool water valve next to the toilet to reduce the flow - [How do I clean and maintain my TUSHY Spa 3.0?](https://support.hellotushy.com/en-US/how-do-i-clean-and-maintain-my-tushy-spa-30-7236443.md): Your nozzle stays tucked away in its own poo-free cocoon until you use it, and it rinses itself with running water every time, completely hands-free. But a bidet can't clean itself. Just like your toilet, your TUSHY should get a regular wipe-down usi - [Help! I can't get a tight seal on my TUSHY Spa 3.0](https://support.hellotushy.com/en-US/help-i-cant-get-a-tight-seal-on-my-tushy-spa-30-79981.md): We’re so sorry the best poop of your life has been momentarily delayed! Step 1: Watch our installation guide, Carrie, demonstrate how to check for leaks. If you've got a TUSHY Classic: If you've got a TUSHY Spa: If you’re seeing a leak at a - [Help! My seat wiggles after installing the TUSHY Spa 3.0](https://support.hellotushy.com/en-US/help-my-seat-wiggles-after-installing-the-tushy-spa-30-7215478.md): If your seat is wiggling a bit after installing the Spa 3.0 bidet attachment, try double-checking that you’ve used the non-slip rubber pads included with your TUSHY—they’re designed to keep everything securely in place. The image below shows the unde - [My toilet seat no longer sits flush after installing my TUSHY Spa 3.0](https://support.hellotushy.com/en-US/my-toilet-seat-no-longer-sits-flush-after-installing-my-tushy-spa-30-7215618.md): Sorry to hear about this, nobody likes a wonky seat for pooping. The good news is this is usually a pretty solvable issue! Generally, the seat flaring up is due to a seat's concave shape getting caught on the TUSHY. Please first make sure that the - [TUSHY Spa 3.0: water flowing straight down!](https://support.hellotushy.com/en-US/tushy-spa-30-water-flowing-straight-down-7214844.md): Totally not an oh-shit moment. What you're describing is exactly how TUSHY should work when in SmartWash mode. When you turn the pressure knob a few degrees, you activate TUSHY’s self-cleaning feature (SmartWash). This runs water over the outside of - [Help! The water pressure's too strong on my TUSHY Spa 3.0!—What should I doo?](https://support.hellotushy.com/en-US/help-the-water-pressures-too-strong-on-my-tushy-spa-30%E2%80%94what-should-i-doo-7217083.md): TUSHY bidet attachments work best with water pressure between 45 and 55 PSI. If your home’s water pressure is stronger, we recommend adjusting it to make the spray more comfortable. Here are some quick tips to help you get the perfect squirt:. If non - [My TUSHY Spa's nozzle adjuster isn't working like I think it should. Help!](https://support.hellotushy.com/en-US/my-tushy-spas-nozzle-adjuster-isnt-working-like-i-think-it-should-help-7214857.md): Ass-istance is here! The nozzle adjuster switch should easily aim the water stream forward and backward. If you’re not getting good movement, make sure there’s enough room between the nozzle and the rim of the toilet bowl. You should observe a - [Why is my TUSHY Spa's knobs hard to turn?](https://support.hellotushy.com/en-US/why-is-my-tushy-spas-knobs-hard-to-turn-7215452.md): A stubborn knob? Not exactly the kind of resistance we’re into. Let’s get things flowing smoothly again:. First, let’s figure out what’s going on:. If it’s a grip thing, our Easy Turn Knob is here to save your wrist. It’s designed for a smoother, mor - [My TUSHY Spa's sprayer has gotten gross over time—can I replace the nozzle?](https://support.hellotushy.com/en-US/my-tushy-spas-sprayer-has-gotten-gross-over-time%E2%80%94can-i-replace-the-nozzle-7215996.md): Good on ya for having been early to the party on bidet life and having years of usage with your TUSHY Spa! While the nozzle is self cleaning, over time it can get funky looking particularly if you have hard water. Nozzles are not replaceable, however - [How do I swap the knobs on my TUSHY Spa?](https://support.hellotushy.com/en-US/how-do-i-swap-the-knobs-on-my-tushy-spa-7215380.md): Did you know you can replace the TUSHY Spa's knobs with different colors or styles? Find different knob styles on our Spare Parts page.Whether you're opting for the Easy Turn Knob, the Childproof Knob, or a snazzy new colorful pressure knob to bedazz - [I need some help uninstalling my TUSHY Spa 3.0!](https://support.hellotushy.com/en-US/i-need-some-help-uninstalling-my-tushy-spa-30-1207908.md): Uninstalling your TUSHY Spa 3.0 is 10x easier than installing it—seriously, you’ll be done before you can say "pristine booty!". Grab a towel and a flathead screwdriver, and let’s do this!. Shut off the water – Turn off both your toilet’s angle/water - [What do I need to know before I buy a TUSHY Handheld Bidet Sprayer?](https://support.hellotushy.com/en-US/what-do-i-need-to-know-before-i-buy-a-tushy-handheld-bidet-sprayer-6318063.md): Meet the TUSHY Handheld Bidet Sprayer — the go-anywhere, clean-everything, easy-install upgrade your bathroom didn't know it needed. Before you buy, here's what to check so day one goes smoothly. 1. Your water connection. Do you have a flexible hose - [Can I download the TUSHY Handheld Bidet Sprayer's instruction manual anywhere?](https://support.hellotushy.com/en-US/can-i-download-the-tushy-handheld-bidet-sprayers-instruction-manual-anywhere-6318315.md): Find the digital manual for your TUSHY Handheld Bidet Sprayer below:. If you still need any support, please reach out to a helpful Poo-Ru—we've got your back(side)! - [How do I register my TUSHY Handheld Bidet Spayer's limited warranty?](https://support.hellotushy.com/en-US/how-do-i-register-my-tushy-handheld-bidet-spayers-limited-warranty-6318316.md): To register your one-year limited warranty for your TUSHY Handheld Bidet, simply scan the QR code on your Handheld Bidet's box or instruction manual using your phone’s camera. This opens up the Handheld's web app experience, which quickly takes you t - [Step-by-step TUSHY Handheld Bidet Sprayer Video Installation Tutorial](https://support.hellotushy.com/en-US/step-by-step-tushy-handheld-bidet-sprayer-video-installation-tutorial-6518137.md): Step 1: Turn off your water supply valve. Step 2: Empty the toilet tank. Step 3: Connect to the water line. Step 4: Connect the Handheld Bidet Sprayer. Step 5: Assemble and mount the Holder - [How do I install my TUSHY Handheld Bidet Sprayer?](https://support.hellotushy.com/en-US/how-do-i-install-my-tushy-handheld-bidet-sprayer-6517900.md): Great question! And we have great news: it's super easy!. If you're more of a visual learner, you can check out this video on how to install the TUSHY Handheld Bidet Sprayer:. Watch step-by-step Handheld Bidet Sprayer Video Installation Tutorial here - [How to install the TUSHY Handheld Bidet Sprayer on a toilet with a rigid pipe](https://support.hellotushy.com/en-US/how-to-install-the-tushy-handheld-bidet-sprayer-on-a-toilet-with-a-rigid-pipe-6542346.md): If your toilet has a rigid metal or plastic pipe instead of a flexible hose, you'll need to swap that out before installing your TUSHY Handheld Bidet Sprayer. Here's what you'll need: a Stainless Steel Braided Hose for Toilet Connection, available on - [How do I mount the TUSHY Handheld Bidet holder?](https://support.hellotushy.com/en-US/how-do-i-mount-the-tushy-handheld-bidet-holder-6520832.md): Your TUSHY Handheld Bidet Sprayer comes with a holder that mounts two ways: on the toilet tank (no tools needed) or on the wall (a few screws). Pick your method below. Option 1: Tank mountingNo drill required. This is the easiest option and works on - [Should I mount my TUSHY Handheld on the tank or the wall?](https://support.hellotushy.com/en-US/should-i-mount-my-tushy-handheld-on-the-tank-or-the-wall-6543782.md): Both options work great — it really comes down to your bathroom setup and personal preference. Here's how to choose:. Tank mounting. The easier of the two. No drilling required. The holder attaches to the edge of your toilet tank via a suction cup an - [The hose on my TUSHY Handheld Bidet Sprayer isn't long enough. What do I do?](https://support.hellotushy.com/en-US/the-hose-on-my-tushy-handheld-bidet-sprayer-isnt-long-enough-what-do-i-do-6520895.md): The Bidet Hose is 3.9 feet (1.2m), which works for most standard bathroom setups. If you're running short, try these steps before ordering a replacement. First: Untwist the hose. Hoses often coil during installation. Take the Sprayer out of its holde - [How do I check for leaks after installing my TUSHY Handheld Bidet Sprayer?](https://support.hellotushy.com/en-US/how-do-i-check-for-leaks-after-installing-my-tushy-handheld-bidet-sprayer-6520833.md): A quick leak check right after installation saves a lot of towels later. Here's how to do it properly. Before turning the water on. First pressurization check. If you find a leak. Final slow-leak check. Wrapping up. Once the hour check comes back dry - [How do I use the TUSHY Handheld Bidet Sprayer?](https://support.hellotushy.com/en-US/how-do-i-use-the-tushy-handheld-bidet-sprayer-6520829.md): You've installed it. You've leak-tested it. Now for the main event.Before every use: open the Shutoff Adapter. The Shutoff Adapter lives between your water supply valve and the Bidet Hose. Twist it counterclockwise so the handle points up (OPEN). Thi - [Why do I need to close the Shutoff Adapter after every use?](https://support.hellotushy.com/en-US/why-do-i-need-to-close-the-shutoff-adapter-after-every-use-6544060.md): Great question — and we're glad you asked before finding out the hard way. Closing the Shutoff Adapter between uses is standard practice for all handheld bidet sprayers. On the slim chance a leak develops between the sprayer and the Shutoff Adapter, - [How do I clean and maintain my TUSHY Handheld Bidet Sprayer?](https://support.hellotushy.com/en-US/how-do-i-clean-and-maintain-my-tushy-handheld-bidet-sprayer-6520897.md): A little upkeep keeps your Handheld Bidet spraying strong for years. Here's the short version: be gentle, avoid bleach, and do an annual inspection. Routine Cleaning. Wipe down the sprayer body and hose with a damp cloth and a mild, neutral pH cleane - [Why is my TUSHY Handheld Bidet Sprayer leaking?](https://support.hellotushy.com/en-US/why-is-my-tushy-handheld-bidet-sprayer-leaking-6520890.md): Leaks are the most common installation hiccup, and they're almost always fixable in a few minutes. Work through the causes below in order. 1. Check the rubber gaskets. Each connection point relies on a small black rubber gasket to create a watertight - [Why is the spray pressure on my TUSHY Handheld Bidet too strong or too weak?](https://support.hellotushy.com/en-US/why-is-the-spray-pressure-on-my-tushy-handheld-bidet-too-strong-or-too-weak-6520891.md): Water pressure varies a lot between homes. Here's how to dial yours in. Pressure is too strong. If full pressure is uncomfortably forceful, you have two ways to reduce it. 💦 Note: TUSHY is designed to clean away bad bacteria, not pressure-wash every - [How do I uninstall the TUSHY Handheld Bidet Sprayer?](https://support.hellotushy.com/en-US/how-do-i-uninstall-the-tushy-handheld-bidet-sprayer-6520901.md): Moving, renovating, or just taking a break from the bidet life? Here's how to remove your Handheld Bidet Sprayer safely and leave your toilet exactly as it was. What you'll need:. Step 1: Turn off the water. Turn the water supply valve clockwise to s - [What does the TUSHY Handheld Bidet Sprayer warranty cover?](https://support.hellotushy.com/en-US/what-does-the-tushy-handheld-bidet-sprayer-warranty-cover-6520903.md): Your TUSHY Handheld Bidet Sprayer is backed by a one-year limited warranty from the date of purchase. What's Covered?. If your sprayer has a defect in materials or workmanship during normal use within the first year, we've got your butt covered. Need - [Where do I find replacement parts for my TUSHY Handheld Bidet Sprayer?](https://support.hellotushy.com/en-US/where-do-i-find-replacement-parts-for-my-tushy-handheld-bidet-sprayer-6543988.md): Need a new hose, gasket, or another component? Head to our Spare Parts page to see what's available. If the part you need isn't listed, reach out to our Poo-Rus, and we'll check availability — we've got your back(side)! - [What do I need to know before I buy a TUSHY Ace?](https://support.hellotushy.com/en-US/what-do-i-need-to-know-before-i-buy-a-tushy-ace-79982.md): Before you buy, unbox and kneel before your throne, double check: 1. Your toilet bowl shape. Check if you've got a round or elongated toilet bowl, as we sell round and elongated TUSHY Ace configurations. If you're not sure how to check, we made - [Will the TUSHY Ace fit my toilet?](https://support.hellotushy.com/en-US/will-the-tushy-ace-fit-my-toilet-79983.md): Knowing thy toilet style will help you master your TUSHY Ace install. Which of these gorgeous thrones is destined for your Ace? THE STANDARD The Standard toilet is the most common toilet you’ll find in the majority of residential homes. It - [Where can I find the technical specifications for Ace?](https://support.hellotushy.com/en-US/where-can-i-find-the-technical-specifications-for-ace-408881.md): You can find all of the finite details about the luxurious TUSHY Ace electric bidet seat here:. Ace Tech Spec SheetIf you're working with a contractor or tradesperson, this might be helpful! - [What are the electrical requirements for the TUSHY Ace?](https://support.hellotushy.com/en-US/what-are-the-electrical-requirements-for-the-tushy-ace-1224801.md): In order to properly get your TUSHY Ace twerking, you will have to have the following electrical requirements:. A grounded 3-prong GFCI outlet. 120V / 7.2 Amps. The power cord's length is 47.25". Need an extension cord? Check it out here!. It even co - [Is there a weight limit for the TUSHY Ace?](https://support.hellotushy.com/en-US/is-there-a-weight-limit-for-the-tushy-ace-1224768.md): The TUSHY Ace seat can handle up to 330 lbs.