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TUSHY Support Center

<h3 style="margin: 9px 0px 0.65em; font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-weight: 700; line-height: 28px; color: rgb(34, 34, 34); text-rendering: optimizelegibility; font-size: 21px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="cashbacks-can-be-suspended-for-a-number-of-reasons-here-are-the-most-common-ones"><span id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">CashBacks can be suspended for a number of reasons. Here are the most common ones:&#xA0;</span></h3><h3 id="isPasted" style="margin: 9px 0px 0.65em; font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-weight: 700; line-height: 28px; color: rgb(34, 34, 34); text-rendering: optimizelegibility; font-size: 21px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);">Refunds/Exchanges</span></h3><p style="margin: -4px 0px 1.5em; color: rgb(88, 88, 88); overflow-wrap: break-word; font-size: 14px; line-height: 1.55em; font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);">If you have received a refund, the CashBack will automatically be suspended. If our system recognizes a full refund to your original order, we will suspend the CashBack and thus this additional credit won&apos;t be received.</span></p><h3 style="margin: 9px 0px 0.65em; font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-weight: 700; line-height: 28px; color: rgb(34, 34, 34); text-rendering: optimizelegibility; font-size: 21px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="coupon-codes"><span style="color: rgb(0, 0, 0);">Coupon Codes</span></h3><p style="margin: -4px 0px 1.5em; color: rgb(88, 88, 88); overflow-wrap: break-word; font-size: 14px; line-height: 1.55em; font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);">If you check out with CashBack <strong style="font-weight: 700; color: rgb(73, 73, 73);">and&#xA0;</strong>a coupon code in your cart, our system will automatically suspend the CashBack so you can&apos;t receive two promotions on a single order.&#xA0;</span></p><h3 id="isPasted" style="margin: 9px 0px 0.65em; font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-weight: 700; line-height: 28px; color: rgb(34, 34, 34); text-rendering: optimizelegibility; font-size: 21px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);">Gifts with Purchase</span></h3><p style="margin: -4px 0px 1.5em; color: rgb(88, 88, 88); overflow-wrap: break-word; font-size: 14px; line-height: 1.55em; font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);">If you check out with CashBack <strong style="font-weight: 700; color: rgb(73, 73, 73);">and&#xA0;</strong>a free gift with purchase in your cart, our system will automatically suspend the CashBack so you can&apos;t receive two promotions on a single order.&#xA0;</span></p><h3 style="margin: 9px 0px 0.65em; font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-weight: 700; line-height: 28px; color: rgb(34, 34, 34); text-rendering: optimizelegibility; font-size: 21px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="non-usd-orders"><span style="color: rgb(0, 0, 0);">Non-USD Orders</span></h3><p style="margin: -4px 0px 1.5em; color: rgb(88, 88, 88); overflow-wrap: break-word; font-size: 14px; line-height: 1.55em; font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);">Currently, we only support orders placed in USD. Since we can&apos;t issue CashBack on non-USD orders, these CashBacks will be suspended. </span></p><p><br></p>

If you have received a refund, the CashBack will automatically be suspended. If our system recognizes a full refund to your original order, we will suspend the CashBack and thus this additional credit won't be received. If you check out with CashBack

Why didn't I receive my CashBack?

CashBack & Rewards

Where do you ship?

I need to change my address or cancel my order!

How can I track my order?

My order hasn't arrived yet!

I'm missing a portion of my order!

My tracking number is marked as "Delivered" but I didn't get my order!

How does free shipping work?

What kind of box is TUSHY delivered in? Is the box discreet?

What carrier (UPS, FedEx, etc.) will ship my order?

My Order

Is my toilet compatible?

Toilet Checker: What kind of toilet do I have?

Round or Elongated: What shape toilet bowl do I have?

Can I install a TUSHY in my boat or RV?

What are TUSHY 3.0's measurements?

Toilet Fit

How to use your TUSHY

How do I dry myself?

Can I use TUSHY to clean up after number 1 AND number 2? Will I get a UTI?

How do I clean my TUSHY bidet?

How to Use Your TUSHY

Can I download the instruction manual anywhere?

How do I Install my TUSHY Classic 3.0?

How do I Install my TUSHY Spa 3.0?

How do I install my TUSHY Classic 2.0/TUSHY Basic?

I don’t know how to get my toilet seat off!

I don't have access to connect my TUSHY Spa to hot water at the sink!

