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TUSHY Support Center

<p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; scroll-behavior: smooth !important; margin: 1.5rem 0px 0px; color: rgb(12, 10, 9); line-height: var(--line-height); font-family: Modernist, sans-serif; letter-spacing: 0.48px; --font-size-xxlarge: 1.625rem; --font-size-xlarge: 1.375rem; --font-size-large: 1.25rem; --font-size-base: 1.125rem; --font-size-small: 1rem; --font-size-xsmall: .875rem; --font-size-xxsmall: .75rem; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To redeem your CashBack, please follow these simple steps:</p><ul style="box-sizing: border-box; -webkit-font-smoothing: antialiased; scroll-behavior: smooth !important; margin-top: 1.5rem; color: rgb(12, 10, 9); font-family: Modernist, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.48px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; scroll-behavior: smooth !important;">Check your email after making a qualifying purchase. You will receive an email with instructions for CashBack redemption.</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; scroll-behavior: smooth !important;">Complete the CashBack redemption form provided in the email.</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; scroll-behavior: smooth !important;">Choose your preferred CashBack redemption method: a virtual Visa card or a TUSHY gift card.<ul><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; scroll-behavior: smooth !important;">You can select either a virtual Visa card or a TUSHY gift card for redemption</li></ul></li></ul>

To redeem your CashBack, please follow these simple steps:

How can I redeem my CashBack?

CashBack & Rewards

CashBack

Is my toilet compatible?

Toilet Checker: What kind of toilet do I have?

Round or Elongated: What shape toilet bowl do I have?

Can I install a TUSHY in my boat or RV?

What are TUSHY 3.0's measurements?

Toilet Fit

Where do you ship? Do you ship internationally?

I need to change my address or cancel my order!

How can I track my order?

I ordered a Wave/Oasis. When can I expect it to ship?

My order hasn't arrived yet!

I'm missing a portion of my order!

My tracking number is marked as "Delivered" but I didn't get my order!

Do you offer gift messaging or gift wrapping?

How does free shipping work?

What kind of box is TUSHY delivered in? Is the box discreet?

What carrier (UPS, FedEx, etc.) will ship my order?

My Order

How to use your TUSHY bidet attachment

How to assemble and clean your TUSHY Travel

How do I dry myself?

Can I use TUSHY to clean up after number 1 AND number 2? Will I get a UTI?

How do I clean my TUSHY bidet attachment?

My TUSHY's sprayer has gotten gross over time—can I replace the nozzle?

Annual Maintenance for TUSHY Longevity and Peace of Mind

How to Use Your TUSHY

How do I Install my TUSHY Classic 3.0?

Step-by-Step TUSHY Classic 3.0 Installation Tutorial

How do I install my TUSHY Classic 2.0/TUSHY Basic?

Can I download the TUSHY Classic instruction manual anywhere?

How to Install TUSHY Classic on a Skirted Toilet

TUSHY Classic

How do I install my TUSHY Fresh?

Can I download the TUSHY Fresh instruction manual anywhere?

How to Install TUSHY Fresh on a Skirted Toilet

TUSHY Fresh

How do I Install my TUSHY Spa 3.0?

Step-by-Step TUSHY Spa 3.0 Installation Tutorial

Can I download the TUSHY Spa instruction manual anywhere?

I don't have access to connect my TUSHY Spa to hot water at the sink!

How to Install TUSHY Spa on a Skirted Toilet

TUSHY Spa

Bidet Attachments: Classic, Fresh and Spa

What do I need to know before I buy a TUSHY Ace?

Will the TUSHY Ace fit my toilet?

Do I choose a round or elongated Ace?

How do I install my TUSHY Ace?

Where can I find the TUSHY Ace instruction manual?

Where can I find the technical specifications for Ace?

How do I use the TUSHY Ace remote?

My TUSHY Ace can’t reach its outlet.

I can't make a tight connection on my TUSHY Ace!

Can I install TUSHY Ace on a skirted toilet?

I have a Flushometer toilet or don't have access to the water valve, what do I do?

I don't have a grounded outlet near my toilet!

My remote crapped out!

Can I have two TUSHY Aces? Will the remotes interfere with each other?

TUSHY Ace

Can I download the TUSHY Oasis instruction manual anywhere?

How do I Install my TUSHY Oasis?

Step-by-step Oasis Video Installation Tutorial

How to Install TUSHY Oasis on a Skirted Toilet

How to Use your TUSHY Oasis

I got the wrong seat shape!

What do I need to know before I buy a TUSHY Oasis?

I don't have access to connect my TUSHY Oasis to hot water at the sink!

The water is spraying straight down!

My TUSHY Oasis's nozzle doesn't extend!

My TUSHY Oasis's nozzle is not retracting back!

How do I remove my TUSHY Oasis lid?