—not the lid! Sit wisely! - [Is there a minimum weight requirement? My child isn’t able to use the Ace](https://support.hellotushy.com/en-US/is-there-a-minimum-weight-requirement-my-child-isn%E2%80%99t-able-to-use-the-ace-5960098.md): Our TUSHY Ace uses a seat sensor that needs to be activated for the bidet to work. Sometimes kiddos sit with their legs closer together (totally comfy for them!), but that position might not fully engage the sensor. Have them sit a bit farther back o - [How do I install my TUSHY Ace?](https://support.hellotushy.com/en-US/how-do-i-install-my-tushy-ace-1022438.md): What toilet type do you have—Standard or Skirted? Here Carrie walks you through the full install, and with special guidance for skirted toilets as well. TUSHY Ace Install on Standard 2-Piece ToiletTUSHY Ace Installation on a Skirted Toilet - [Where can I find the TUSHY Ace instruction manual?](https://support.hellotushy.com/en-US/where-can-i-find-the-tushy-ace-instruction-manual-79985.md): Right here, your grace. Whether you lost your original manual, are looking to mentally prepare while your Ace ships OR are just really into bidet engineering, we’ve got you! Here's a video walkthrough on installing your TUSHY Ace, while we're - [Can I install TUSHY Ace on a skirted toilet?](https://support.hellotushy.com/en-US/can-i-install-tushy-ace-on-a-skirted-toilet-524233.md): You bet your booty! If you can’t access your toilet tank’s connection, you likely have a skirted toilet. It might look a little tricky, but those types of toilets are generally compatible with TUSHY!Skirted toilets are a more modern, clean design tha - [I purchased a TUSHY Ace, but I have a Flushometer toilet. What should I do?](https://support.hellotushy.com/en-US/i-purchased-a-tushy-ace-but-i-have-a-flushometer-toilet-what-should-i-do-946254.md): Fear not! If it's a Flushometer—or you simply don't have access to water next to your toilet— that's no biggie! You will just need to use your sink's plumbing instead, since you likely don't have access to your angle valve at the wall. You can follow - [I don't have a grounded outlet near my toilet!](https://support.hellotushy.com/en-US/i-dont-have-a-grounded-outlet-near-my-toilet-79988.md): We're happy to help you with any outlet-related issues you might have in installing your TUSHY Ace! Do you have a grounded 3-prong electrical outlet, but it's just not within three feet of the toilet? In that case, you'll need an extension cord - [My TUSHY Ace can’t reach its outlet.](https://support.hellotushy.com/en-US/my-tushy-ace-can%E2%80%99t-reach-its-outlet-79987.md): Only a momentary bum-mer! If your grounded outlet is more than three feet away from your TUSHY Ace, you simply need to pick up a 3-prong extension cord. Any 3-prong extension cord will work, but might we suggest: * 3 foot extension cord * 6 foot - [I can't make a tight connection on my TUSHY Ace!](https://support.hellotushy.com/en-US/i-cant-make-a-tight-connection-on-my-tushy-ace-79989.md): We’re so sorry the best poop of your life has been momentarily delayed! If you’re seeing a leak at a connection point involving a hose or an adapter, it’s 99.9% likely to be a crooked connection vs a defect. Make sure you have the adapter and/or - [Where to find the serial number on my TUSHY Ace?](https://support.hellotushy.com/en-US/where-to-find-the-serial-number-on-my-tushy-ace-1787156.md): If you’re sitting on your Ace, just look to the left side of the seat near the drain plug—you’ll spot the serial number there. - [How do I register my TUSHY Ace's limited warranty?](https://support.hellotushy.com/en-US/how-do-i-register-my-tushy-aces-limited-warranty-6305475.md): To register your one-year limited warranty for your TUSHY Ace, simply scan the QR code on your Ace's box or instruction manual using your phone’s camera. This is our QR Experience, which quickly takes you to a secure online portal to register your pr - [How do I use the TUSHY Ace remote?](https://support.hellotushy.com/en-US/how-do-i-use-the-tushy-ace-remote-79986.md): If you can rock an Apple TV remote, you will master the TUSHY Ace controller in seconds as they look and feel quite similar. Here's a visual rundown on remote features: To operate your TUSHY Ace with the remote, tap the setting button you want to - [How do I clean and maintain my TUSHY Ace?](https://support.hellotushy.com/en-US/how-do-i-clean-and-maintain-my-tushy-ace-4729304.md): The TUSHY Ace features a retractable nozzle that stays neatly tucked away in its “poo-free cocoon” until use. The nozzle wash function automatically rinses the nozzle with running water — completely hands-free!. While a bidet seat helps keep you clea - [Can I have two TUSHY Aces? Will the remotes interfere with each other?](https://support.hellotushy.com/en-US/can-i-have-two-tushy-aces-will-the-remotes-interfere-with-each-other-80013.md): If you've got more than one TUSHY Ace, you'll want to make sure each Ace and Ace remote are on their own channel. This makes sure the different remotes don't interfere with each other. All you've got to do is set up the Ace on its own channel, and - [How does the TUSHY Ace heat the water?](https://support.hellotushy.com/en-US/how-does-the-tushy-ace-heat-the-water-5100245.md): The Ace has a water tank built into the base. While the bidet is idle, the tank fills, and a set of heated coils keeps the water warm. During use, the water from the tank is used up first. For most people, there's more than enough warm water for a fu - [My remote crapped out!](https://support.hellotushy.com/en-US/my-remote-crapped-out-80012.md): The red lights illuminating on the remote (or going berserk!) simply mean that your AAA batteries need replacing. To prevent your remote from pooping out too soon, we recommend using a reliable battery brand such as Energizer or Duracell. An even - [My Ace remote isn’t working!](https://support.hellotushy.com/en-US/my-ace-remote-isn%E2%80%99t-working-5903398.md): If the Ace remote works intermittently, the problem is usually related to power, signal interference, or how the system is being activated rather than a total failure. The best practice for your remote is to aim it towards the left side of the Ace se - [How to remove/unstick the remote mount from the wall](https://support.hellotushy.com/en-US/how-to-removeunstick-the-remote-mount-from-the-wall-1158474.md): So, you're moving and want to take your Ace with you, duh! But let's be sure you don't damage the wall you applied the remote mount to. To safely remove the remote-control mount without damaging your painted wall, gently heat the adhesive with a hair - [I need some help uninstalling my TUSHY Ace!](https://support.hellotushy.com/en-US/i-need-some-help-uninstalling-my-tushy-ace-1207877.md): Uninstalling your TUSHY Ace is 10x easier than installing it—seriously, you’ll be done before you can say "pristine booty!". Grab a towel and a flathead screwdriver, and let’s do this!. Disconnect the plug from the power. Shut off the water – Turn of - [What do I need to know before I buy a Cloud by TUSHY?](https://support.hellotushy.com/en-US/what-do-i-need-to-know-before-i-buy-a-cloud-by-tushy-1172929.md): Before you buy, unbox, and kneel before your throne, double check:. 2. Your toilet style.Is it the Standard, the Skirted, the French Curve or the Flushometer? This will inform whether you need a special parts kit, or if there might be any fit issues. - [Will the Cloud by TUSHY fit my toilet?](https://support.hellotushy.com/en-US/will-the-cloud-by-tushy-fit-my-toilet-1172933.md): Knowing thy toilet style will help you master your Cloud by TUSHY install. Which of these gorgeous thrones is destined for your Cloud?. The Standard toilet is the most common toilet you’ll find in the majority of residential homes. It typically has t - [How can I determine if my toilet has an elongated bowl?](https://support.hellotushy.com/en-US/how-can-i-determine-if-my-toilet-has-an-elongated-bowl-1172939.md): The Cloud by TUSHY comes in a single configuration to elevate your bathroom experience: Elongated. Elongated toilet bowls are longer and more oval-shaped. Typically, you find them on newer toilets. If the distance from your toilet seat screw holes to - [What are the electrical requirements for the Cloud by TUSHY?](https://support.hellotushy.com/en-US/what-are-the-electrical-requirements-for-the-cloud-by-tushy-1224835.md): In order to properly get your Cloud by TUSHY twerking, you will have to have the following electrical requirements:. A grounded 3-prong GFCI outlet. AC 120V / 7.2 Amps. The power cord's length is 48". Need an extension cord? Check it out here!. It ev - [Is there a weight limit for the Cloud by TUSHY?](https://support.hellotushy.com/en-US/is-there-a-weight-limit-for-the-cloud-by-tushy-1224773.md): While we don’t recommend using the lid as your throne, the Cloud by TUSHY seat and lid can handle up to 300 lbs. So, feel free to sit—just not for a Netflix marathon! - [Is there a minimum weight requirement? My child isn’t able to use the Cloud](https://support.hellotushy.com/en-US/is-there-a-minimum-weight-requirement-my-child-isn%E2%80%99t-able-to-use-the-cloud-5961200.md): Our Cloud by TUSHY uses a seat sensor that needs to be activated for the bidet to work. Sometimes kiddos sit with their legs closer together (totally comfy for them!), but that position might not fully engage the sensor. Have them sit a bit farther b - [Where can I find the technical specifications for Cloud?](https://support.hellotushy.com/en-US/where-can-i-find-the-technical-specifications-for-cloud-1184597.md): You can find all of the finite details about the luxurious TUSHY Cloud electric bidet seat here:. Cloud Tech Spec SheetIf you're working with a contractor or tradesperson this might be helpful! - [Can I download the Cloud instruction manual anywhere?](https://support.hellotushy.com/en-US/can-i-download-the-cloud-instruction-manual-anywhere-1162905.md): Find the digital manual for your TUSHY Cloud below:. If you still need any support, please reach out to a helpful Poo-Ru—we've got your back(side)! - [How do I Install my Cloud by TUSHY?](https://support.hellotushy.com/en-US/how-do-i-install-my-cloud-by-tushy-1223168.md): Great question! And we have great news: it's super easy!. If you're more of a visual learner, you can check out this video:. Or if you’d rather have written instructions, here’s the manual!. If you run into any bumps along the way, reach out to us. D - [Step-by-step Cloud Video Installation Tutorial](https://support.hellotushy.com/en-US/step-by-step-cloud-video-installation-tutorial-1223600.md): Step 1: Meet your Cloud by TUSHY. This video will walk you through the following:. What’s Inside the Box:. Cloud Unit. Spare Parts. Quick Start Guide. What You’ll Need for Installation. Important Reminders Before You Begin. Different Toilet Types. St - [Can I install Cloud by TUSHY on a skirted toilet?](https://support.hellotushy.com/en-US/can-i-install-cloud-by-tushy-on-a-skirted-toilet-1173957.md): You bet your booty! If you can’t access your toilet tank’s connection, you likely have a skirted toilet. It might look a little tricky, but those types of toilets are generally compatible with TUSHY!Skirted toilets are a more modern, clean design tha - [I purchased a Cloud by TUSHY, but I have a Flushometer toilet. What should I do?](https://support.hellotushy.com/en-US/i-purchased-a-cloud-by-tushy-but-i-have-a-flushometer-toilet-what-should-i-do-1174432.md): Fear not! If it's a Flushometer—or you simply don't have access to water next to your toilet— that's no biggie! You will just need to use your sink's plumbing instead, since you likely don't have access to your angle valve at the wall. You can follow - [I don't have a grounded outlet near my toilet!](https://support.hellotushy.com/en-US/i-dont-have-a-grounded-outlet-near-my-toilet-1172955.md): We're happy to help you with any outlet-related issues you might have in installing your Cloud by TUSHY!. Do you have a grounded 3-prong electrical outlet, but it's just not within three feet of the toilet? In that case, you'll need an extension cord - [My Cloud can't reach its outlet.](https://support.hellotushy.com/en-US/my-cloud-cant-reach-its-outlet-1173633.md): Only a momentary bum-mer! If your grounded outlet is more than three feet away from your Cloud by TUSHY, you simply need to pick up a 3-prong extension cord. Any 3-prong extension cord will work, but might we suggest:. If you have any questions or ne - [Where to find the serial number on my Cloud by TUSHY?](https://support.hellotushy.com/en-US/where-to-find-the-serial-number-on-my-cloud-by-tushy-1828633.md): The serial number for your Cloud by TUSHY can be found on the back of the unit. - [How do I register my Cloud by TUSHY's limited warranty?](https://support.hellotushy.com/en-US/how-do-i-register-my-cloud-by-tushys-limited-warranty-5522027.md): Cloud by TUSHY Experience - [How does the Cloud by TUSHY heat the water and seat?](https://support.hellotushy.com/en-US/how-does-the-cloud-by-tushy-heat-the-water-and-seat-5100250.md): The Cloud heats water on demand as it flows through a small ceramic heating element, about the size of your pinky finger. Since so little water passes through at once, the element heats up fast enough to keep pace with the flow, so you get warm water - [Why does my TUSHY spray when I sit down?](https://support.hellotushy.com/en-US/why-does-my-tushy-spray-when-i-sit-down-2290670.md): The Cloud by TUSHY keeps itself clean with no extra cleaning effort from you. The nozzle automatically rinses whenever you sit down, helping prevent buildup and keeping things hygienic with every use.This is automatic and cannot be turned off via rem - [Why does the Cloud make noise on the highest pressure?](https://support.hellotushy.com/en-US/why-does-the-cloud-make-noise-on-the-highest-pressure-4317063.md): No worries—this is totally normal for the Cloud by TUSHY. The two highest settings activate the built-in air pump, which boosts water pressure. It may produce a pulsing sensation and create noise or sound during use. Think extra oomph for when you wa - [How do I turn off the night light?](https://support.hellotushy.com/en-US/how-do-i-turn-off-the-night-light-4730998.md): To turn off the night light, press and hold the button with the half-moon icon on the side panel for 5 seconds. The unit will beep twice to confirm the light is off. To turn the night light back on, press and hold the same button again; the unit will - [How do I stop the dryer?](https://support.hellotushy.com/en-US/how-do-i-stop-the-dryer-4731027.md): If you want to interrupt the automatic dry cycle after every wash, it's just a button press away.To stop the dryer, just tap the “Stop” button on the side panel — easy peasy! - [How do I clean and maintain my Cloud by TUSHY?](https://support.hellotushy.com/en-US/how-do-i-clean-and-maintain-my-cloud-by-tushy-4730121.md): The Cloud by TUSHY features a retractable nozzle that stays neatly tucked away in its “poo-free cocoon” until use. The nozzle wash function automatically rinses the nozzle with running water — completely hands-free!. While a bidet seat helps keep you - [How often should the water filter be replaced and cleaned?](https://support.hellotushy.com/en-US/how-often-should-the-water-filter-be-replaced-and-cleaned-4731207.md): Before performing any maintenance or cleaning, always unplug the power cord and shut off the water supply. Regular maintenance helps ensure your bidet operates at peak efficiency. The internal filter is located at the inlet valve where the flexible h - [I need some help uninstalling my Cloud by TUSHY!](https://support.hellotushy.com/en-US/i-need-some-help-uninstalling-my-cloud-by-tushy-1207881.md): Uninstalling your Cloud by TUSHY is 10x easier than installing it—seriously, you’ll be done before you can say "pristine booty!". Grab a towel and a flathead screwdriver, and let’s do this!. Disconnect the plug from the power. Shut off the water – Tu - [What do I need to know before I buy a Cloud+ by TUSHY?](https://support.hellotushy.com/en-US/what-do-i-need-to-know-before-i-buy-a-cloud+-by-tushy-1172915.md): Before you buy, unbox, and kneel before your throne, double-check:. 