My TUSHY isn't working!

The water is flowing straight down!

My nozzle adjuster isn't working like I think it should. Help!

My TUSHY's nozzle spray is weak!

What if water splashes everywhere?

I can't access my toilet tank connection!

The adapter doesn't fit!

I have rigid metal pipes, what do I do?

I have a flushometer toilet, what do I do?

My seat doesn't sit right anymore!

How to swap TUSHY knobs

Can you child-proof a TUSHY?

Help, I can't get a tight seal!

I need an extra doodad to install my TUSHY—What do I doo?

I need some guidance—can I hire a Poo-Ru to help virtually?

I need help getting warmer water with my TUSHY Spa

I need help—do you offer in-person bidet installation?

Installation & Troubleshooting

What do I need to know before I buy a TUSHY Ace?

Will the TUSHY Ace fit my toilet?

Do I choose a round or elongated Ace?

Where can I find the TUSHY Ace installation manual?

Where can I find the technical specifications for Ace?

How do I use the TUSHY Ace remote?

Can I install TUSHY Ace on a skirted toilet?

My TUSHY Ace can’t reach its outlet.

I don't have a grounded outlet near my toilet!

I can't make a tight connection on my TUSHY Ace!

My remote crapped out!

Can I have two TUSHY Aces? Will the remotes interfere with each other?

TUSHY Ace

How do you use the TUSHY Bathroom Candle?

How long does a TUSHY Bathroom Candle last?

Can I recycle my TUSHY Bathroom Candle?

What ingredients are in a TUSHY Bathroom Candle?

TUSHY Bathroom Candle

How do you use TUSHY Bathroom Spray?

How long does TUSHY Bathroom Spray last?

What ingredients are in TUSHY Bathroom Spray?

Is TUSHY Bathroom Spray tested on animals?

TUSHY Bathroom Spray

How do you use TUSHY Toilet Spray?

How long does TUSHY Toilet Spray last?

Can you spray TUSHY Toilet Spray in the air?

What ingredients are in TUSHY Toilet Spray?

Is TUSHY Toilet Spray tested on animals?

TUSHY Toilet Spray

TUSHY Bathroom Scents

Is it safe to flush bamboo toilet paper or tissues?

Are any harsh chemicals or heavy metals used in the production of TUSHY Bamboo TP and Tissues?

TUSHY Drying Products

How to Swap TUSHY Knobs

How to use a Skirted Toilet Kit

How to use a Flushometer Installation Kit or Polyurethane Hose and Adapter

How to use a Stainless Steel Hose for Sink or Toilet Connection

How to use the Push to Connect Adapter for TUSHY Spa

How to use an Inlet Cap

How to use different adapters

How to replace a Nozzle Cap

How to use TUSHY 2.0 Extenders

How to use Water Pressure Insert

How to use Universal Top-Tightening Toilet Seat Screws

How to swap Ottoman Legs

I need a longer polyurethane hose!

What is the purpose of the non-slip rubber pads?

Why are some TUSHY parts made of plastic?

TUSHY Spare Parts & Accessories

Am I locked into a subscription for a set amount of time?

How do I edit my subscription?

How do I track my subscription orders?

Refunds/Returns

Can I get a sample roll of Bamboo TP/box of Bamboo Tissues?

Subscriptions

What is CashBack?

How can I redeem my CashBack?

Why is there a holding period to receive my CashBack?

How long does it take to receive my CashBack gift card?

How do I use my Cashback gift card?

Where can I find my CashBack gift card?

Where can I use this Cashback virtual Visa card?

Where can I check my balance and statement on my Cashback virtual Visa card?

When I tried to use my CashBack virtual Visa card, the charge was declined. What can I do?

My toilet is incompatible with TUSHY!

Can I exchange my Spa for a Classic?

Does my TUSHY have a warranty?

What is your return policy?

Can I make a return?

Warranties & Returns

What are the cool eco-conscious things you do?

Where are TUSHY products made?

Other Cool Sh*t

CashBacks can be suspended for a number of reasons. Here are the most common ones: 

Refunds/Exchanges

Coupon Codes

Gifts with Purchase

Non-USD Orders

Why didn't I receive my CashBack?Updated 8 months ago

CashBacks can be suspended for a number of reasons. Here are the most common ones:

Refunds/Exchanges

Coupon Codes

Gifts with Purchase

Non-USD Orders