How do I remove my TUSHY Oasis seat?

How do I install or replace an Oasis knob?

TUSHY Oasis

What do I need to know before I buy a TUSHY Wave?

Can I download the TUSHY Wave instruction manual anywhere?

How do I Install my TUSHY Wave?

Step-by-step Wave Video Installation Tutorial

How to Install TUSHY Wave on a Skirted Toilet

How to Use your TUSHY Wave

My TUSHY Wave's nozzle doesn't extend!

My TUSHY Wave's nozzle is not retracting back!

How do I remove my TUSHY Wave lid?

How do I remove my TUSHY Wave seat?

How do I install or replace a Wave knob?

TUSHY Wave

Bidet Seats: Ace, Oasis and Wave

I don’t know how to get my toilet seat off!

My TUSHY isn't working!

The water is flowing straight down!

My nozzle adjuster isn't working like I think it should. Help!

My TUSHY's nozzle spray is weak!

What if water splashes everywhere?

I can't access my toilet tank connection!

The adapter doesn't fit!

I have rigid metal pipes, what do I do?

I have a Flushometer toilet, what do I do?

My seat doesn't sit right anymore!

How to swap TUSHY Knobs

Can you child-proof a TUSHY?

Help, I can't get a tight seal!

I need an extra doodad to install my TUSHY—What do I doo?

I need some guidance—can I hire a Poo-Ru to help virtually?

I need help getting warmer water with my TUSHY Spa

I need help—do you offer in-person bidet installation?

Where can I find the serial number for my TUSHY?

Installation & Troubleshooting

How do you use the TUSHY Bathroom Candle?

How long does a TUSHY Bathroom Candle last?

Can I recycle my TUSHY Bathroom Candle?

What ingredients are in a TUSHY Bathroom Candle?

TUSHY Bathroom Candle

How do you use TUSHY Bathroom Spray?

How long does TUSHY Bathroom Spray last?

What ingredients are in TUSHY Bathroom Spray?

Is TUSHY Bathroom Spray tested on animals?

TUSHY Bathroom Spray

How do you use TUSHY Toilet Spray?

How long does TUSHY Toilet Spray last?

Can you spray TUSHY Toilet Spray in the air?

What ingredients are in TUSHY Toilet Spray?

Is TUSHY Toilet Spray tested on animals?

TUSHY Toilet Spray

TUSHY Bathroom Scents

Is it safe to flush bamboo toilet paper or tissues?

Are any harsh chemicals or heavy metals used in the production of TUSHY Bamboo TP and Tissues?

TUSHY Drying Products

How to use a Skirted Toilet Kit

How to use a Flushometer Installation Kit or Polyurethane Hose and Adapter

How to use a Stainless Steel Hose for Sink or Toilet Connection

How to use the Push to Connect Adapter for TUSHY Spa

How to use an Inlet Cap

How to use different adapters

How to use the Brass Mini Adapter for 3/8" Connections

How to use the Brass Mini Adapter for 1/2" Connections

How to use the Brass Mini Adapter for G3/8 Connections

How to replace a Nozzle Cap

How to use TUSHY 2.0 Extenders

How to use the Water Pressure Reduction Insert

How to use Universal Top-Tightening Toilet Seat Screws

How to swap Ottoman Legs

I need a longer polyurethane hose!

What is the purpose of the non-slip rubber pads?

Why are some TUSHY parts made of plastic?

TUSHY Spare Parts & Accessories

Am I locked into a subscription for a set amount of time?

How do I edit my subscription?

How do I track my subscription orders?

Refunds/Returns

Can I get a sample roll of Bamboo TP/box of Bamboo Tissues?

Subscriptions

How can I sign up for the Spray Society Rewards Program?

How do I redeem Porcelain Points?

I ordered in the past, can you add those Porcelain Points to my account?

Do my Porcelain Points expire?

The Spray Society Rewards Program

What is CashBack?

Why is there a holding period to receive my CashBack?

How long does it take to receive my CashBack gift card?

How do I use my Cashback gift card?

Where can I find my CashBack gift card?

Why didn't I receive my CashBack?

Where can I use this Cashback virtual Visa card?

Where can I check my balance and statement on my Cashback virtual Visa card?

When I tried to use my CashBack virtual Visa card, the charge was declined. What can I do?

My toilet is incompatible with TUSHY!

Can I exchange my Spa for a Classic?

Does my TUSHY have a warranty?

What is your return policy?

Can I make a return?

Warranties & Returns

What are the cool eco-conscious things you do?

Where are TUSHY products made?

Can I use my HSA/FSA benefits to buy a TUSHY?

Where can I purchase TUSHY locally?

Do you offer any options for product recycling or environmentally friendly disposal?

Other Cool Sh*t

How can I redeem my CashBack?Updated 3 months ago