2. Your toilet style.Is it the Standard, the Skirted, the French Curve or the Flushometer? This will inform whether you need a special parts kit, or if there might be any fit issues. - [Will the Cloud+ by TUSHY fit my toilet?](https://support.hellotushy.com/en-US/will-the-cloud+-by-tushy-fit-my-toilet-1172935.md): Knowing thy toilet style will help you master your Cloud+ by TUSHY install. Which of these gorgeous thrones is destined for your Cloud+?. The Standard toilet is the most common toilet you’ll find in the majority of residential homes. It typically has - [How can I determine if my toilet has an elongated bowl?](https://support.hellotushy.com/en-US/how-can-i-determine-if-my-toilet-has-an-elongated-bowl-1172938.md): The TUSHY Cloud+ comes in a single configuration to elevate your bathroom experience: Elongated. Elongated toilet bowls are longer and more oval-shaped. Typically you find them on newer toilets. If the distance from your toilet seat screw holes to th - [What are the electrical requirements for the Cloud+ by TUSHY?](https://support.hellotushy.com/en-US/what-are-the-electrical-requirements-for-the-cloud+-by-tushy-1224850.md): In order to properly get your Cloud+ by TUSHY twerking, you will have to have the following electrical requirements:. A grounded 3-prong GFCI outlet. AC 120V / 7.2 Amps. The power cord's length is 48". Need an extension cord? Check it out here!. It e - [Is there a weight limit for the Cloud+ by TUSHY?](https://support.hellotushy.com/en-US/is-there-a-weight-limit-for-the-cloud+-by-tushy-1224772.md): While we don’t recommend using the lid as your throne, the Cloud+ by TUSHY seat and lid can handle up to 300 lbs. So, feel free to sit—just not for a Netflix marathon! - [Is there a minimum weight requirement? My child isn’t able to use the Cloud+](https://support.hellotushy.com/en-US/is-there-a-minimum-weight-requirement-my-child-isn%E2%80%99t-able-to-use-the-cloud+-5961201.md): Our Cloud+ by TUSHY uses a seat sensor that needs to be activated for the bidet to work. Sometimes kiddos sit with their legs closer together (totally comfy for them!), but that position might not fully engage the sensor. Have them sit a bit farther - [Where can I find the technical specifications for Cloud+?](https://support.hellotushy.com/en-US/where-can-i-find-the-technical-specifications-for-cloud+-1184593.md): You can find all of the finite details about the luxurious Cloud+ by TUSHY electric bidet seat here:. Cloud+ Tech Spec SheetIf you're working with a contractor or tradesperson, this might be helpful! - [Can I download the Cloud+ instruction manual anywhere?](https://support.hellotushy.com/en-US/can-i-download-the-cloud+-instruction-manual-anywhere-1162998.md): Find the digital manual for your TUSHY Cloud+ below:. If you still need any support, please reach out to a helpful Poo-Ru—we've got your back(side)! - [How do I Install my Cloud+ by TUSHY?](https://support.hellotushy.com/en-US/how-do-i-install-my-cloud+-by-tushy-1223156.md): Great question! And we have great news: it's super easy!. If you're more of a visual learner, you can check out this video:. Or if you’d rather have written instructions, here’s the manual!. If you run into any bumps along the way, reach out to us. D - [Step-by-step Cloud+ Video Installation Tutorial](https://support.hellotushy.com/en-US/step-by-step-cloud+-video-installation-tutorial-1224103.md): Step 1: Meet your Cloud+ by TUSHY. This video will walk you through the following:. What’s Inside the Box:. Cloud+ Unit. Remote Control. Spare Parts. Quick Start Guide. 2. What You’ll Need for Installation. 3. Important Reminders Before You Begin. 4. - [Can I install Cloud+ by TUSHY on a skirted toilet?](https://support.hellotushy.com/en-US/can-i-install-cloud+-by-tushy-on-a-skirted-toilet-1173960.md): You bet your booty! If you can’t access your toilet tank’s connection, you likely have a skirted toilet. It might look a little tricky, but those types of toilets are generally compatible with TUSHY!Skirted toilets are a more modern, clean design tha - [I purchased a Cloud+ by TUSHY, but I have a Flushometer toilet. What should I do?](https://support.hellotushy.com/en-US/i-purchased-a-cloud+-by-tushy-but-i-have-a-flushometer-toilet-what-should-i-do-1174431.md): Fear not! If it's a Flushometer—or you simply don't have access to water next to your toilet— that's no biggie! You will just need to use your sink's plumbing instead, since you likely don't have access to your angle valve at the wall. You can follow - [I don't have a grounded outlet near my toilet!](https://support.hellotushy.com/en-US/i-dont-have-a-grounded-outlet-near-my-toilet-1172940.md): We're happy to help you with any outlet-related issues you might have in installing your Cloud+ by TUSHY!. Do you have a grounded 3-prong electrical outlet, but it's just not within three feet of the toilet? In that case, you'll need an extension cor - [My Cloud+ can't reach its outlet.](https://support.hellotushy.com/en-US/my-cloud+-cant-reach-its-outlet-1173630.md): Only a momentary bum-mer! If your grounded outlet is more than three feet away from your Cloud+ by TUSHY, you simply need to pick up a 3-prong extension cord. Any 3-prong extension cord will work, but might we suggest:. If you have any questions or n - [Where to find the serial number on my Cloud+ by TUSHY?](https://support.hellotushy.com/en-US/where-to-find-the-serial-number-on-my-cloud+-by-tushy-1828624.md): The serial number for your Cloud+ by TUSHY can be found on the back of the unit. - [How do I register my Cloud+ by TUSHY's limited warranty?](https://support.hellotushy.com/en-US/how-do-i-register-my-cloud+-by-tushys-limited-warranty-5522026.md): Cloud+ by TUSHY Experience. Also, here’s the Quick Start Guide for the Cloud+ by TUSHY Remote - [How does the Cloud+ by TUSHY heat the water and seat?](https://support.hellotushy.com/en-US/how-does-the-cloud+-by-tushy-heat-the-water-and-seat-5100252.md): The Cloud+ heats water on demand as it flows through a small ceramic heating element, about the size of your pinky finger. Since so little water passes through at once, the element heats up fast enough to keep pace with the flow, so you get warm wate - [Why does my TUSHY spray when I sit down?](https://support.hellotushy.com/en-US/why-does-my-tushy-spray-when-i-sit-down-2290671.md): The Cloud+ by TUSHY keeps itself clean with no extra cleaning effort from you. The nozzle automatically rinses whenever you sit down, helping prevent buildup and keeping things hygienic with every use.This is automatic, and cannot be turned off via r - [Why does the Cloud+ make noise on the highest pressure?](https://support.hellotushy.com/en-US/why-does-the-cloud+-make-noise-on-the-highest-pressure-4317123.md): No worries—this is totally normal for the Cloud+ by TUSHY. The two highest settings activate the built-in air pump, which boosts water pressure. It may produce a pulsing sensation and create noise or sound during use. Think extra oomph for when you w - [How do I turn off the night light?](https://support.hellotushy.com/en-US/how-do-i-turn-off-the-night-light-4730969.md): To turn off the night light, press and hold the button with the half-moon icon on the remote for 5 seconds. The unit will beep twice to confirm the light is off. To turn the night light back on, press and hold the same button again; the unit will bee - [How do I stop the dryer?](https://support.hellotushy.com/en-US/how-do-i-stop-the-dryer-4731030.md): If you want to interrupt the automatic dry cycle after every wash, it's just a button press away.To stop the dryer, just tap the “Stop” button on the remote — easy peasy! - [How do I clean and maintain my Cloud+ by TUSHY?](https://support.hellotushy.com/en-US/how-do-i-clean-and-maintain-my-cloud+-by-tushy-4730197.md): The Cloud+ by TUSHY features a retractable nozzle that stays neatly tucked away in its “poo-free cocoon” until use. The nozzle wash function automatically rinses the nozzle with running water — completely hands-free!. While a bidet seat helps keep yo - [How often should the water filter be replaced and cleaned?](https://support.hellotushy.com/en-US/how-often-should-the-water-filter-be-replaced-and-cleaned-4731233.md): Before performing any maintenance or cleaning, always unplug the power cord and shut off the water supply. Regular maintenance helps ensure your bidet operates at peak efficiency. The internal filter is located at the inlet valve where the flexible h - [I need some help uninstalling my Cloud+ by TUSHY!](https://support.hellotushy.com/en-US/i-need-some-help-uninstalling-my-cloud+-by-tushy-1207880.md): Uninstalling your Cloud+ by TUSHY is 10x easier than installing it—seriously, you’ll be done before you can say "pristine booty!". Grab a towel and a flathead screwdriver, and let’s do this!. Disconnect the plug from the power. Shut off the water – T - [What do I need to know before I buy an Aura by TUSHY?](https://support.hellotushy.com/en-US/what-do-i-need-to-know-before-i-buy-an-aura-by-tushy-1098824.md): Before you buy, unbox, and kneel before your throne, double-check: - [Will the Aura by TUSHY fit my toilet?](https://support.hellotushy.com/en-US/will-the-aura-by-tushy-fit-my-toilet-1101191.md): Knowing thy toilet style will help you master your Aura by TUSHY install. Which of these gorgeous thrones is destined for your Aura?. The Standard toilet is the most common toilet you’ll find in the majority of residential homes. It typically has two - [How can I determine if my toilet has an elongated bowl?](https://support.hellotushy.com/en-US/how-can-i-determine-if-my-toilet-has-an-elongated-bowl-1100484.md): The Aura by TUSHY comes in a single configuration to elevate your bathroom experience: Elongated. Elongated toilet bowls are longer and more oval-shaped. Typically you find them on newer toilets. If the distance from your toilet seat screw holes to t - [What are the electrical requirements for the Aura by TUSHY?](https://support.hellotushy.com/en-US/what-are-the-electrical-requirements-for-the-aura-by-tushy-1224855.md): In order to properly get your Aura by TUSHY twerking, you will have to have the following electrical requirements:. A grounded 3-prong GFCI outlet. AC 120V / 7.2 Amps. The power cord's length is 48". Need an extension cord? Check it out here!. It eve - [Is there a weight limit for the Aura by TUSHY?](https://support.hellotushy.com/en-US/is-there-a-weight-limit-for-the-aura-by-tushy-1224770.md): While we don’t recommend using the lid as your throne, the Aura by TUSHY seat and lid can handle up to 300 lbs. So, feel free to sit—just not for a Netflix marathon! - [Is there a minimum weight requirement? My child isn’t able to use the Aura](https://support.hellotushy.com/en-US/is-there-a-minimum-weight-requirement-my-child-isn%E2%80%99t-able-to-use-the-aura-5960099.md): Our Aura by TUSHY uses a seat sensor that needs to be activated for the bidet to work. Sometimes kiddos sit with their legs closer together (totally comfy for them!), but that position might not fully engage the sensor. Have them sit a bit farther ba - [Where can I find the technical specifications for Aura?](https://support.hellotushy.com/en-US/where-can-i-find-the-technical-specifications-for-aura-1184588.md): You can find all of the finite details about the luxurious Aura by TUSHY electric bidet seat here:. Aura by TUSHY Tech Spec SheetIf you're working with a contractor or tradesperson this might be helpful! - [Can I download the Aura by TUSHY instruction manual anywhere?](https://support.hellotushy.com/en-US/can-i-download-the-aura-by-tushy-instruction-manual-anywhere-1081919.md): Find the digital manual for your Aura by TUSHY below:. If you still need any support, please reach out to a helpful Poo-Ru—we've got your back(side)! - [How do I Install my Aura by TUSHY?](https://support.hellotushy.com/en-US/how-do-i-install-my-aura-by-tushy-1132002.md): Great question! And we have great news: it's super easy!. If you're more of a visual learner, you can check out this video on how to install the Aura by TUSHY:. Here’s the link to the instruction manual as well.Aura by TUSHY Installation Manual.pdf. - [Step-by-step Aura Video Installation Tutorial](https://support.hellotushy.com/en-US/step-by-step-aura-video-installation-tutorial-1134727.md): Step 1: Meet your Aura by TUSHY. This video will walk you through the following:. 1. What’s Inside the Box:. Aura Unit. Remote Control. Spare Parts. Quick Start Guide. 2. What You’ll Need for Installation. 3. Important Reminders Before You Begin. 4. - [Can I install Aura by TUSHY on a skirted toilet?](https://support.hellotushy.com/en-US/can-i-install-aura-by-tushy-on-a-skirted-toilet-1101201.md): You bet your booty! If you can’t access your toilet tank’s connection, you likely have a skirted toilet. It might look a little tricky, but those types of toilets are generally compatible with TUSHY!Skirted toilets are a more modern, clean design tha - [I purchased an Aura by TUSHY, but I have a Flushometer toilet. What should I do?](https://support.hellotushy.com/en-US/i-purchased-an-aura-by-tushy-but-i-have-a-flushometer-toilet-what-should-i-do-1101257.md): Fear not! If it's a Flushometer—or you simply don't have access to water next to your toilet— that's no biggie! You will just need to use your sink's plumbing instead, since you likely don't have access to your angle valve at the wall. You can follow - [I don't have a grounded outlet near my toilet!](https://support.hellotushy.com/en-US/i-dont-have-a-grounded-outlet-near-my-toilet-1100487.md): We're happy to help you with any outlet-related issues you might have in installing your Aura by TUSHY!. Do you have a grounded 3-prong electrical outlet, but it's just not within three feet of the toilet? In that case, you'll need an extension cord. - [My Aura by TUSHY can’t reach its outlet.](https://support.hellotushy.com/en-US/my-aura-by-tushy-can%E2%80%99t-reach-its-outlet-1101053.md): Only a momentary bum-mer! If your grounded outlet is more than three feet away from your Aura by TUSHY, you simply need to pick up a 3-prong extension cord. Any 3-prong extension cord will work, but might we suggest:. If you have any questions or nee - [How do I register my Aura by TUSHY's limited warranty?](https://support.hellotushy.com/en-US/how-do-i-register-my-aura-by-tushys-limited-warranty-5521970.md): Aura by TUSHY Experience - [Where to find the serial number on my Aura by TUSHY?](https://support.hellotushy.com/en-US/where-to-find-the-serial-number-on-my-aura-by-tushy-1828621.md): The serial number for your Aura by TUSHY can be found on the back of the unit. - [How to use your Aura by TUSHY](https://support.hellotushy.com/en-US/how-to-use-your-aura-by-tushy-1132076.md): So you've got your new Aura by TUSHY installed—way to go! Not sure how to operate it? Check out this video tutorial and then go enjoy!You can also rely on these visual instructions found in your manual: - [How does the Aura by TUSHY heat the seat?](https://support.hellotushy.com/en-US/how-does-the-aura-by-tushy-heat-the-seat-5100248.md): The Aura heats water on demand as it flows through a small ceramic heating element, about the size of your pinky finger. Since so little water passes through at once, the element heats up fast enough to keep pace with the flow, so you get warm water - [Why does my TUSHY spray when I sit down?](https://support.hellotushy.com/en-US/why-does-my-tushy-spray-when-i-sit-down-2290653.md): The Aura by TUSHY keeps itself clean with no extra cleaning effort from you. The nozzle automatically rinses whenever you sit down, helping prevent buildup and keeping things hygienic with every use.This is automatic, and cannot be turned off via rem - [Why does the Aura make noise on the highest pressure?](https://support.hellotushy.com/en-US/why-does-the-aura-make-noise-on-the-highest-pressure-4676919.md): No worries—this is totally normal for the Aura by TUSHY. The two highest settings activate the built-in air pump, which boosts water pressure. It may produce a pulsing sensation and create noise or sound during use. Think extra oomph for when you wan - [How do I turn off the night light?](https://support.hellotushy.com/en-US/how-do-i-turn-off-the-night-light-4730961.md): To turn off the night light, press and hold the button with the half-moon icon on the remote for 5 seconds. The unit will beep twice to confirm the light is off. To turn the night light back on, press and hold the same button again; the unit will bee - [How to turn off/on the Aura's auto open/close lid feature](https://support.hellotushy.com/en-US/how-to-turn-offon-the-auras-auto-openclose-lid-feature-6210003.md): To turn off/on the Auto Open/Close Lid feature on your Aura by TUSHY, please refer to the instructions below:You can find the 'How to Use Your Aura Remote' guide on pages 36 to 41 of the Instruction Manual. - [How do I clean and maintain my Aura by TUSHY?](https://support.hellotushy.com/en-US/how-do-i-clean-and-maintain-my-aura-by-tushy-4730203.md): The Aura by TUSHY features a retractable nozzle that stays neatly tucked away in its “poo-free cocoon” until use. The nozzle wash function automatically rinses the nozzle with running water — completely hands-free!. While a bidet seat helps keep you - [How do I stop the dryer?](https://support.hellotushy.com/en-US/how-do-i-stop-the-dryer-4731190.md): To stop the dryer, just tap the “Stop” button on the remote — easy peasy! - [How often should the water filter be replaced and cleaned?](https://support.hellotushy.com/en-US/how-often-should-the-water-filter-be-replaced-and-cleaned-4731244.md): Before performing any maintenance or cleaning, always unplug the power cord and shut off the water supply. Regular maintenance helps ensure your bidet operates at peak efficiency. The internal filter is located at the inlet valve where the flexible h - [I need some help uninstalling my Aura by TUSHY!](https://support.hellotushy.com/en-US/i-need-some-help-uninstalling-my-aura-by-tushy-1207879.md): Uninstalling your Aura by TUSHY is 10x easier than installing it—seriously, you’ll be done before you can say "pristine booty!". Grab a towel and a flathead screwdriver, and let’s do this!. Disconnect the plug from the power. Shut off the water – Tur - [What do I need to know before I buy a TUSHY Wave?](https://support.hellotushy.com/en-US/what-do-i-need-to-know-before-i-buy-a-tushy-wave-875514.md): 1. The only toilets TUSHY does not fit are "French curve" toilets:. 2. Make sure to select the right shape when you check out!. Check if you've got a round or elongated toilet bowl, as we sell round and elongated TUSHY Wave configurations. 3. Know yo - [Is there a weight limit for the TUSHY Wave?](https://support.hellotushy.com/en-US/is-there-a-weight-limit-for-the-tushy-wave-1224766.md): While we don’t recommend using the lid as your throne, the Wave seat and lid can handle up to 330 lbs. So, feel free to sit—just not for a Netflix marathon! - [How do I Install my TUSHY Wave?](https://support.hellotushy.com/en-US/how-do-i-install-my-tushy-wave-978393.md): Great question! And we have great news: it's super easy!. If you're more of a visual learner, you can check out this video on how to install the TUSHY Wave:. Watch step-by-step Wave Video Installation Tutorial here. Here’s the link to the instruction - [Step-by-step Wave Video Installation Tutorial](https://support.hellotushy.com/en-US/step-by-step-wave-video-installation-tutorial-1022383.md): Step 1: Meet your TUSHY Wave. Step 2: Turn off your water supply valveStep 3: Empty the toilet tankStep 4: Remove toilet seatStep 5: Connect to the water line. Step 6: Attach your TUSHY Wave Base Plate to the bowlStep 7: Slide your TUSHY Wave onto th - [Can I download the TUSHY Wave instruction manual anywhere?](https://support.hellotushy.com/en-US/can-i-download-the-tushy-wave-instruction-manual-anywhere-788036.md): Find the digital manual for your TUSHY Wave below:. If you still need any support, please reach out to a helpful Poo-Ru—we've got your back(side)! - [How to Install TUSHY Wave on a Skirted Toilet](https://support.hellotushy.com/en-US/how-to-install-tushy-wave-on-a-skirted-toilet-964044.md): If you can’t access your toilet tank’s connection, you likely have a skirted toilet. It might look a little tricky, but those types of toilets are generally compatible with TUSHY Wave!First, you'll need to get our Brass Mini Adapter for 3/8" Connecti - [I purchased a TUSHY Wave, but I have a Flushometer toilet. What should I do?](https://support.hellotushy.com/en-US/i-purchased-a-tushy-wave-but-i-have-a-flushometer-toilet-what-should-i-do-5514907.md): If your toilet’s angle valve/water connection isn’t accessible—or if you have a Flushometer or a wall-mounted toilet—don’t worry! You can simply connect your TUSHY Wave to your sink’s plumbing, as long as it’s within 9 feet of the toilet. See the dia - [Help! I ordered the wrong Wave shape—What should I do?](https://support.hellotushy.com/en-US/help-i-ordered-the-wrong-wave-shape%E2%80%94what-should-i-do-4391474.md): No worries — this is an easy fix. Whether you didn’t know your toilet’s bowl shape when you ordered, or you’re moving your TUSHY Wave to a new toilet, you don’t need to replace the entire bidet.Step 1: Confirm your toilet bowl shapeFirst, double-chec - [Where to find the serial number on my TUSHY Wave?](https://support.hellotushy.com/en-US/where-to-find-the-serial-number-on-my-tushy-wave-7232366.md): The serial number for the Wave can be found on the back of the unit. If you’re having difficulty capturing a picture of the serial number, you can use the quick-release button located on the left side of the seat (as shown in the image below) to deta - [How do I register my TUSHY Wave's limited warranty?](https://support.hellotushy.com/en-US/how-do-i-register-my-tushy-waves-limited-warranty-5521611.md): To register your one-year limited warranty for your TUSHY Wave, simply scan the QR code on your Wave’s box or instruction manual using your phone’s camera. Once scanned, this quickly takes you to a secure online portal to register your product. Once - [How to Use your TUSHY Wave](https://support.hellotushy.com/en-US/how-to-use-your-tushy-wave-986044.md): So you've got your new TUSHY Wave installed—woot woot! Not sure how to operate it? Peep this video tutorial and then go enjoy!. You can also rely on these visual instructions found in your manual: - [How do I remove my TUSHY Wave lid?](https://support.hellotushy.com/en-US/how-do-i-remove-my-tushy-wave-lid-986026.md): The TUSHY Wave has a simple slide-on/off lid and seat for easy removal and cleaning.To remove the lid: Unlock the lid by lifting it upward and sliding the lock on the left hinge to the LEFT. Shift the left side of the lid back. Then slide the lid to - [How do I remove my TUSHY Wave seat?](https://support.hellotushy.com/en-US/how-do-i-remove-my-tushy-wave-seat-986013.md): The TUSHY Wave has a simple slide-on/off lid and seat for easy removal and cleaning. To remove the seat: Unlock the seat by lifting it upward and sliding the lock on the right hinge to the RIGHT. Shift the right side of the seat back then close the s - [Why is my TUSHY Wave spraying water straight down?](https://support.hellotushy.com/en-US/why-is-my-tushy-wave-spraying-water-straight-down-956289.md): Totally not an oh-shit moment. What you're describing is exactly how TUSHY should work when in Nozzle Wash mode. When you turn the pressure knob a few degrees, you activate TUSHY’s self-cleaning feature. This runs water over the outside of the nozzle - [My TUSHY Wave's nozzle doesn't extend!](https://support.hellotushy.com/en-US/my-tushy-waves-nozzle-doesnt-extend-933461.md): We’re really sorry that the best poop of your life has hit a temporary traffic jam!. First check to see if the nozzle comes out with the seat lifted. Rotate the pressure dial slowly and be ready to turn it back off as water will shoot out into the ro - [My TUSHY Wave's nozzle is not retracting back!](https://support.hellotushy.com/en-US/my-tushy-waves-nozzle-is-not-retracting-back-933496.md): We’re really sorry that the best poop of your life has been temporarily delayed!. First check to see if the nozzle returns when the seat is lifted. Rotate the pressure dial slowly and be ready to turn it back off as water will shoot out into the room - [My Wave Lid Is Damaged!](https://support.hellotushy.com/en-US/my-wave-lid-is-damaged-5960022.md): Oh no—looks like your lid had a rough ride!. If it arrived damaged or broken within a year of use, just reach out to us at install@hellotushy.com, and we’ll help make it right. If your Wave is outside the one-year warranty and your lid broke, you can - [My Wave’s sliding lock is broken, missing, or keeps opening by itself](https://support.hellotushy.com/en-US/my-wave%E2%80%99s-sliding-lock-is-broken-missing-or-keeps-opening-by-itself-5960091.md): If your Wave’s sliding lock is broken or missing, you can purchase a replacement through our Spare Parts page here: Sliding Lock for Wave/Oasis. If the lid seems to come off easily, that’s completely normal—the Wave is designed with a simple slide-on - [How do I clean and maintain my TUSHY Wave?](https://support.hellotushy.com/en-US/how-do-i-clean-and-maintain-my-tushy-wave-7236900.md): Your Wave's nozzle stays tucked away in its own poo-free cocoons until use, and they rinse themselves with running water every time, completely hands-free. But a bidet can't clean itself. You should clean your TUSHY as often as you clean your toilet, - [How do I install or replace a Wave knob?](https://support.hellotushy.com/en-US/how-do-i-install-or-replace-a-wave-knob-1043992.md): If you are swapping knobs on the Wave or Oasis, here's what that looks like, depending on the knob material you have:TUSHY Wave & Oasis Bamboo Knob RemovalTUSHY Wave & Oasis Bamboo Knob Installation - [How to uninstall your TUSHY Wave](https://support.hellotushy.com/en-US/how-to-uninstall-your-tushy-wave-6446396.md): Moving? Switching toilets? Just ready to upgrade? Whatever the reason, uninstalling your TUSHY Wave is just the reverse of putting it on. Here's how to do it without breaking a sweat (or a seal). Step 1: Turn off your water supply valve. Before anyth - [What do I need to know before I buy a TUSHY Oasis?](https://support.hellotushy.com/en-US/what-do-i-need-to-know-before-i-buy-a-tushy-oasis-904064.md): 1. The only toilets TUSHY does not fit are "French curve" toilets:. 2. Make sure to select the right shape when you check out!. Check if you've got a round or elongated toilet bowl, as we sell round and elongated TUSHY Oasis seats. 3. Know your toile - [Is there a weight limit for the TUSHY Oasis?](https://support.hellotushy.com/en-US/is-there-a-weight-limit-for-the-tushy-oasis-1224767.md): While we don’t recommend using the lid as your throne, the Oasis seat and lid can handle up to 330 lbs. So, feel free to sit—just not for a Netflix marathon! - [How do I Install my TUSHY Oasis?](https://support.hellotushy.com/en-US/how-do-i-install-my-tushy-oasis-979771.md): Great question! And we have great news: it's super easy!. If you're more of a visual learner, you can check out this video on how to install the TUSHY Oasis:. Watch step-by-step Oasis Video Installation Tutorial here.Here’s the link to the instructio - [Step-by-step Oasis Video Installation Tutorial](https://support.hellotushy.com/en-US/step-by-step-oasis-video-installation-tutorial-1022402.md): Step 1: Meet your TUSHY OasisStep 2: Turn off your hot and cold water supply valves. Step 3: Empty the toilet tank. Step 4: Remove toilet seat. Step 5: Connect to the cool water. Step 6: Connect to the warm water. Step 7: Attach your TUSHY Oasis Base - [Can I download the TUSHY Oasis instruction manual anywhere?](https://support.hellotushy.com/en-US/can-i-download-the-tushy-oasis-instruction-manual-anywhere-898674.md): Find the digital manual for your TUSHY Oasis below: - [How to install TUSHY Oasis on a Skirted Toilet](https://support.hellotushy.com/en-US/how-to-install-tushy-oasis-on-a-skirted-toilet-665350.md): If you can’t access your toilet tank’s connection, you likely have a skirted toilet. It might look a little tricky, but those types of toilets are generally compatible with TUSHY Oasis!First you'll need to get our Brass Mini Adapter for 3/8" Connecti - [How to Use your TUSHY Oasis](https://support.hellotushy.com/en-US/how-to-use-your-tushy-oasis-986053.md): So you've got your new TUSHY Oasis installed—woot woot! Not sure how to operate it? Peep this video tutorial and then go enjoy!. You can also rely on these visual instructions found in your manual: - [I don't have access to connect my TUSHY Oasis to hot water at the sink!](https://support.hellotushy.com/en-US/i-dont-have-access-to-connect-my-tushy-oasis-to-hot-water-at-the-sink-964001.md): Sometimes ya get a TUSHY Oasis and then you realize you don’t have a sink close enough to hook it up. A true bummer, we know!. But guess what? You can totally hook up the TUSHY Oasis and use it as a TUSHY Wave! Using the cool water connection alone w - [Why is my TUSHY Oasis spraying water straight down?](https://support.hellotushy.com/en-US/why-is-my-tushy-oasis-spraying-water-straight-down-956294.md): Totally not an oh-shit moment. What you're describing is exactly how TUSHY should work when in Nozzle Wash mode. When you turn the pressure knob a few degrees, you activate TUSHY’s self-cleaning feature. This runs water over the outside of the nozzle - [My TUSHY Oasis's nozzle doesn't extend!](https://support.hellotushy.com/en-US/my-tushy-oasiss-nozzle-doesnt-extend-956296.md): We’re really sorry that the best poop of your life has hit a temporary traffic jam!. First check to see if the nozzle comes out with the seat lifted. Rotate the pressure dial slowly and be ready to turn it back off as water will shoot out into the ro - [My TUSHY Oasis' nozzle is not retracting back!](https://support.hellotushy.com/en-US/my-tushy-oasis-nozzle-is-not-retracting-back-956297.md): We’re really sorry that the best poop of your life has been temporarily delayed!. First check to see if the nozzle returns when the seat is lifted. Rotate the pressure dial slowly and be ready to turn it back off as water will shoot out into the room - [How do I remove my TUSHY Oasis lid?](https://support.hellotushy.com/en-US/how-do-i-remove-my-tushy-oasis-lid-986030.md): The TUSHY Oasis has a simple slide-on/off lid and seat for easy removal and cleaning.To remove the lid: Unlock the lid by lifting it upward and sliding the lock on the left hinge to the LEFT. Shift the left side of the lid back. Then slide the lid to - [How do I remove my TUSHY Oasis seat?](https://support.hellotushy.com/en-US/how-do-i-remove-my-tushy-oasis-seat-986014.md): The TUSHY Oasis has a simple slide-on/off lid and seat for easy removal and cleaning.To remove the seat: Unlock the seat by lifting it upward and sliding the lock on the right hinge to the RIGHT. Shift the right side of the seat back then close the s - [How do I install or replace an Oasis knob?](https://support.hellotushy.com/en-US/how-do-i-install-or-replace-an-oasis-knob-1043990.md): If you are swapping knobs on the Wave or Oasis, here's what that looks like, depending on the knob material you have:TUSHY Wave & Oasis Bamboo Knob RemovalTUSHY Wave & Oasis Bamboo Knob Installation - [Where to find the serial number on my TUSHY Oasis?](https://support.hellotushy.com/en-US/where-to-find-the-serial-number-on-my-tushy-oasis-1787155.md): If you’re having difficulty capturing a picture of the serial number, you can use the quick-release button located on the left side of the seat (as shown in the image below) to detach the base plate from the seat. - [Help! I ordered the wrong Oasis shape—What should I do?](https://support.hellotushy.com/en-US/help-i-ordered-the-wrong-oasis-shape%E2%80%94what-should-i-do-4317140.md): No worries — this is an easy fix. Whether you didn’t know your toilet’s bowl shape when you ordered, or you’re moving your TUSHY Oasis to a new toilet, you don’t need to replace the entire bidet. First, double-check whether your toilet is round or el - [I purchased a TUSHY Oasis, but I have a Flushometer toilet. What should I do?](https://support.hellotushy.com/en-US/i-purchased-a-tushy-oasis-but-i-have-a-flushometer-toilet-what-should-i-do-5515043.md): If your toilet’s angle valve/water connection isn’t accessible—or if you have a Flushometer or a wall-mounted toilet—don’t worry! You can simply connect your TUSHY Oasis' cold water connection to your sink’s plumbing as well. See the diagram below fo - [How do I register my TUSHY Oasis' limited warranty?](https://support.hellotushy.com/en-US/how-do-i-register-my-tushy-oasis-limited-warranty-5521969.md) - [How do I Install my TUSHY Oasis' warm water connection?](https://support.hellotushy.com/en-US/how-do-i-install-my-tushy-oasis-warm-water-connection-5889142.md): Setting up your TUSHY Oasis’ warm water connection is easy! Here’s a step-by-step guide to get you started. Step 1: Check Your Warm Water Access. Before you begin, make sure you can easily access the warm water supply valve under your bathroom sink. - [My Oasis Lid Is Damaged!](https://support.hellotushy.com/en-US/my-oasis-lid-is-damaged-5960023.md): Oh no—looks like your lid had a rough ride!. If it arrived damaged or broken within a year of use, just reach out to us at install@hellotushy.com, and we’ll help make it right. If your Oasis is outside the one-year warranty and your lid broke, you ca - [My Oasis’ sliding lock is broken, missing, or keeps opening by itself!](https://support.hellotushy.com/en-US/my-oasis%E2%80%99-sliding-lock-is-broken-missing-or-keeps-opening-by-itself-5960093.md): If your Oasis’ sliding lock is broken or missing, you can purchase a replacement through our Spare Parts page here: Sliding Lock for Wave/Oasis. If the lid seems to come off easily, that’s completely normal—the Oasis is designed with a simple slide-o - [How do I clean and maintain my TUSHY Oasis?](https://support.hellotushy.com/en-US/how-do-i-clean-and-maintain-my-tushy-oasis-7236901.md): Your Oasis's nozzle stays tucked away in its own poo-free cocoons until use, and they rinse themselves with running water every time, completely hands-free. But a bidet can't clean itself. You should clean your TUSHY as often as you clean your toilet - [How to uninstall your TUSHY Oasis](https://support.hellotushy.com/en-US/how-to-uninstall-your-tushy-oasis-6446419.md): Time to move, switch toilets, or upgrade your setup? Uninstalling your TUSHY Oasis is just the installation process in reverse — with one extra step, since the Oasis connects to both your cold and warm water supply. Follow along and you'll be done in - [What do I need to know before buying an Eau by TUSHY?](https://support.hellotushy.com/en-US/what-do-i-need-to-know-before-buying-an-eau-by-tushy-6316733.md): So you want to put yourself on a pedestal. Smart choice. Before you commit to the most luxurious relationship of your life, your bathroom needs to be ready. Check these boxes before you buy — or before your Eau arrives — and installation will go smoo - [Eau by TUSHY dimensions and rough-in specs](https://support.hellotushy.com/en-US/eau-by-tushy-dimensions-and-rough-in-specs-6520547.md): Before buying the Eau, confirm it'll fit in your space. Here are the measurements and minimum clearances your plumber will need. Length. 26.9". Width. 19.3". Height. 16.3". Rough-in. 12" minimum (center of drain pipe to wall). Side clearance. 8" mini - [Is the Eau by TUSHY HSA/FSA Eligible?](https://support.hellotushy.com/en-US/is-the-eau-by-tushy-hsafsa-eligible-6505053.md): Yes! 🎉. The Eau by TUSHY is eligible for purchase with HSA/FSA funds via Flex. At checkout, select Pay with Flex to use your HSA/FSA card. But please note that you must check out as a guest to use Flex, so you might not see it if you're already sign - [Is the Eau by TUSHY certified?](https://support.hellotushy.com/en-US/is-the-eau-by-tushy-certified-6520434.md): Yes. The Eau by TUSHY carries certifications for safety, plumbing performance, and electrical compliance in both the US and Canada. Certifications. cUPC certifiedThe Eau meets ASME A112.4.2-2021/CSA B45.16-2021 (Personal Hygiene Devices for Water Clo - [Does the Eau by TUSHY require a Plumber?](https://support.hellotushy.com/en-US/does-the-eau-by-tushy-require-a-plumber-6439491.md): Yes — and we mean it! The Eau is not a DIY installation. Unlike TUSHY bidet attachments and bidet seats (which you can have up and running in under 10 minutes), the Eau is a full toilet replacement. That means it needs to be:. We know — plumbers cost - [Can I use the Eau with a tankless water heater?](https://support.hellotushy.com/en-US/can-i-use-the-eau-with-a-tankless-water-heater-6520546.md): Yes! The Eau by TUSHY is compatible with tankless water heaters. One thing to know:. The Eau must be connected to the cold water supply, not the hot water line. This applies whether you have a tankless heater or a traditional tank. Connecting to a wa - [Do you offer in-person installation for the Eau by TUSHY?](https://support.hellotushy.com/en-US/do-you-offer-in-person-installation-for-the-eau-by-tushy-6546716.md): Yes — the Eau requires professional installation, and we can help you find the right person for the job. If you need a referral to a trusted installer in your area, reach out to our team via chat or here. We work with Angi as our trusted installation - [What's Included with the Eau by TUSHY?](https://support.hellotushy.com/en-US/whats-included-with-the-eau-by-tushy-6408747.md): Eau, you're going to love opening this box. Here's everything that ships with your Eau by TUSHY:. Note on Cloud Spray: If you purchase from our site, your bottle of Cloud Spray (the auto-foaming bowl cleanser) ships separately from the Eau unit. Keep - [Preparing for Eau by TUSHY installation day](https://support.hellotushy.com/en-US/preparing-for-eau-by-tushy-installation-day-6439492.md): Congrats on your upgrade! Here's a big-picture look at what installation day will look like so you're not caught off guard. Before your plumber arrives:. Confirm you have a GFCI outlet within 3 feet of the toilet. If not, get an electrician in first. - [Can I download the Eau by TUSHY Instruction manual anywhere?](https://support.hellotushy.com/en-US/can-i-download-the-eau-by-tushy-instruction-manual-anywhere-6317050.md): Find the digital manual for your Eau by TUSHY Smart Toilet below:. If you still need any support, please reach out to a helpful Poo-Ru—we've got your back(side)! - [How do I register my Eau by TUSHY's limited warranty?](https://support.hellotushy.com/en-US/how-do-i-register-my-eau-by-tushys-limited-warranty-6546812.md): To register your one-year limited warranty, simply scan the QR code on your Eau's box or instruction manual using your phone's camera. This takes you to a secure online portal to register your product. Once registered, your warranty is activated — gi - [How do I install my Eau by TUSHY?](https://support.hellotushy.com/en-US/how-do-i-install-my-eau-by-tushy-6542352.md): The Eau requires professional installation. Unlike a bidet seat or attachment, it's a full toilet replacement — it connects to your water supply, bolts to your floor flange, and plugs into a GFCI outlet. We strongly recommend two adults for lifting a - [Eau Smart Toilet Full Length Installation Tutorial Video](https://support.hellotushy.com/en-US/eau-smart-toilet-full-length-installation-tutorial-video-6848028.md) - [Step-by-step Eau Video Installation Tutorial](https://support.hellotushy.com/en-US/step-by-step-eau-video-installation-tutorial-6544013.md): How to Install Eau by TUSHYMeet Eau by TUSHY. Before You StartInspect your Eau before you begin. Check the unit for any cracks, chips, or damage to the porcelain before starting. Do not install a damaged unit — contact us first here. Pre-Install Prep - [How to use your Eau by TUSHY remote](https://support.hellotushy.com/en-US/how-to-use-your-eau-by-tushy-remote-6848044.md): Your remote controls everything — wash, temperature, lid, flush, and more. Watch the video below for a full walkthrough, then use this as a quick reference. Remote button overview:. Special functions worth knowing: - [How to pair or re-pair the Eau remote](https://support.hellotushy.com/en-US/how-to-pair-or-re-pair-the-eau-remote-6520467.md): The Eau remote pairs automatically when you first plug in the toilet. If it stops responding or you've replaced your remote, pairing it takes about 30 seconds. Test it by sitting on the seat and pressing any function button. Before re-pairing, check - [How to adjust Eau by TUSHY's wash settings](https://support.hellotushy.com/en-US/how-to-adjust-eau-by-tushys-wash-settings-6506074.md): The Eau by TUSHY Smart Toilet is built around the idea that everyone's backside is different. Between the remote and the Side Control Knob, you have full control over how your wash feels from water temperature, pressure, nozzle position, spray mode, - [How to use Eau by TUSHY's side knob](https://support.hellotushy.com/en-US/how-to-use-eau-by-tushys-side-knob-6445493.md): The side knob is your hands-on backup — and a handy way to control the Eau without reaching for the remote. Located on the right side (when sitting) of the Eau unit, the side knob lets you:. Turn knob forward to start Front Wash. Turn knob backward t - [How to use Eau by TUSHY's kick button](https://support.hellotushy.com/en-US/how-to-use-eau-by-tushys-kick-button-6439493.md): One of our favorite things about the Eau is that you never have to touch it if you don't want to. The kick button is a small sensor panel located at the base of the Eau unit. A gentle tap with your toe does the following:. When lid and seat are close - [How to adjust Eau by TUSHY's auto open/close settings](https://support.hellotushy.com/en-US/how-to-adjust-eau-by-tushys-auto-openclose-settings-6520518.md): The Eau's Auto Open/Close feature uses a sensor to detect when you're approaching the toilet and opens the lid automatically — no hands, no touching. Here's how to turn it on or off and adjust how it behaves. Turning Auto Open/Close on or off. For th - [How the Eau by TUSHY's UV sterilization cycle works](https://support.hellotushy.com/en-US/how-the-eau-by-tushys-uv-sterilization-cycle-works-6505534.md): Your Eau Smart Toilet includes a built-in UV sterilization feature that automatically sanitizes the bowl after every use: no sprays, no scrubbing, no thinking about it. Here's exactly what it does, when it runs, and what to expect. What Is UV Sterili - [How to use the Eau Battery Pack](https://support.hellotushy.com/en-US/how-to-use-the-eau-battery-pack-6520469.md): The Eau Battery Pack keeps your toilet running during a power outage — no power, no problem. If you live somewhere with frequent or unpredictable outages, it's worth having. The Battery Pack is an optional add-on, available on our Spare Parts page: E - [Will the Eau by TUSHY work during a power outage?](https://support.hellotushy.com/en-US/will-the-eau-by-tushy-work-during-a-power-outage-6317052.md): The Eau by TUSHY is a Smart Toilet that runs on electricity, so it won't function during a power outage — no power, no flush, no wash. If you live in an area with frequent outages, we recommend picking up the optional Eau Battery Pack so you’re never - [How do I clean and maintain my Eau by TUSHY](https://support.hellotushy.com/en-US/how-do-i-clean-and-maintain-my-eau-by-tushy-6519988.md): Keeping your Eau clean is a lot like keeping any toilet clean — just with a few extra parts to know about. Wipe down the seat, lid, and porcelain body as often as you would a standard toilet. Use a mild, non-abrasive cleanser applied to a cloth first - [How do I clean my Eau by TUSHY's steel mesh water filter](https://support.hellotushy.com/en-US/how-do-i-clean-my-eau-by-tushys-steel-mesh-water-filter-6506009.md): Your Eau by TUSHY Smart Toilet comes with a built-in steel mesh filter inside the T-Adapter. This filter catches sediment from your water supply before it reaches the bidet and flush systems keeping everything running smoothly and your spray strong. - [What to do if the Eau nozzle won't retract](https://support.hellotushy.com/en-US/what-to-do-if-the-eau-nozzle-wont-retract-6520492.md): If the Eau's bidet nozzle extends during a wash cycle and won't fully retract when the cycle ends, here's how to resolve it. Press the Stop button on your remote. This cancels any active function and should trigger the nozzle to retract. The Eau's no - [Why Is my Eau by TUSHY Water Too Cold or Too Hot?](https://support.hellotushy.com/en-US/why-is-my-eau-by-tushy-water-too-cold-or-too-hot-6439501.md): Your bum deserves the perfect temperature — let's dial it in. Too cold:. Too hot:. Still not right?If water isn't reaching your preferred temperature even after adjusting the setting, check whether Eco Mode is active — it limits heating when not in u - [My Eau by TUSHY isn't flushing!](https://support.hellotushy.com/en-US/my-eau-by-tushy-isnt-flushing-6446222.md): The Eau Smart Toilet flushes using water pressure and an electronic trigger, so a flush failure usually points to either a power issue or a water supply issue. Here's how to work through it. The Power Is OutThe flush function requires electricity. If - [My Eau by TUSHY's making unusual noises](https://support.hellotushy.com/en-US/my-eau-by-tushys-making-unusual-noises-6446345.md): Your Eau Smart Toilet will make some sounds during normal operation: the flush, the nozzle extending, the self-diagnostic cycle on startup. But some noises signal something worth investigating. Here's a guide to what you might be hearing and what it - [Help! My Eau by TUSHY remote isn't working](https://support.hellotushy.com/en-US/help-my-eau-by-tushy-remote-isnt-working-6446218.md): If your Eau remote isn't responding — or only some buttons are working — here's how to get it back in action. The Toilet Isn't Plugged InThe remote communicates with the toilet electronically, so if the unit has no power, no buttons will do anything. - [Eau by TUSHY error codes and display guide](https://support.hellotushy.com/en-US/eau-by-tushy-error-codes-and-display-guide-6520489.md): The Eau's digital display shows what's happening with your toilet in real time. Here's how to read it. Display. What it means. Water temperature icon + number. Water temperature is selected and active. Seat temperature icon + number. Seat temperature - [My Eau by TUSHY's seat or lid isn't opening/closing automatically](https://support.hellotushy.com/en-US/my-eau-by-tushys-seat-or-lid-isnt-openingclosing-automatically-6446219.md): The Eau's Auto Open/Close feature is one of its best party tricks — hands-free, touchless operation every time you walk up. If it's stopped working, here's what to check. Auto Open/Close Is Turned OffThe most common reason: the feature was accidental - [No Spray or Weak Water Pressure on Eau by TUSHY](https://support.hellotushy.com/en-US/no-spray-or-weak-water-pressure-on-eau-by-tushy-6446226.md): If your Eau's bidet spray has stopped working, is coming out at a trickle, or is sputtering when it should be flowing smoothly here's how to track down the cause and fix it. Water Pressure Setting Is Too Low. The most common reason for weak spray is - [Eau by TUSHY not turning on or responding](https://support.hellotushy.com/en-US/eau-by-tushy-not-turning-on-or-responding-6505074.md): If your Eau won't power on — no display, no lights, no response — don't worry. This is almost always an electrical supply issue and straightforward to resolve. Work through the steps below in order. 1. Make Sure You're Seated. The Eau has a built-in - [Eau by TUSHY spare parts — what's available and where to get them](https://support.hellotushy.com/en-US/eau-by-tushy-spare-parts-%E2%80%94-whats-available-and-where-to-get-them-6520496.md): Need a replacement part for your Eau? Here's where to go and what's available. Where to find parts. Visit hellotushy.com/parts for the available Eau spare parts. If the part you need isn't listed, don't assume it's unavailable — contact our Poo-Rus, - [What is the warranty for Eau by TUSHY?](https://support.hellotushy.com/en-US/what-is-the-warranty-for-eau-by-tushy-6446214.md): The Eau by TUSHY is built to last — and we've got you covered if something goes sideways. What's covered: All Eau by TUSHY units come with a 12-month limited warranty on parts and equipment from the date of delivery. If something is defective or malf - [Eau by TUSHY is damaged or defective on arrival](https://support.hellotushy.com/en-US/eau-by-tushy-is-damaged-or-defective-on-arrival-6508521.md): We're sorry your Eau arrived less than perfect — that's not the kind of first impression we were going for. Here's exactly what to do so we can make it right as quickly as possible. Before doing anything else: if you notice any cracks, chips, or dama - [How to return the Eau by TUSHY?](https://support.hellotushy.com/en-US/how-to-return-the-eau-by-tushy-6446217.md): We want every bum to be happy — so if your Eau isn't working out, here's everything you need to know about returns and replacements. Before You Request a ReturnA lot of issues that seem return-worthy can actually be resolved quickly. Before starting - [What is Cloud Spray?](https://support.hellotushy.com/en-US/what-is-cloud-spray-6317062.md): Cloud Spray is both the name of Eau by TUSHY Smart Toilet’s built-in toilet spray function and the cleaning liquid designed to make it work. Together, they help keep your toilet bowl fresher between cleans and elevate your bathroom routine from “meh” - [What are the ingredients of Cloud Spray?](https://support.hellotushy.com/en-US/what-are-the-ingredients-of-cloud-spray-6317072.md): Cloud Spray is formulated to be effective, safe for your bowl, and fully transparent — so you know exactly what you're spraying in your home. Full Ingredient List (Right to Know): Water (CAS 7732-18-5); Propanediol (CAS 504-63-2); (C10–C16) Alcohol E - [How does the Cloud Spray actually work?](https://support.hellotushy.com/en-US/how-does-the-cloud-spray-actually-work-6508648.md): Cloud Spray is a surfactant-based formula, which means it works by reducing surface tension in the bowl. When dispensed, it forms a light foam layer that coats the porcelain. That foam helps waste and residue slide away instead of sticking, which is - [Is Cloud Spray safe to use?](https://support.hellotushy.com/en-US/is-cloud-spray-safe-to-use-6319368.md): Yes — the formula is cruelty-free, not tested on animals, and made with easy-to-recognize ingredients. It's designed specifically for use in the Eau by TUSHY reservoir, not for direct skin contact or internal use. - [Is Cloud Spray tested on animals?](https://support.hellotushy.com/en-US/is-cloud-spray-tested-on-animals-6379860.md): Nope. Cloud Spray is cruelty-free — never tested on animals. - [Is Cloud Spray a disinfectant, a cleaner, or a deodorizer?](https://support.hellotushy.com/en-US/is-cloud-spray-a-disinfectant-a-cleaner-or-a-deodorizer-6508653.md): Cloud Spray is a maintenance formula, not a disinfectant. It contains surfactants (the cleaning agents) that help reduce residue and skid marks, a light fragrance that keeps things smelling fresh, and preservatives that keep the formula stable. It wi - [Is Cloud Spray safe for septic systems?](https://support.hellotushy.com/en-US/is-cloud-spray-safe-for-septic-systems-6508655.md): Yes. Cloud Spray is formulated to be septic-safe. The surfactants and preservatives in the formula are biodegradable and used at concentrations that won't disrupt healthy septic function. The amount dispensed per use is small, roughly one measured mi - [Is Cloud Spray safe for all toilet bowl surfaces and coatings?](https://support.hellotushy.com/en-US/is-cloud-spray-safe-for-all-toilet-bowl-surfaces-and-coatings-6508658.md): Cloud Spray is formulated specifically for use in the Eau by TUSHY Smart Toilet. It’s pH-balanced and non-abrasive, so it won’t scratch, etch, or discolor standard porcelain surfaces when used as intended. If your toilet has a specialty coating, anti - [Can I use Cloud Spray in a toilet other than the Eau by TUSHY?](https://support.hellotushy.com/en-US/can-i-use-cloud-spray-in-a-toilet-other-than-the-eau-by-tushy-6508661.md): Cloud Spray is specifically designed for the Eau by TUSHY Smart Toilet, which features a built-in reservoir and dispensing system that allows it to function as intended. Standard toilets don’t include this type of reservoir or pump mechanism, so they - [How to fill your Eau reservoir with Cloud Spray and activate](https://support.hellotushy.com/en-US/how-to-fill-your-eau-reservoir-with-cloud-spray-and-activate-6507629.md): The Cloud Spray Auto-Foaming Bowl Cleanser keeps your Eau Smart Toilet bowl fresh by automatically dispensing a burst of foam with every flush — or whenever you trigger it manually. Here's how to fill and activate it for the first time. What You'll N - [How do I fill the Cloud Spray reservoir?](https://support.hellotushy.com/en-US/how-do-i-fill-the-cloud-spray-reservoir-6319369.md): Remove the toilet cover by lifting from the indent at the back. Pull out the rubber stopper from the Cloud Spray reservoir, pour in the entire bottle of cleanser (a funnel helps avoid spills), replace the stopper, and snap the cover back on. Priming - [How to activate Cloud Spray](https://support.hellotushy.com/en-US/how-to-activate-cloud-spray-6446395.md): Once set up, you have two ways to activate and use Cloud Spray with your Eau Smart Toilet:. Manual: Press the Cloud Spray button on your remote to dispense foam on demand. Automatic: Hold the Cloud Spray button for 5 seconds to toggle auto-activation - [How do I turn on/off automatic Cloud Spray activation?](https://support.hellotushy.com/en-US/how-do-i-turn-onoff-automatic-cloud-spray-activation-6317068.md): Hold the Cloud Spray button on your remote for 5 seconds to toggle automatic activation. The unit beeps once when turned on and twice when turned off. This information is available on page 35 of the Eau Smart Toilet Instruction Manual. - [How often will I need to use it, and how long does one Cloud Spray bottle typically last?](https://support.hellotushy.com/en-US/how-often-will-i-need-to-use-it-and-how-long-does-one-cloud-spray-bottle-typically-last-6319367.md): One bottle of TUSHY Cloud Spray delivers ~345 sprays — one per use, automatically if you’re using the auto function. So how long it lasts depends on how many people (and how many trips) your throne sees. For a single person using it once a day, that' - [How can I tell when the Eau by TUSHY reservoir is empty and needs refilling with Cloud Spray?](https://support.hellotushy.com/en-US/how-can-i-tell-when-the-eau-by-tushy-reservoir-is-empty-and-needs-refilling-with-cloud-spray-6319371.md): The Cloud Spray simply won't activate. If it's not working, the reservoir is likely empty — refill with TUSHY Cloud Spray Auto Foaming Cleanser. If it's a new fill, activate the Cloud Spray 3–5 times to work it through the system before it performs a - [Can I use a different cleaning solution in the Eau by TUSHY reservoir?](https://support.hellotushy.com/en-US/can-i-use-a-different-cleaning-solution-in-the-eau-by-tushy-reservoir-6319373.md): No, we recommend only TUSHY Cloud Spray Auto Foaming Cleanser. Using other solutions could affect performance or damage the system. - [Why do I need to prime Cloud Spray after a new fill — and how does it work?](https://support.hellotushy.com/en-US/why-do-i-need-to-prime-cloud-spray-after-a-new-fill-%E2%80%94-and-how-does-it-work-6508678.md): The Cloud Spray system runs through a small pump and tubing that connects the reservoir to the dispenser nozzle. When the reservoir is empty or newly filled, there's air in that line. The formula can't dispense properly until the air is pushed out an - [How can I set up a subscription for Cloud Spray?](https://support.hellotushy.com/en-US/how-can-i-set-up-a-subscription-for-cloud-spray-6319366.md): Setting up a subscription is quick and easy!On the Cloud Spray Foaming Cleanser product page, select Subscribe & Save, choose your pack size (1-pack, 3-pack, or 6-pack), pick your delivery frequency, and check out. - [Cloud Spray foam Isn't dispensing](https://support.hellotushy.com/en-US/cloud-spray-foam-isnt-dispensing-6507628.md): If your Eau's Cloud Spray isn't producing foam, or the output is weaker than usual, here are the most common causes and how to fix each one. The Reservoir Is Empty. The most common reason Cloud Spray stops working is a simple one: the reservoir has r - [My pet or child licked / ingested Cloud Spray! What should I do?](https://support.hellotushy.com/en-US/my-pet-or-child-licked--ingested-cloud-spray-what-should-i-do-6508676.md): We get it—curious toddlers and bathroom-roaming pets are always eager to explore their surroundings. If your dog licked a bit of Cloud Spray residue off the seat, or your kiddo managed to get hold of the bottle, here’s what you need to know:. Cloud S - [What are the dimensions of the TUSHY Travel?](https://support.hellotushy.com/en-US/what-are-the-dimensions-of-the-tushy-travel-7183072.md): TUSHY Travel dimensions: - [What comes in the box with my TUSHY Travel?](https://support.hellotushy.com/en-US/what-comes-in-the-box-with-my-tushy-travel-7183054.md): Every TUSHY Travel order includes the bottle, a carrying case, sealing ring, and a threaded ring with a carabiner so you can clip it to a bag. If it looks like your case is missing, check inside the bottle itself first. It ships tucked inside the col - [How does the TUSHY Travel bidet work?](https://support.hellotushy.com/en-US/how-does-the-tushy-travel-bidet-work-7183055.md): TUSHY Travel uses a compression-based method, where you'll fully extend the bottle, fill it with water, close it, and then point, compress it and shoot! It'll come with instructions and will be pretty intuitive once you receive it. The 3-point spout - [How do I set up and care for my TUSHY Travel?](https://support.hellotushy.com/en-US/how-do-i-set-up-and-care-for-my-tushy-travel-7235651.md): Getting it ready to use:. That's it, no assembly required. It comes pre-built and ready to expand right out of the box. Curious how it all works? Watch the video for the full rundown:. Swing by this article to learn how to clean and care for your TUS - [How do I clean my TUSHY Travel bidet?](https://support.hellotushy.com/en-US/how-do-i-clean-my-tushy-travel-bidet-7183052.md): Easiest cleanup in your whole bathroom bag: TUSHY Travel is dishwasher-safe. Or if you'd rather keep it simple, a quick hand wash works just as well. Don't be shy about it, either. Water won't damage or affect the bottle, even if you let it soak, so - [Help! My TUSHY Travel is leaking!](https://support.hellotushy.com/en-US/help-my-tushy-travel-is-leaking-7237199.md): Nobody wants a soggy bag when they're traveling with clean-butt intentions. Let's get you dry and back on the road. First, do a parts check. Your TUSHY Travel ships with five pieces: the bottle, the cap + nozzle, the sealing ring, the threaded ring + - [What is the TUSHY Arc made of, and how do I use it?](https://support.hellotushy.com/en-US/what-is-the-tushy-arc-made-of-and-how-do-i-use-it-7183101.md): The TUSHY Arc is a squatting stool that sits in front of your toilet and lifts your knees above your hips, putting your body in a natural squat position for easier, strain-free pooping. The specs:. How to use it: Place the Arc on the floor in front o - [TUSHY Arc vs. TUSHY Ottoman: Which Stool is right for me?](https://support.hellotushy.com/en-US/tushy-arc-vs-tushy-ottoman-which-stool-is-right-for-me-7183099.md): Two stools, one goal: getting your knees above your hips so you can poop like nature intended. Both the TUSHY Arc and the TUSHY Ottoman get your body into the squatting position our systems were built for, which means less straining, less pushing, an - [How does the TUSHY Arc help you go?](https://support.hellotushy.com/en-US/how-does-the-tushy-arc-help-you-go-7235819.md): Place the Arc in front of your toilet and rest your feet on top of it while you sit. That lifts your knees above your hips, shifting your body into a squat-like position. That posture change opens up the angle of your colon, so things move through wi - [Is It safe to stand on the TUSHY Arc?](https://support.hellotushy.com/en-US/is-it-safe-to-stand-on-the-tushy-arc-7183096.md): Nope! The Arc is here for your feet while you sit, not your whole body while you stand. It's a squatting stool, not a step stool. Stand on it and you're asking a lot more than it was built to give. That's why there are warning labels right on the und - [How do I clean my TUSHY Arc?](https://support.hellotushy.com/en-US/how-do-i-clean-my-tushy-arc-7183097.md): Wipe down your TUSHY Arc with a damp cloth after use, and it'll stay fresh with zero effort. The smooth, matte finish is smudge-free by design, so a quick wipe is really all it needs. Skip the bleach and harsh chemicals — they can wear down that matt - [TUSHY Ottoman vs. TUSHY Arc: Which Toilet Stool Is right for Me?](https://support.hellotushy.com/en-US/tushy-ottoman-vs-tushy-arc-which-toilet-stool-is-right-for-me-7236340.md): Two stools, one goal: getting your knees above your hips so you can poop like nature intended. Both the TUSHY Arc and the TUSHY Ottoman get your body into the squatting position our systems were built for, which means less straining, less pushing, an - [What materials is the TUSHY Ottoman made from, and what are its dimensions?](https://support.hellotushy.com/en-US/what-materials-is-the-tushy-ottoman-made-from-and-what-are-its-dimensions-7059951.md): PP body, PC/ABS legs, BPA-free. Full dimensions for both heights, what the Bamboo finish actually is, and an honest answer on weight capacity. - [TUSHY Ottoman vs. TUSHY Arc: Which Toilet Stool Is right for Me?](https://support.hellotushy.com/en-US/tushy-ottoman-vs-tushy-arc-which-toilet-stool-is-right-for-me-7184892.md): Two stools, one goal: getting your knees above your hips so you can poop like nature intended. Both the TUSHY Ottoman and the TUSHY Arc get your body into the squatting position our systems were built for, which means less straining, less pushing, an - [Which TUSHY Ottoman height is right for me?](https://support.hellotushy.com/en-US/which-tushy-ottoman-height-is-right-for-me-6446608.md): Choosing the right TUSHY Ottoman comes down to your personal comfort—there’s no one-size-fits-all. The best fit for you depends on your height and how you naturally prefer to sit. The TUSHY Ottoman Relaxed / Short is designed for a more laid-back, op - [How does the TUSHY Ottoman help you go?](https://support.hellotushy.com/en-US/How-does-the-TUSHY-Ottoman-help-you-go-7059954.md): How resting your feet on the Ottoman changes your posture, and why that makes going easier. - [Is it safe to stand on the TUSHY Ottoman?](https://support.hellotushy.com/en-US/is-it-safe-to-stand-on-the-tushy-ottoman-7211266.md): No, don't stand on it. The Ottoman is designed as a squatting stool, meaning you rest your feet on it while seated on the toilet, not something you stand on to reach a shelf or change a lightbulb. It's sturdy for its intended use. We've had at least - [How to swap Ottoman Legs](https://support.hellotushy.com/en-US/how-to-swap-ottoman-legs-499843.md): Need to swap your TUSHY Ottoman's legs? Match height and finish, order the right one, and fix a wobbly fit with one quick check. - [How do I clean my TUSHY Ottoman?](https://support.hellotushy.com/en-US/how-do-i-clean-my-tushy-ottoman-7212821.md): Wipe down your TUSHY Ottoman with a damp cloth after use, and it'll stay fresh with zero effort. The smooth, matte finish is smudge-free by design, so a quick wipe is really all it needs. Let it air dry or towel it off before tucking it back against - [Is it safe to flush bamboo toilet paper?](https://support.hellotushy.com/en-US/is-it-safe-to-flush-bamboo-toilet-paper-722901.md): Sure is! Bamboo is 100% biodegradable. Septic professionals are also keen on bamboo toilet paper because it breaks down faster than both virgin hardwood and recycled toilet paper. Bamboo toilet paper flushed into your septic’s primary treatment syste - [Are any harsh chemicals or heavy metals used in the production of TUSHY Bamboo TP?](https://support.hellotushy.com/en-US/are-any-harsh-chemicals-or-heavy-metals-used-in-the-production-of-tushy-bamboo-tp-722911.md): Our Bamboo Toilet Paper is crafted from 100% unbleached, silky-soft bamboo fibers, providing exceptional strength and sustainability. BPA Free. The bleaching process is ECF (Elemental Chlorine Free ), hypoallergenic, gentle to skin. No dye, bleach or - [How do I dry myself?](https://support.hellotushy.com/en-US/how-do-i-dry-myself-79958.md): Exactly how ya think! If your booty is too busy to air dry, you can pat dry three ways: 1. With our reusable, ultra-comfy Bamboo Bum Towels. 2. With our soft and sustainable Bamboo TP. 3. Or with our single-sheet Bamboo Tissues that train you - [How do Reboot Fiber Gummies work?](https://support.hellotushy.com/en-US/how-do-reboot-fiber-gummies-work-4922253.md): Reboot Fiber Gummies give your daily fiber intake a glow-up—keeping things moving, smoothing out digestion, and helping kick constipation and excess gas to the curb. Because a happy butt = a happy you. Chew, sip some water, and let the magic (aka sci - [What flavors do Reboot Fiber Gummies come in?](https://support.hellotushy.com/en-US/what-flavors-do-reboot-fiber-gummies-come-in-4923343.md): Right now, your taste buds can only party with Mixed Berry. But trust us, your gut is still getting the VIP treatment! - [Are Reboot Fiber Gummies vegan-friendly?](https://support.hellotushy.com/en-US/are-reboot-fiber-gummies-vegan-friendly-4923355.md): You bet—they’re vegan-friendly! Reboot Fiber Gummies get their chewy magic from pectin and agar-agar, totally plant-based and guilt-free. Packed with natural strawberry and raspberry flavors, these little treats deliver as much fiber as a stalk of br - [Are Reboot Fiber Gummies safe for children?](https://support.hellotushy.com/en-US/are-reboot-fiber-gummies-safe-for-children-4923056.md): Heads up, grown-ups only! Reboot Fiber Gummies are made for adult tummies—kids’ digestive systems aren’t ready for this level of fiber power. Keep these gummies out of little hands. If a kiddo happens to sneak a gummy, stop use and check in with a he - [How many Reboot Fiber Gummies should I take each day?](https://support.hellotushy.com/en-US/how-many-reboot-fiber-gummies-should-i-take-each-day-4923330.md): One daily serving = 2 gummies, packing a total of 4 grams of fiber—just the right boost to keep your gut grooving and your butt happy! - [How soon will I notice a difference after taking Reboot Fiber Gummies?](https://support.hellotushy.com/en-US/how-soon-will-i-notice-a-difference-after-taking-reboot-fiber-gummies-4922660.md): Everyone’s gut moves to its own beat! Some folks might feel the Reboot magic within a few days or weeks, while for others, it’s a slow and steady glow-up. Stick with it daily for the happiest, smoothest results—your butt will thank you!. Peep below t - [What ingredients are in a TUSHY Bathroom Candle?](https://support.hellotushy.com/en-US/what-ingredients-are-in-a-tushy-bathroom-candle-547024.md): Our USA-poured candles are crafted with just two pure ingredients: 100% soy wax and premium essential oils! - [How do you use the TUSHY Bathroom Candle?](https://support.hellotushy.com/en-US/how-do-you-use-the-tushy-bathroom-candle-547021.md): Before lighting, trim your wick to 1/4" and place on a hard, heat-resistant surface. Your first burn is crucial to the life of the candle to prevent tunneling. Light for 60-90 minutes or until the entire top surface of wax melts. Never leave a candle - [How long does a TUSHY Bathroom Candle last?](https://support.hellotushy.com/en-US/how-long-does-a-tushy-bathroom-candle-last-547022.md): Our 9 oz. all-natural soy wax candles burn for approximately 50 hours. Soy wax burns cleaner and longer, using renewable resources unlike paraffin wax which is made from petroleum. Your candle will perform best in a room that does not have any air mo - [Can I recycle my TUSHY Bathroom Candle?](https://support.hellotushy.com/en-US/can-i-recycle-my-tushy-bathroom-candle-547023.md): Yes! Both the glass vessel and wooden lid are reusable — think cotton rounds, q-tips, hair ties, whatever your bathroom counter is hoarding. The glass jar is also recyclable once you're done with it. Everything TUSHY puts out into the world has a pos - [What ingredients are in TUSHY Bathroom Spray?](https://support.hellotushy.com/en-US/what-ingredients-are-in-tushy-bathroom-spray-547036.md): We use the most respectable fragrance oils that smell fantastic and freshen odor. TUSHY Bathroom Spray is made with plant-based materials and proprietary ingredients that include NO phthalates, NO parabens, and NO aerosols. - [Is TUSHY Bathroom Spray tested on animals?](https://support.hellotushy.com/en-US/is-tushy-bathroom-spray-tested-on-animals-547037.md): Never. We only test on consenting human butts. - [How do you use TUSHY Bathroom Spray?](https://support.hellotushy.com/en-US/how-do-you-use-tushy-bathroom-spray-547033.md): Shake well before use and spritz 4 or more sprays into the air with each successful trip to the bathroom. - [How long does TUSHY Bathroom Spray last?](https://support.hellotushy.com/en-US/how-long-does-tushy-bathroom-spray-last-547035.md): Each bottle of TUSHY Bathroom Spray contains approximately 200 uses. That's A LOT of bathroom visits! - [What ingredients are in TUSHY Toilet Spray?](https://support.hellotushy.com/en-US/what-ingredients-are-in-tushy-toilet-spray-547030.md): We use the most respectable fragrance oils that smell fantastic and freshen odor. TUSHY Toilet Spray is made with plant-based materials and proprietary ingredients that include NO phthalates, NO parabens, and NO aerosols. - [Is TUSHY Toilet Spray tested on animals?](https://support.hellotushy.com/en-US/is-tushy-toilet-spray-tested-on-animals-547031.md): Never. We only test on consenting human butts. - [How do you use TUSHY Toilet Spray?](https://support.hellotushy.com/en-US/how-do-you-use-tushy-toilet-spray-547025.md): Spritz before you sh*tz! Shake well before use and spray the surface of your toilet water 4-5 times before you go. This creates a barrier that traps odors and sinks the stink. Your poop smells will never enter the air, so bombs away! - [How long does TUSHY Toilet Spray last?](https://support.hellotushy.com/en-US/how-long-does-tushy-toilet-spray-last-547026.md): Each bottle of TUSHY Toilet Spray contains approximately 100 uses. That's over 3 months of bathroom odors trapped and flushed for the average pooper! - [Can you spray TUSHY Toilet Spray in the air?](https://support.hellotushy.com/en-US/can-you-spray-tushy-toilet-spray-in-the-air-547028.md): Did you have to poop so bad that you forgot to spray? Been there. While our TUSHY Toilet Spray works best on the surface of your toilet water, trapping smells before they even hit your nose, you can still spray it in the air after you go. - [How to use different adapters](https://support.hellotushy.com/en-US/how-to-use-different-adapters-490913.md): The included white plastic mega adapter in your TUSHY parts kit is intended to match the vast majority of US and Canadian toilet tank connections. It’s a ⅞” compression fitting on either end, with a ⅜” side connection, if you’re interested to know!. - [How to use the Brass Mini Adapter for 3/8" Connections](https://support.hellotushy.com/en-US/how-to-use-the-brass-mini-adapter-for-38%22-connections-926390.md): If your white plastic mega adapter doesn’t fit or you don't have access to the toilet tank connection, but you do have access to the water shut-off valve behind the toilet, and you've determined that it's a 3/8" connection this adapter will get your - [How to use the Brass Mini Adapter for 1/2" Connections](https://support.hellotushy.com/en-US/how-to-use-the-brass-mini-adapter-for-12%22-connections-926394.md): If your white plastic mega adapter doesn’t fit or you don't have access to the toilet tank connection, but you do have access to the water shut-off valve behind the toilet, and you've determined that it's a 1/2" connection (usually seen in Australia, - [How to use the Brass Mini Adapter for G3/8 Connections](https://support.hellotushy.com/en-US/how-to-use-the-brass-mini-adapter-for-g38-connections-926396.md): If your white plastic mega adapter doesn’t fit or you don't have access to the toilet tank connection, but you do have access to the water shut-off valve behind the toilet, and you've determined that it's a G3/8 connection (usually only seen in Europ - [How do I use my Inlet Cap for the Spa or Hot Water Supply Cap for the Oasis?](https://support.hellotushy.com/en-US/how-do-i-use-my-inlet-cap-for-the-spa-or-hot-water-supply-cap-for-the-oasis-490909.md): Sometimes ya get a TUSHY Spa or Oasis and then realize you don't have a sink close enough to hook up the warm water side. A true bummer, we know! Good news: you can still use your bidet, cool water only, no rewiring your bathroom required. TUSHY Spa. - [How to use a Stainless Steel Hose for Sink or Toilet Connection](https://support.hellotushy.com/en-US/how-to-use-a-stainless-steel-hose-for-sink-or-toilet-connection-490908.md): Bathroom fixtures usually connect to water supply valves with flexible steel hoses. Got a hard pipe instead? We’ve got ya covered. Replace the pipe between your toilet and water supply with the Stainless Steel Braided Hose for Toilet Connection befor - [Skirted toilet? Here's the right kit for your TUSHY](https://support.hellotushy.com/en-US/skirted-toilet-heres-the-right-kit-for-your-tushy-490900.md): If you can't access your toilet tank's connection, you likely have a skirted toilet. It might look tricky, but skirted toilets are generally compatible with TUSHY. Bidet Attachments (Classic, Spa, Fresh). Skirted toilets tend to cause two issues here - [I need an extra Spare Part to install my TUSHY—What do I doo?](https://support.hellotushy.com/en-US/i-need-an-extra-spare-part-to-install-my-tushy%E2%80%94what-do-i-doo-517923.md): Just like butts, there are a myriad of toilet and toilet seats. In an effort to support our sustainability goals we send you the standard parts in your TUSHY install kit that we anticipate you'll need. If you need a spare part and know exactly what y - [I need a new toilet seat](https://support.hellotushy.com/en-US/i-need-a-new-toilet-seat-4782616.md): If your old toilet seat broke or isn’t sitting right after installing your TUSHY bidet attachment—and you have an elongated toilet—we’ve got you covered! Grab a TUSHY Toilet Seat, specially designed to fix exactly these kinds of fit issues. Here’s wh - [How to Use TUSHY Universal Seat Bumpers](https://support.hellotushy.com/en-US/how-to-use-tushy-universal-seat-bumpers-3156461.md): See how easy it is to install your TUSHY Universal Seat Bumpers, and eliminate any wonkiness with your seat and bidet attachment. - [How to use Universal Top-Tightening Toilet Seat Screws](https://support.hellotushy.com/en-US/how-to-use-universal-top-tightening-toilet-seat-screws-499840.md): Maybe you've never seen a screw and nut set that works like this one? If so, we have the below video that'll show you exactly how to use them! - [What is the purpose of the non-slip rubber pads?](https://support.hellotushy.com/en-US/what-is-the-purpose-of-the-non-slip-rubber-pads-722882.md): The non-slip rubber pads keep your TUSHY bidet attachment securely in place, so it doesn't slide or shift while you're using it. This applies to our bidet attachments only (Classic, Spa, Fresh), not our bidet seats. Here's what they look like:. You s - [How to use TUSHY Classic and Spa 2.0 Extenders](https://support.hellotushy.com/en-US/how-to-use-tushy-classic-and-spa-20-extenders-499834.md): Check out the below video for a step-by-step walkthrough on using your TUSHY Extenders! - [How to use the Water Pressure Reduction Insert](https://support.hellotushy.com/en-US/how-to-use-the-water-pressure-reduction-insert-499836.md): Here's a quick little video showing how to install your Water Pressure Reduction Insert! - [How to replace your TUSHY Electric Bidet Water Filter](https://support.hellotushy.com/en-US/how-to-replace-your-tushy-electric-bidet-water-filter-3156508.md): So you've been enjoying booty bliss, and to keep it clean, it's now time to replace your Electric Bidet Water Filter with Stainless Steel Mesh. Every electric bidet comes with one Stainless Steel Mesh water filter included, and depending on your wate - [How to replace a Nozzle Cap](https://support.hellotushy.com/en-US/how-to-replace-a-nozzle-cap-499830.md): Rocking a TUSHY Classic 2.0, Spa 2.0, or our OG TUSHY Basic that's been through it? Your nozzle cap may have wandered off over time. Good news: it's a two-second fix. Just pull the nozzle down with your fingers, then screw the new nozzle cap onto the - [Why are some TUSHY parts made of plastic?](https://support.hellotushy.com/en-US/why-are-some-tushy-parts-made-of-plastic-722913.md): We chose polyoxymethylene plastic for our mega adapters due to its excellent mechanical, chemical, and corrosion-resistant properties. This high-strength thermoplastic withstands up to 290 PSI—well above typical home water pressure levels—and resists - [I don’t know how to get my toilet seat off!](https://support.hellotushy.com/en-US/i-don%E2%80%99t-know-how-to-get-my-toilet-seat-off-79968.md): Sometimes toilet seats aren’t as easy to remove as you’d hope. But don’t worry, we’ve seen them all! For standard toilet seats, you’ll need to unscrew the nuts underneath the toilet bolts on the underside of the ceramic base, and you may need to use - [I can't access my toilet tank connection!](https://support.hellotushy.com/en-US/i-cant-access-my-toilet-tank-connection-79974.md): If you can’t access your toilet tank’s connection, you likely have a skirted toilet. It might look a little tricky, but those types of toilets are generally compatible with TUSHY! Watch our Installation Guide, Carrie, walk you through a skirted - [I have rigid metal pipes, what do I do?](https://support.hellotushy.com/en-US/i-have-rigid-metal-pipes-what-do-i-do-79976.md): Bathroom fixtures usually connect to water supply valves with flexible steel hoses. Got a hard pipe instead? We’ve got ya covered. Replace the pipe between your toilet and water supply with the Stainless Steel Braided Hose for Toilet Connection - [My TUSHY's nozzle spray is weak!](https://support.hellotushy.com/en-US/my-tushys-nozzle-spray-is-weak-79972.md): SOUND THE BUTTHOLE ALARM. Actually, this should be an easy fix. First, make sure your toilet’s angle valve is open all the way. If it’s partially shut, it will reduce water pressure. If your TUSHY still isn’t blowing water like a humpback whale - [I have a Flushometer toilet, what do I do?](https://support.hellotushy.com/en-US/i-have-a-flushometer-toilet-what-do-i-do-79977.md): Fear not! If it's a flushometer toilet, that's no biggie! You will just need to use your sink's plumbing instead, since you likely don't have access to your angle valve at the wall. You can follow the below guide for both the TUSHY Classic or Spa - [I’d rather not mess with my plumbing—I’m worried it might leak!](https://support.hellotushy.com/en-US/i%E2%80%99d-rather-not-mess-with-my-plumbing%E2%80%94i%E2%80%99m-worried-it-might-leak-1117361.md): If you've followed the TUSHY installation instructions correctly, there’s no need to worry about leaks. But if you still have doubts, rest assured—you’re in good hands! TUSHY has partnered with Flood Buzz, a water leak alarm, to give you extra peace - [I need some guidance—can I hire a Poo-Ru to help virtually?](https://support.hellotushy.com/en-US/i-need-some-guidance%E2%80%94can-i-hire-a-poo-ru-to-help-virtually-464619.md): You bet your booty you can! Wherever your bathroom may be, we can assist you virtually to ensure you have a seamless setup and also understand how to best use your new bidet. We know we're changing culture here, so before you fall down a YouTube rabb - [I need help—do you offer in-person bidet installation?](https://support.hellotushy.com/en-US/i-need-help%E2%80%94do-you-offer-in-person-bidet-installation-1826712.md): Installing your TUSHY should be a breeze — but if you’d rather leave it to a pro, we’ve got you covered with in-person installation option through our trusted partner: Angi. Prefer to book everything in one go? When purchasing your TUSHY at hellotush - [My TUSHY isn't working!](https://support.hellotushy.com/en-US/my-tushy-isnt-working-79969.md): Oh gosh - don’t panic! Really! We very likely have a solution, let’s take a look! What seems to be the problem? * The water is going straight down! * The adapter doesn't fit! * Help, there's a leak! * My seat doesn't sit right anymore. * I - [What if water splashes everywhere?](https://support.hellotushy.com/en-US/what-if-water-splashes-everywhere-79973.md): TUSHY should not be spraying your wall, your self-care candles or the person who is watching you poop. (No judgment here.) If you’re having a splash problem, try sitting further back on your seat, angling your body and adjusting the nozzle. It’s all - [Can you child-proof a TUSHY?](https://support.hellotushy.com/en-US/can-you-child-proof-a-tushy-79980.md): So you’ve got a tiny human who will spend hours blasting their toys or the family dog with the bidet. Got it. Hit us up at install@hellotushy.com to request a child-proofing kit. We can send you a special adapter to replace your existing mega - [My toilet won’t stop running after installing the TUSHY!](https://support.hellotushy.com/en-US/my-toilet-won%E2%80%99t-stop-running-after-installing-the-tushy-1184581.md): If your toilet keeps running after installing the TUSHY, you may have accidentally jostled or rotated the fill valve while installing the mega adapter and adjusting the toilet tank connection. To fix this, check the fill valve inside your tank and ro - [My toilet makes a banging noise after installing the TUSHY!](https://support.hellotushy.com/en-US/my-toilet-makes-a-banging-noise-after-installing-the-tushy-1184583.md): If you're hearing a banging sound after installation, it's likely due to pressure knocking. This can happen when you close and reopen your water valve, but it should stop once the valve is fully open and the pressure stabilizes. To fix this:✔️ Make s - [What do I do if my home has hard water?](https://support.hellotushy.com/en-US/what-do-i-do-if-my-home-has-hard-water-1224762.md): Don't worry! We've got your back(side)!. A home with hard water would greatly benefit from a filter for several reasons:. Prevents Clogging: Hard water contains minerals like calcium and magnesium that can lead to buildup in your bidet’s internal com - [What is your return policy?](https://support.hellotushy.com/en-US/what-is-your-return-policy-144715.md): If you’ve had a change of fart, you can return your unopened TUSHY bidet within 30 days of your order delivery date—for store credit only. Be sure to reach out to our supportive Poo-Rus first—we’ve got solutions for almost any install scenario!All r - [Can I make a return?](https://support.hellotushy.com/en-US/can-i-make-a-return-144716.md): While we do(o) our best to make sure every TUSHY customer is 100% satisfied, we know that sometimes it might not work out. We're always here to help, and we've always got your back, but if you decide you need to return or exchange your unopened TUSHY - [How to Check Your Return Status](https://support.hellotushy.com/en-US/how-to-check-your-return-status-6192086.md): Once you’ve submitted a return request through our Returns Portal, our team will review it within 3-5 business days. After your request has been reviewed and approved, you’ll receive an email with a link to your Return Status Page. From there, you ca - [Can I exchange my TUSHY bidet for a different model?](https://support.hellotushy.com/en-US/can-i-exchange-my-tushy-bidet-for-a-different-model-7236907.md): Ordered the wrong shape, temperature, or type of bidet? As long as it's still sealed in its original packaging and it's been less than 30 days since delivery, you can swap it for a different model through our returns portal. Here's exactly how. Befor - [Does my TUSHY have a warranty?](https://support.hellotushy.com/en-US/does-my-tushy-have-a-warranty-7236933.md): Every TUSHY bidet includes a 1-year Limited Warranty. Our bidets come with a 12-month guarantee on equipment and parts. We will promptly replace any defective parts, free of charge, within the specified warranty period. Find your model below and clic - [Am I locked into a subscription for a set amount of time?](https://support.hellotushy.com/en-US/am-i-locked-into-a-subscription-for-a-set-amount-of-time-80003.md): Nope, because that would be a real sh*tty thing to do. We get that priorities change, money gets tight, people move, etc. You can cancel or adjust the frequency of your subscription to our Bamboo TP, our TUSHY Tissues, or our Coconut Husk Scrubbing - [How do I edit my subscription?](https://support.hellotushy.com/en-US/how-do-i-edit-my-subscription-80005.md): Of course! It’s easier than getting the runs from T-Bell. Hit “Log In” at the top right of this page to sign into your account. Once logged in to your account click “Manage Subscriptions” from the header menu. From there you will see buttons where yo - [How do I track my subscription orders?](https://support.hellotushy.com/en-US/how-do-i-track-my-subscription-orders-80007.md): You’ll automatically get an email as soon as an order is placed, and a second one with tracking info once it ships out so you can follow your order’s progress right up to your doorstep. You can also log in to your account to see all upcoming - [Subscription Refunds and Returns](https://support.hellotushy.com/en-US/subscription-refunds-and-returns-80008.md): Consumable items, including Toilet Paper, Reboot Fiber Gummies, Bathroom Scents, and Coconut Husk Scrubbing Pads, are not eligible for returns. You can find more information in our FAQs here. - [Can I get a sample roll of Bamboo TP?](https://support.hellotushy.com/en-US/can-i-get-a-sample-roll-of-bamboo-tp-80010.md): Totally get that your cheeks want a test drive before you commit. Unfortunately, we don’t have single rolls of our TP or individual boxes of tissues to send out. The good news: You are under no obligation at all when you sign up for a subscription - [How to Pause or Cancel Your Subscription](https://support.hellotushy.com/en-US/how-to-pause-or-cancel-your-subscription-6192092.md): Need to switch things up? Whether you're moving houses, changing your b-hole's billing info, or just need your TUSHY goodies to arrive a little more (or less) frequently, we've made it easy. To update your address, next ship date, or cancel your subs - [How can I sign up for the Spray Society Rewards Program?](https://support.hellotushy.com/en-US/how-can-i-sign-up-for-the-spray-society-rewards-program-79999.md): Way to be a VIPooper! Join our rewards program to earn fun swag and cool TUSHY products here: https://hellotushy.com/account/register Once you sign up for an account, you'll receive a personalized referral link to share with friends that will give - [What are the tiers in The Spray Society?](https://support.hellotushy.com/en-US/what-are-the-tiers-in-the-spray-society-6558710.md): The Spray Society has four tiers. The higher you climb, the faster you earn points and the better your perks get. Your tier is based on how much you spend in a rolling 12-month window — and it resets on that same 12-month basis, so keep shopping to h - [How much are my points worth and what can I redeem them for?](https://support.hellotushy.com/en-US/how-much-are-my-points-worth-and-what-can-i-redeem-them-for-6558717.md): Each point is worth $0.10 — so 100 points = $10 off. Here's how redemptions break down:. Earn points by shoppingYour earn rate depends on your tier:. Earn points beyond purchases:. To redeem, log in at hellotushy.com and navigate to the Loyalty Rewar - [What are Achievements?](https://support.hellotushy.com/en-US/what-are-achievements-6558714.md): Achievements are bonus milestones you unlock by engaging with The Spray Society — things like leaving your first review, completing your first referral, or redeeming your first reward. Hit a milestone and you'll score extra points on top of whatever - [How does the referral program work?](https://support.hellotushy.com/en-US/how-does-the-referral-program-work-6558715.md): Share your personal referral link and earn 400 points every time a friend makes their first purchase through it. No cap — the more friends you send our way, the more you earn. To find your referral link, log into your account at hellotushy.com and he - [Do my loyalty points expire?](https://support.hellotushy.com/en-US/do-my-loyalty-points-expire-80002.md): You have one hole year (365 days) from your most recent purchase to use your Butt Bucks. You might wonder, “Does that mean if my points are about to expire...and I buy something mega cheap the day-before...I can cheat and get extra time with those - [How do I redeem points?](https://support.hellotushy.com/en-US/how-do-i-redeem-points-80000.md): Step 1: Pinch your cheeks for being the best butt buddy ever! Step 2: Log into your account at hellotushy.com Step 3: Click on the launcher to open the rewards panel Step 4: Click on All rewards If you don't have enough Butt Bucks, check out - [I ordered in the past, can you add those points to my account?](https://support.hellotushy.com/en-US/i-ordered-in-the-past-can-you-add-those-points-to-my-account-80001.md): Send your order number(s), and we’ll see if we can squeeze out a satisfying deal for ya. 😉 - [I was already a member — where are my points and tier?](https://support.hellotushy.com/en-US/i-was-already-a-member-%E2%80%94-where-are-my-points-and-tier-6558910.md): The Spray Society got a serious glow-up in June 2026, and your history came with it. Your points and spending power carried over automatically to the new program — no action needed on your end. Your tier may look different too. The old tiers (Early T - [What is Cashback?](https://support.hellotushy.com/en-US/what-is-cashback-1285723.md): CashBack is a way to reward you for shopping with us! Want a bonus gift card back for hellotushy.com? You've got it. Maybe you'd prefer a Visa prepaid card that you can use anywhere. No problem! The choice is yours. It's a simple and convenient way - [How can I redeem my CashBack?](https://support.hellotushy.com/en-US/how-can-i-redeem-my-cashback-1285728.md): To redeem your CashBack, please follow these simple steps: - [Why is there a holding period to receive my CashBack?](https://support.hellotushy.com/en-US/why-is-there-a-holding-period-to-receive-my-cashback-1285730.md): We trust you, but to ensure that fraudsters don't take advantage of the CashBack system, there is often a holding period that corresponds with our return and refund window. Our holding period is 30 days. Once this has passed, you will be able to use - [How long does it take to receive my CashBack gift card?](https://support.hellotushy.com/en-US/how-long-does-it-take-to-receive-my-cashback-gift-card-1285744.md): Once you confirm your selection—Visa prepaid card or TUSHY gift card—we will promptly provide you with the details of your gift card after the 30 day holding period. - [Where can I find my CashBack gift card?](https://support.hellotushy.com/en-US/where-can-i-find-my-cashback-gift-card-1285823.md): Once you select a gift card, we will promptly send you an email containing all the details about your gift card CashBack. We understand that emails can sometimes get lost or misplaced. If you are unable to locate the email, please reach out to our su - [How do I use my Cashback gift card?](https://support.hellotushy.com/en-US/how-do-i-use-my-cashback-gift-card-1285755.md): You'll have the option between a TUSHY gift card or a Visa prepaid card you can use anywhere. Here's where you can use them:. TUSHY Gift CardThis gift card can be used on the payment page of checkout. You will see a field that says "Gift Card or Disc - [Where can I use this Cashback virtual Visa card?](https://support.hellotushy.com/en-US/where-can-i-use-this-cashback-virtual-visa-card-1286004.md): You can use the virtual Visa card anywhere that accepts Visa. Enjoy the flexibility of using your virtual Visa card wherever Visa is accepted. - [Where can I check my balance and statement on my Cashback virtual Visa card?](https://support.hellotushy.com/en-US/where-can-i-check-my-balance-and-statement-on-my-cashback-virtual-visa-card-1286006.md): After selecting a virtual Visa CashBack, we will send you an email containing a link to access the details of your card, including your balance and statement. - [When I tried to use my CashBack virtual Visa card, the charge was declined. What can I do?](https://support.hellotushy.com/en-US/when-i-tried-to-use-my-cashback-virtual-visa-card-the-charge-was-declined-what-can-i-do-1286009.md): Your card is like any other Visa debit card and may be refused due to several reasons. If your virtual Visa card is declined, please follow these steps: - [Why didn't I receive my CashBack?](https://support.hellotushy.com/en-US/why-didnt-i-receive-my-cashback-1285824.md): CashBack can be suspended for a number of reasons. Here are the most common ones:. Refunds/ExchangesIf you have received a refund, the CashBack will automatically be suspended. If our system recognizes a full refund to your original order, we will su - [What are the cool eco-conscious things you do?](https://support.hellotushy.com/en-US/what-are-the-cool-eco-conscious-things-you-do-79965.md): We’re SO glad you ass-ked because we’re kind of obsessed with making Planet Earth (and Planet Twerk) healthier. Here at Team TUSHY, we: * Offset all of our carbon use. Check out this page for more info on our carbon neutrality and the awesome - [Where are TUSHY products made?](https://support.hellotushy.com/en-US/where-are-tushy-products-made-79966.md): Our clean butt mission started in Brooklyn, right in the heart of Williamsburg. TUSHY’s taboo-busting team and big bathroom ideas are all stateside. But like many U.S. based companies, we manufacture mostly in China, as well as Korea. The molding - [Can I use my HSA/FSA benefits to buy a TUSHY?](https://support.hellotushy.com/en-US/can-i-use-my-hsafsa-benefits-to-buy-a-tushy-904446.md) - [Where can I purchase TUSHY locally?](https://support.hellotushy.com/en-US/where-can-i-purchase-tushy-locally-925856.md): Eager to get to bidet life and don't want to wait for that TUSHY to ship? You just might be able to pick it up at a local retailer!. Check out Store Locator here to see if you can shop TUSHY locally: https://hellotushy.com/pages/store-locator. We're - [Do you offer any options for product recycling or environmentally friendly disposal?](https://support.hellotushy.com/en-US/do-you-offer-any-options-for-product-recycling-or-environmentally-friendly-disposal-974124.md): At present, we do not have a specific recycling program in place for our products. However, we are actively exploring options for more sustainable disposal methods in the future. We highly appreciate your concern for environmentally friendly disposal - [Can I use TUSHY to clean up after number 1 AND number 2? Will I get a UTI?](https://support.hellotushy.com/en-US/can-i-use-tushy-to-clean-up-after-number-1-and-number-2-will-i-get-a-uti-79959.md): F*ck YES to cleaning your hole self. F*ck NO to getting a UTI. TUSHY is as much a vag spa as it is a butt blaster. It’s great for staying fresh during your period and for washing up before/after sex. Sup, spring flower? Now you’re thinking, “Neat